cerebration
Power Member
- Mar 9, 2018
- 678
- 515
Hi everyone!
I have two questions in regards the cybersecurity when it comes to Facebook Ads.
I'm managing Facebook Ads campaigns for several campaigns and today in one ad account there was a new traffic campaign made in Indian language with a large budget.
Obviously, someone had gotten access to the ad account.
We called the bank and froze the credit card. We'll request a chargeback.
My first question is - What steps can be taken in regards to this incident to find the hacker/restore the funds or at least to prove to the customer that it wasn't me who stole his money?
My second question is - In the context of working with customers' ad accounts to which both I and the customer have access, what's the best thing to do in terms of security.
Most of my customers don't have the necessary knowledge to protect themselves on the internet (they use weak and repeated passwords all the time, use bad e-mail service providers which have a history of being hacked and leaked several times).
I'm 99% sure that they got access through the customer, not via me because the ad accounts of my other customers are untouched.
What can I do in the future as a precautious measure to prevent such incidents from happening in the future as this is damaging my business?
I have two questions in regards the cybersecurity when it comes to Facebook Ads.
I'm managing Facebook Ads campaigns for several campaigns and today in one ad account there was a new traffic campaign made in Indian language with a large budget.
Obviously, someone had gotten access to the ad account.
We called the bank and froze the credit card. We'll request a chargeback.
My first question is - What steps can be taken in regards to this incident to find the hacker/restore the funds or at least to prove to the customer that it wasn't me who stole his money?
My second question is - In the context of working with customers' ad accounts to which both I and the customer have access, what's the best thing to do in terms of security.
Most of my customers don't have the necessary knowledge to protect themselves on the internet (they use weak and repeated passwords all the time, use bad e-mail service providers which have a history of being hacked and leaked several times).
I'm 99% sure that they got access through the customer, not via me because the ad accounts of my other customers are untouched.
What can I do in the future as a precautious measure to prevent such incidents from happening in the future as this is damaging my business?
