Anyone have experience with disputes on Alibaba

[macdonjo3]

The occasional time I order on Alibaba, the manufacturer doesn't listen to instructions and makes something that isn't to spec.

One time I disputed but they literally wanted me to show them every piece that isn't to spec and proof. So if you order 100 hoodies, they want 100 photos with measurements. So Alibaba only awarded a refund for 25% of the order total. They can't be serious?

Is there any sort of agreement that you guys normally do to make disputes much easier to resolve?

 

[Pillis000]

I usually QC the goods in China and if there is a problem I dispute through Alibaba then. If the products are in China the supplier will try hard to repair them. If they are out of the country then the supplier will fight you through the dispute process.

 

[macdonjo3]

I usually QC the goods in China and if there is a problem I dispute through Alibaba then. If the products are in China the supplier will try hard to repair them. If they are out of the country then the supplier will fight you through the dispute process.

Where do I find a service to do that and what's the running rate?

 

[HunterLife]

Yes i Had dispute on alibaba About an 2 Years Back but the Seller had Taken Care of it . By Providing Differnent Product..

 

[Pillis000]

Where do I find a service to do that and what's the running rate?

Jump on Upwork and put an ad out. Make sure you include the city name. Should cost about $50. That’s the cheapest way.