BHW Is Broken?

[abradabra]

For the past 1 month I have been trying to update my BST.

I have got in touch with 2 mods, submitted tickets 3 times, exchanged countless messages and nothing had moved.

As a marketplace seller, I need to keep my services updated and BHW system is preventing me from doing that.

I am spending 1000s of dollars on advertising here. So, I could only imagine how it is for a non-JR VIP

Through this thread I like to bring this issue to the limelight

Please assist me. My business is suffering

Thanks

 

[Deleted member 752298]

For the past 1 month I have been trying to update my BST.

I have got in touch with 2 mods, submitted tickets 3 times, exchanged countless messages and nothing had moved.

As a marketplace seller, I need to keep my services updated and BHW system is preventing me from doing that.

I am spending 1000s of dollars on advertising here. So, I could only imagine how it is for a non-JR VIP

Through this thread I like to bring this issue to the limelight

Please assist me. My business is suffering

Thanks

Have you tried to contact https://support.blackhatworld.com/support/home?

 

[abradabra]

Have you tried to contact https://support.blackhatworld.com/support/home?

More than 3 times

 

[Chielou June]

Support mail often goes to Junk folder (happened with my case twice), Did you checked there ?

 

[abradabra]

Support mail often goes to Junk folder (happened with my case twice), Did you checked there ?

Yes. I have spoken to them before, so getting email to my inbox is not an issue.

I have been in touch with 2 mods as well. They also couldn't figure it out.

I don't know who to reach out to now.

 

[Deleted member 752298]

@Zwielicht @Diamond Damien @WilhelmScream this should help

 

[alonelywriter]

Did you send him the pastebin code for new BST?
And have you received an invoice?

 

[Diamond Damien]

Sorry to hear that. Let’s get it fixed today for you. Please pm me with the 3 support ticket reference numbers you’ve raised over the last month and links to the 2 conversations and reference this thread so I can look into it for you.
We make many many successful thread edits each day via the support channel and process hundreds of threads a month through the marketplace. With turn around times now down to under 72 hours. This isn’t the level of service you should expect on BHW. I look forward to your pm.
Asked - Answered - Closed.