Has Scrapebox Support been Discontinued?

[rapidgal]

They did not respond to my e-mail for 10 days, I sent an e-mail again today. Am I the only one having this problem? Or is Scrapebox support discontinued?

 

[PHPInjected]

Actually, they’re fairly active in the forums and have been great with customer service outside of the forum in my experience.

@Sweetfunny and @loopline are the go to for that here on the forum though.

 

[Sweetfunny]

With customers going back 12 years, we processes a ton of support emails daily. Have you ensured our emails did not go to spam? We also get a lot of emails that bounce, either due to typos in the address entered in our contact form, or errors with the remote mailbox.

What issue are you having?

 

[rapidgal]

With customers going back 12 years, we processes a ton of support emails daily. Have you ensured our emails did not go to spam? We also get a lot of emails that bounce, either due to typos in the address entered in our contact form, or errors with the remote mailbox.

What issue are you having?

Finally they wrote an answer. I was actually having some trouble with the automator plugin. After 10 days of not receiving any support, I solved the problem temporarily myself.

 

[TheMarquis]

After 10 days of not receiving any support

Holiday period. It is normal

 

[speedy5044]

10+ years tool that do everything for you for literally free , ill give them more than 10 days

 

[rapidgal]

Holiday period. It is normal

This may be true I didn't think there could be a 10-day New Year's holiday in any country.

10+ years tool that do everything for you for literally free , ill give them more than 10 days

You're right. I was just wondering if there was a problem behind the support system not responding for such a long time. Other than that, I still think scrapebox is the best tool I've ever bought.

 

[TheMarquis]

This may be true I didn't think there could be a 10-day New Year's holiday in any country.

We are on the 9th, Sunday. Counting there are rare occasions when someone will work until 5-6 January, there was only one working day (Friday). And maybe a lot of support requests to be solved. In my opinion, it's a fair support time in this period of the year.

 

[Kudlit]

Hi. Yeah, I haven't received any reply at all from support.

My copy is stuck on "Validating License". I turned off my firewall and it's still stuck.

I hope someone can help me. I'm dependent on Scrapebox for finding link exchange and guest post opportunities.

 

[PHPInjected]

Hi. Yeah, I haven't received any reply at all from support.

My copy is stuck on "Validating License". I turned off my firewall and it's still stuck.

I hope someone can help me. I'm dependent on Scrapebox for finding link exchange and guest post opportunities.

Really? Perhaps @loopline can help you a bit. I’ve seen him troubleshoot before.

However, I recently switched VPS packages and put Scrapebox on my new one. My license was activated in about 6 hours.

Are you sure your email and transaction ID are correct?

 

[loopline]

Hi. Yeah, I haven't received any reply at all from support.

My copy is stuck on "Validating License". I turned off my firewall and it's still stuck.

I hope someone can help me. I'm dependent on Scrapebox for finding link exchange and guest post opportunities.

If it just sets there and spins on validating license, that means that something is stopping scrapebox from reaching the scrapebox servers. You need to add an exception for the entire scrapebox folder in all security software. Scrapebox support reply probably went to your spam, make sure you whitelist @scrapebox.com in all security software.

However they are going to tell you the same thing, there is nothing they can do to stop your security software. You will have to find the culprit that is blocking scrapebox and remedy it.

 

[AdvancedTechies]

I haven't use scrapebox for a while but way back they seem to reply to emails regularly. But you can always message them here.

 

[Kudlit]

If it just sets there and spins on validating license, that means that something is stopping scrapebox from reaching the scrapebox servers. You need to add an exception for the entire scrapebox folder in all security software. Scrapebox support reply probably went to your spam, make sure you whitelist @scrapebox.com in all security software.

However they are going to tell you the same thing, there is nothing they can do to stop your security software. You will have to find the culprit that is blocking scrapebox and remedy it.

Thanks man. It is working now! I running scrapebox as administrator in addition to allowing it through the firewall.

 

[loopline]

Thanks man. It is working now! I running scrapebox as administrator in addition to allowing it through the firewall.

Great glad you sorted it!