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Marketplace Rule Proposition - Negative Reviews
- Thread starter Lukmat
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D
Deleted member 658642
Guest
So this was indeed a personal issue that you made public to strong arm the staff into a response because your report got rejected? Not a suggestion thread for the community to chime in on?I think the thread can be closed, if someone from staff want to reply, he can open
xReminisce
Elite Member
- Dec 29, 2012
- 7,329
- 36,655
Should just enforce leaving an invoice number when posting any kind of reviews
That would solve the Positive Review pumping or Negative review trolling
That would solve the Positive Review pumping or Negative review trolling
D
Deleted member 658642
Guest
Not particularly, but feisty, yes.
That’s not why this section exists. If you wanted only the staff’s opinion on it, you should’ve sent in a ticket. I’m afraid you’ll have to deal with my shit posting.There is no democracy, always staf decide, everything else is just offtopic and we can discuss to the end of life. Proposition has been posted
- Jan 22, 2008
- 5,797
- 8,171
Zwielicht
Elite Member
- Aug 31, 2013
- 21,128
- 40,576
We get suggestions from sellers regarding negative reviews from time to time. Before I answer your question, I feel like it would be useful for you and others to have more insight on how negative review reports are currently handled.
You see, when a seller contests a negative review, the first thing we do is compare the negative review against the seller's report. Depending on the seller's claim, we'll do a mixture of looking for proof of purchase, contacting the buyer for information, and using our own tools to investigate the situation. I'm not going to get into the specifics of it as the exact procedures are for marketplace staff only.
The problem with this procedure is that if a seller sends in an inaccurate report, we can't take the appropriate action against the review.
For example, let's say there's a sales listing here with a negative review from a legitimate buyer that contains some false claims about the seller insulting the buyer. The seller will see this and reasonably want these false statements removed from their sales listing, so they send in a report saying that it's a fake review with someone they never did business with. "Ha ha, this will get the review removed for sure", is what goes through the seller's head. However, when a marketplace staff member comes across a 3-page conversation between the buyer and the seller with multiple order confirmations, it should come as no surprise that the report gets rejected and the seller potentially receives an infraction for abusing the report function.
The reason I provided the example above is because this makes up the majority of our "fake review" reports. If a seller simply states the real issue instead of pretending they never did business with the member, the post would either be edited or removed, depending on the issue.
Now, you might be wondering about the report you sent in today. When a seller has a history of sending in these types of reports or ones where the seller is hastily using the reports function, we'll be much more likely to reject the report to avoid wasting staff resources.
Looking at the report you sent in today that resulted in this thread, you started a conversation with the member and gave them 3 hours to respond before submitting a report telling the staff he is "probably" not a buyer and asking our staff to contact the buyer on your behalf to request their transaction ID. You waited approximately one hour after that report before submitting this suggestion. The next time you want something handled, please give your potential customers more than 3 hours to respond before jumping to the report button and then the forum suggestions and feedback section.
Now, back to your suggestion. As you stated, there is actually an issue with people trying to submit false reviews, but requiring a transaction ID hinges entirely on the seller's honesty; there's nothing to stop a seller from falsely saying "I don't see this transaction ID" and using this as proof that the review should be removed. I know everyone is tired of hearing this, but please wait for marketplace 2.0 as these types of issues will be addressed in it.
You see, when a seller contests a negative review, the first thing we do is compare the negative review against the seller's report. Depending on the seller's claim, we'll do a mixture of looking for proof of purchase, contacting the buyer for information, and using our own tools to investigate the situation. I'm not going to get into the specifics of it as the exact procedures are for marketplace staff only.
The problem with this procedure is that if a seller sends in an inaccurate report, we can't take the appropriate action against the review.
For example, let's say there's a sales listing here with a negative review from a legitimate buyer that contains some false claims about the seller insulting the buyer. The seller will see this and reasonably want these false statements removed from their sales listing, so they send in a report saying that it's a fake review with someone they never did business with. "Ha ha, this will get the review removed for sure", is what goes through the seller's head. However, when a marketplace staff member comes across a 3-page conversation between the buyer and the seller with multiple order confirmations, it should come as no surprise that the report gets rejected and the seller potentially receives an infraction for abusing the report function.
The reason I provided the example above is because this makes up the majority of our "fake review" reports. If a seller simply states the real issue instead of pretending they never did business with the member, the post would either be edited or removed, depending on the issue.
Now, you might be wondering about the report you sent in today. When a seller has a history of sending in these types of reports or ones where the seller is hastily using the reports function, we'll be much more likely to reject the report to avoid wasting staff resources.
Looking at the report you sent in today that resulted in this thread, you started a conversation with the member and gave them 3 hours to respond before submitting a report telling the staff he is "probably" not a buyer and asking our staff to contact the buyer on your behalf to request their transaction ID. You waited approximately one hour after that report before submitting this suggestion. The next time you want something handled, please give your potential customers more than 3 hours to respond before jumping to the report button and then the forum suggestions and feedback section.
Now, back to your suggestion. As you stated, there is actually an issue with people trying to submit false reviews, but requiring a transaction ID hinges entirely on the seller's honesty; there's nothing to stop a seller from falsely saying "I don't see this transaction ID" and using this as proof that the review should be removed. I know everyone is tired of hearing this, but please wait for marketplace 2.0 as these types of issues will be addressed in it.
Question Answered, Thread Closed
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