Just had the same problem with 2 accounts.
Low value auctions items on both under $5
Everything is fine, then when the auction ends and is sold the account gets a ban with the message that was copied above. You account is suspicious you account has been closed etc etc.
I have no idea what the problem is but it is costing me $$$$. Any exerts have a solution?
And before you post it is not a high risk item or shared IP
Ebay changed its security. You have to go to the chat if it is US account and tell them that you want to verify the account information for lift the suspended.
Then you get this email:
Thank you for writing to us with regard to the status of your account.
Millie, I understand the importance in having your account reinstated. I have looked into it and was able to confirm that this was suspended as we wanted to make further verification to confirm your identity. Please respond to this email with the following details so that we can continue with the appeal.
1. What types of items do you want to sell on eBay (be specific with brands and what the items are other than your own produced product?
2. Where do you get the products that you plan to sell (be specific with names of your distributors and suppliers)?
3. How many items do you plan to list on the site?
4. What is the average price for the items you’re selling?
5. What is your estimated time of delivery once an item has been sold?
Once we have received your response, we will undergo investigation and will respond to you with our decision.
Thank you for choosing eBay and have a great day.
Kind regards,
Phillip P.
eBay Trust and Safety
And then this other email:
My name is Rhodel, I’m one of the specialists from eBay's Trust & Safety department. I hope you are doing well today. I just want to follow up with you regarding the recent suspension on your account. Thank you for your answer for the questions above.
Furthermore, we need to verify your information for us to remove the suspension. We limit some activities to protect the owner of the account from the possibility of fraud. Just like a bank or credit card company, we sometimes ask you to verify your account and activity. You did not violate any policy, we suspended it for security reasons.
Please send us the following documents using the link below so we can verify your account:
1. One identity proof document
- Driver License (copy of both front and back)
- Passport
- Military ID
- National/Federal ID card
2. One address proof document
- Bank statements, including loan/mortgage statements
- Credit card statements
- Utility bills (phone, power, water, etc.)
- Insurance bills and statements
Where to upload (please copy and paste this link on to a new browser):
https://ocsnext.ebay.com/ocs/mudcwf?deptName=E2M
Your information will be treated with care. Please remember we're only asking for this information in order to keep our site safe for all buyers and sellers. Once you've sent us this information, you should receive a reply within 1-2 business days.
Have a Great Day and Stay Safe.
Sincerely,
Rhodel C.
eBay Customer Support
If you answer them correctly, you lift the suspension and if not, start over with another account.
