Paxum withdrawal rejected

[Mariaaaz]

So , ive been using paxum for almost half a month . And then i tried twice to withdrawal my money with Local bank Transfer. It worked ! And next time i tried , it said invalid name. I only have one name and i pit double cus paxum need last name. It was working . And now can’t
Pls let me know how to fix this issues

 

[andyframpton]

You only have one name?
What country are you from for that to happen?

 

[Mariaaaz]

Indonesia . Yes i dont have last name

 

[andyframpton]

Get in contact with customer support and explain your situation to them.
If you have identification showing your correct name and that you only have one then they should be ok.

Personal question how come only one name? Is this common in your country. Sorry things like this and different cultures amazes me and would genuinely like to know. Thanks.

 

[vcc]

one name doesn't matters send message to their supports email with your documents it will be ok they will accept it, in such case you may also try with (Mr.) on first name field if they not respond your mail.

 

[HoNeYBiRD]

Was the withdrawal rejected by Paxum before sending or they sent it and it was reversed by the bank? It's just weird, if the transfers went through before. Did you by chance try to withdraw to a different bank account this time? I'm asking because some banks don't care about name mismatch, it's enough if the account number is ok, others do care about it and reject the transfer, if the names don't match.

Anyway, as it was suggested, you should contact Paxum, because this issue won't solve itself and it's not something you can fix on your own.

 

[AdeptiAds]

for sure the account should be verified and your documents attached to your account. with that said you should contact support saying look at my ID I only have 1 name etc

 

[Mariaaaz]

No i dont even change my bank account. Still the same one

Was the withdrawal rejected by Paxum before sending or they sent it and it was reversed by the bank? It's just weird, if the transfers went through before. Did you by chance try to withdraw to a different bank account this time? I'm asking because some banks don't care about name mismatch, it's enough if the account number is ok, others do care about it and reject the transfer, if the names don't match.

Anyway, as it was suggested, you should contact Paxum, because this issue won't solve itself and it's not something you can fix on your own.

 

[Mariaaaz]

all verified . I told you guys . Ive tried twice to withdrawal and it worked

for sure the account should be verified and your documents attached to your account. with that said you should contact support saying look at my ID I only have 1 name etc

 

[HoNeYBiRD]

No i dont even change my bank account. Still the same one

That's weird, indeed. Contact the Paxum support then, if you haven't yet.

 

[Mariaaaz]

Yes it is. And ive tried to explain that to paxum bfr. And they send me link for change my name . But i still cant put one name . They didnt change anything .

Get in contact with customer support and explain your situation to them.
If you have identification showing your correct name and that you only have one then they should be ok.

Personal question how come only one name? Is this common in your country. Sorry things like this and different cultures amazes me and would genuinely like to know. Thanks.

 

[Mariaaaz]

Ahh.. ill try thankyou. But i dont know if my bank account will accept that but yes so weird .

one name doesn't matters send message to their supports email with your documents it will be ok they will accept it, in such case you may also try with (Mr.) on first name field if they not respond your mail.

 

[Mariaaaz]

I did and they havent reply my msg yet.

That's weird, indeed. Contact the Paxum support then, if you haven't yet.