- Aug 27, 2013
- 1,273
- 721
On May 11, 2021 i have received an email from paymoney that my account is put on hold due to some risk so i have sent them an email to know what actually happened (Just to let you guys know that i run a content writing, web designing and development company).
I received a reply on May 17, 2021 about my issue and they asked for Invoice/POD and details about my line of business. ~ I have sent them all documents for 12 transactions as asked.
Around 2 weeks later someone again contacted me and asked me for my Customers ID proofs and asked me for 10 more transactions.
I contacted all my customers and insisted them for their ID's (even though its none of their business) and gladly all them provided me with some short of valid documents, driving licence, company registrations certificate etc.
I have forwarded all the documents to Payumoney for verification along with the invoices (i have hid a few characters from my customers driving licence to keep privacy).
Now here is the email that changed everything!
I have received an email with a line "We found that shared id proof available on google as well hence seems fraud set up."
I have sent them an email again and asked to share proofs, i asked them to share a few links to prove their claim. Since it was a bluff reply from their side to suspend my account they simply replied
"
Dear Merchant,
Your account is suspended. Kindly do not collect anymore payments through PayU Money. You will have to wait 210 days from the last transaction date. Kindly contact us after completing 210 days.
Thanks,
Payu money"
So what went wrong?
- My company was already working with payumoney and processing a minimum of $50000 every month from past 1 year.
- We had 0 dispute and 0 refunds in our working history with paymoney.
- We are a registered company with our office and everything ~ payumoney verified everything before approving our application.
One fine day, my customer contacted me that he is not able to add his phone number when paying an invoice (the only country code visible to him was from my country) so he filled our company number and paid the invoice. I got same complaint from different customers over the next 2 weeks.
I contacted payumoney and explained the issue to them but they didn't cared at all. the only reason i think they put my account on hold is because our phone number was used by multiple users and invoices are paid from different credit cards with same phone number everytime.
What Payumoney is saying now?
On 25th May, 2022 it will be 365 days since my account was suspened.
I contacted payumoney after 240 days (they gave me a time of 210 days)
From last 120 days they are just giving me useless excuses and are not releasing my funds.
From last 30 days they stopped responding to all my queries, no reply on ticket, no reply on emails, no reply on twitter either.
How much money is payu holding?
$16000 ~ INR 1250000
What should i do in this case ?
First they put fake allegations that the documents i provided were fake even though everything was original and i know my clients personally.
Second they failed to prove their claim that they have found the documents in google search.
Third they are holding my money longer than their mentioned time i.e. 210 days.
I want to get the money back one way or another, since i'am at no fault and i have every record, emails, ticket history.
Should i send them a legal notice and file a case against them? Please share your opinions and views.
I received a reply on May 17, 2021 about my issue and they asked for Invoice/POD and details about my line of business. ~ I have sent them all documents for 12 transactions as asked.
Around 2 weeks later someone again contacted me and asked me for my Customers ID proofs and asked me for 10 more transactions.
I contacted all my customers and insisted them for their ID's (even though its none of their business) and gladly all them provided me with some short of valid documents, driving licence, company registrations certificate etc.
I have forwarded all the documents to Payumoney for verification along with the invoices (i have hid a few characters from my customers driving licence to keep privacy).
Now here is the email that changed everything!
I have received an email with a line "We found that shared id proof available on google as well hence seems fraud set up."
I have sent them an email again and asked to share proofs, i asked them to share a few links to prove their claim. Since it was a bluff reply from their side to suspend my account they simply replied
"
Dear Merchant,
Your account is suspended. Kindly do not collect anymore payments through PayU Money. You will have to wait 210 days from the last transaction date. Kindly contact us after completing 210 days.
Thanks,
Payu money"
So what went wrong?
- My company was already working with payumoney and processing a minimum of $50000 every month from past 1 year.
- We had 0 dispute and 0 refunds in our working history with paymoney.
- We are a registered company with our office and everything ~ payumoney verified everything before approving our application.
One fine day, my customer contacted me that he is not able to add his phone number when paying an invoice (the only country code visible to him was from my country) so he filled our company number and paid the invoice. I got same complaint from different customers over the next 2 weeks.
I contacted payumoney and explained the issue to them but they didn't cared at all. the only reason i think they put my account on hold is because our phone number was used by multiple users and invoices are paid from different credit cards with same phone number everytime.
What Payumoney is saying now?
On 25th May, 2022 it will be 365 days since my account was suspened.
I contacted payumoney after 240 days (they gave me a time of 210 days)
From last 120 days they are just giving me useless excuses and are not releasing my funds.
From last 30 days they stopped responding to all my queries, no reply on ticket, no reply on emails, no reply on twitter either.
How much money is payu holding?
$16000 ~ INR 1250000
What should i do in this case ?
First they put fake allegations that the documents i provided were fake even though everything was original and i know my clients personally.
Second they failed to prove their claim that they have found the documents in google search.
Third they are holding my money longer than their mentioned time i.e. 210 days.
I want to get the money back one way or another, since i'am at no fault and i have every record, emails, ticket history.
Should i send them a legal notice and file a case against them? Please share your opinions and views.
