It's been over
400 hours since my ticket, or almost 17 days, and still
no response.
I was asked to write a private message, but I don't have 50 posts for that.
I decided to email
[email protected], no response for over 7(SEVEN) days.
Since the domain has MX records (you can check for yourself: https://dnschecker.org/#MX/sms.red) and the email has not come back, it got to you.
I do not understand how you can use your service with such an attitude to your users.
It's not even about the money. It's about how you don't give a damn about your clients.
I have attached screenshots of the ticket and my email.