Amazon account locked | Any help?

[Danki]

I got this message today when I tried to login into my Merch by Amazon account, as well as my Amazon account. they didn't send me any email to explain this. However, I saw some people got the some problem, and all they did is clearing the browser data and cookies ...etc. but I've tried this and still not working. I've tried also changing the browser. still not solved.

Please if you know of any solution, let me know.

Thanks.

 

[bartosimpsonio]

Well you didn't get blocked for clearing your cookies that's for sure.

Did you use a valid email when you signed up?

 

[M4XW3LL]

Did you buy the account from someone?

 

[Danki]

Did you buy the account from someone?

Yes

 

[Danki]

Well you didn't get blocked for clearing your cookies that's for sure.

Did you use a valid email when you signed up?

of course, I used a valid email.

 

[bartosimpsonio]

of course, I used a valid email.

OK so what do you think caused your account to get banned?

 

[steveab]

the have agent's phone number in the app contact them directly....

 

[Danki]

OK so what do you think caused your account to get banned?

I guess it's not banned. I've uploaded 2 designs in merch, and they're still live. It's just locked.

I have no idea why.

What happened is that I bought the account, and I've changed its info to my info, but it was 5 days ago. Do u think this may be the problem?

 

[Soucha]

What happened is that I bought the account, and I've changed its info to my info, but it was 5 days ago.
Do u think this may be the problem?

Probably.
It would make sense to receive a warning/suspension for misusing their services after you misused their services.

Why didn't you make your own account instead of buying one?

 

[Sudo.]

is this a seller central account or just a regular customer account?

if you bought a seller central account and replaced original account holders name with yours than you is what got you locked out.

It is not banned you can recover it. You can't just change personal information just like that, this will almost always trigger a lock.

 

[Danki]

Why didn't you make your own account instead of buying one?

I got rejected 2 times. I need to be accepted by Amazon in order to have a merch by amazon account. that's why.

 

[Danki]

It is not banned you can recover it.

Do you know how?

 

[Sudo.]

Do you know how?

where are you selling? US? EU?

If you bought a seller account from someone else. You need to transfer it to your name officially.

The owner of this account has to do it for you. It usually takes a few day or a few weeks. Its called transfer legal entity.

If you got banned with your real name once, it will be almost impossible to open another account on your name.

If this happened to you please consider opening a new account on a family member or on a legal entity like a limited company.

If you can provide more infos I might be able to help you otherwise good luck.

 

[Danki]

where are you selling? US? EU?

If you bought a seller account from someone else. You need to transfer it to your name officially.

The owner of this account has to do it for you. It usually takes a few day or a few weeks. Its called transfer legal entity.

If you got banned with your real name once, it will be almost impossible to open another account on your name.

If this happened to you please consider opening a new account on a family member or on a legal entity like a limited company.

If you can provide more infos I might be able to help you otherwise good luck.

I've just called them. they said that it was suspicious activity on my account, that's why it locked. they say that they will check and then open the account.

I hope they will open it. I don't want a bad start with amazon. lol

 

[BLHA]

If you have a separate seller central login, you may be able to try to open a case for it.

 

[Sudo.]

I've just called them. they said that it was suspicious activity on my account, that's why it locked. they say that they will check and then open the account.

I hope they will open it. I don't want a bad start with amazon. lol

How is it going? Hope it goes well for you.

According to my experience <<locked due to suspicious activity>> happens when someone unauthorised logs into that account and starts to change information in oder to do some harm.

Its not possible to transfer the legal owner by just changing name and Lastname. You have to go through Transfer Account and submit KYC information for the new owner. Without this amazon will either delay verification and wait for you to complete that step OR suspend your account.

 

[Danki]

How is it going? Hope it goes well for you.

According to my experience <<locked due to suspicious activity>> happens when someone unauthorised logs into that account and starts to change information in oder to do some harm.

Its not possible to transfer the legal owner by just changing name and Lastname. You have to go through Transfer Account and submit KYC information for the new owner. Without this amazon will either delay verification and wait for you to complete that step OR suspend your account.

You were right. maybe it was because I've changed all the info at once. it's so suspicious. I've never thought that Amazon is smart like that. lol.

Anyway, I got another account, and I've changed only the bank and the name and I added a new number. I didn't change the password and other info yet. I guess I'll wait for a while and change them with time. I did also some activities on amazon .com, like creating a list of wishlists... etc. just to make it not suspicious.