Appeal page not loading
- Thread starter stoneme
- Start date
MailShower
Junior Member
- Feb 11, 2021
- 173
- 59
Something is going on, they're updating stuff...
Chris Newman
BANNED
- Oct 13, 2018
- 6,868
- 6,032
I am aware of this issue. Does that page keeps coming back to a page saying something like : Invalid customer ID, we could not find a Google account, etc ? If so, then you just created the Google Ads account & it was suspended and you need to wait 24 to 48 hours and after that, then try again, you will then get the appeal form page. Sometimes they keep tweaking (fingering) their various systems (and algorithms).
stoneme
Regular Member
- Aug 15, 2020
- 211
- 76
ok thanks, these means we wait
stoneme
Regular Member
- Aug 15, 2020
- 211
- 76
yes the page keeps returning back to the same page,Google always messing with our heads
Chris Newman
BANNED
- Oct 13, 2018
- 6,868
- 6,032
Does not happen with me BASED on steps I mentioned in my earlier comment I create many and also appeal some GAds accounts everyday.
Did you read the steps in my earlier comment ? Did you read that FULLY ?
stoneme
Regular Member
- Aug 15, 2020
- 211
- 76
Yes I actually read it. Because I use to appeal everyday too but this month is my first trial. And I got this. It keeps returning me to the appeal page and not the appeal form form.
I would like to see an appeal from today/yesterday, it's been happening to me since 4th march, i have around 15 google ads accounts right and now and can't keep creating more because this bug, i'm trying with my main gmail account that is 10y+ old and it doesn't work aswell, nothing to do with waiting 24-48h, page is not working at all, i have the direct appeal link also bookmarked and it doesn't work, it just redirects to the same page. In this gif you can see what i mean, maybe it's country-based and that's why it works for you, but atleast i tried to change language in case it was the problem and nope.
GIF:
https://gyazo.com/4988cc95e25f877f6be738b8d2d43cb8
Chris Newman
BANNED
- Oct 13, 2018
- 6,868
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@Sitou I appreciate that you actually gave a video recording. The way overall algorithms, systems, etc is, sometimes we need to diagnose in a step by step way to isolate probable causes.
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So that is happening even AFTER waiting 24 to 48 hours. Not happening with me (on my side).
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In that case, browser or proxy issue (something stopping that page moveover to next page).
Some browser update or add-on update can cause that. Some proxy may suddenly block some web related action.
Next I suggest, login to one of such account in a different browser and if using a proxy, then different browser AND different proxy (proxy of a different provider).
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So that is happening even AFTER waiting 24 to 48 hours. Not happening with me (on my side).
---
In that case, browser or proxy issue (something stopping that page moveover to next page).
Some browser update or add-on update can cause that. Some proxy may suddenly block some web related action.
Next I suggest, login to one of such account in a different browser and if using a proxy, then different browser AND different proxy (proxy of a different provider).
I'm worried because this is happening with friends gmail accounts i used to test it, different ips, countries, browsers, it doesn't matter for me what i try, can you let me know what country are you doing it? Because in Europe atleast is not working for me, not using proxies, using real people to test it.
Chris Newman
BANNED
- Oct 13, 2018
- 6,868
- 6,032
Okay, maybe is a Europe thing then, it's impossible here atleast for me and a friend that works in an Agency to even try to appeal, i've an account that i sent for review 4 days ago, and now it just auto refreshes when i try to appeal again, so it seems to be something fishy with Google in Europe
So, it's happening to you in USA aswell? That means they will fix it faster then, right now i'm unable to appeal anything at all, for suspicious payments.
stoneme
Regular Member
- Aug 15, 2020
- 211
- 76
Damn this is serious issue. Maybe google are trying to play a smart one. It keeps returning back to this page.
Yeah for now it seems that it's only working for Raj Kesu and that's it, since i'm trying with a lot of different pc's that are from friends not in the advertising space i wonder if it's just google changing stuff and we only need to wait.
The appeal form does not work in any browser, in any country. Can you send a video or gif if it opens for you?
Chris Newman
BANNED
- Oct 13, 2018
- 6,868
- 6,032
I am outdoor at the moment. When I am back at my work station, I'll try my best to do that.
stoneme
Regular Member
- Aug 15, 2020
- 211
- 76
This will be of a good help to all. Thank you
sir any updates please i'm still waiting for you to post that screenshot