Will i win the disputes on aliexpress?

[1325144]

Guys, i have a big problem.

I have a lot of orders in transit due to delay with e-packet.
So my old supplier keeps telling me to tell the customers to wait, so i did.
But i can't keep telling the customers to wait forever.

Some customers understand the situation but some are threatening me with lawyers and police.
In that case i will refund the customer and ask for a refund from my supplier.
She said oke but i have to choose '' personal reason '' when opening a dispute which is odd.
Fine i did and got my money back when that happends.

But now it is been 2 months and today it escalated with my supplier and she said '' you chose e-packet '' and wants to blame me that i chose e-packet in beginning of march. While there wasn't any delay to my knowledge.

So i told her, who is responsible for the shipping? She said the courier.
Which is not true. If someone buys something from me, i'm responsible for getting it to them.

If there are issue's i have to resolve it, not the courier.
She wants to act stupid now.

So i didn't trust it anymore and opened 57 disputes for the orders that are still stuck in China, yes it is a lot.

Do you think i will win this disputes ?

 

[Leader777]

So my old supplier keeps telling me to tell the customers to wait, so i did.
But i can't keep telling the customers to wait forever.

I can feel your frustration.. specially when u have buyers angry at you and u can't blame them because they want the products waiting the giving time.

But now it is been 2 months and today it escalated with my supplier and she said '' you chose e-packet '' and wants to blame me that i chose e-packet in beginning of march. While there wasn't any delay to my knowledge.

That's the type of sellers u should be carefull of and to answer your question u should get a refund as u deserve it.. some people just can't do business the right way..

 

[1325144]

I can feel your frustration.. specially when u have buyers angry at you and u can't blame them because they want the products waiting the giving time.

That's the type of sellers u should be carefull of and to answer your question u should get a refund as u deserve it.. some people just can't do business the right way..

Do you really think i would get a refund? Because she keeps extending the buyer protection, so i'm worried that aliexpress will say wait until the buyer protection ends..

 

[classic12]

for this case it's better to open 10 each time and see how things going first
then extend for others

 

[Opulentos]

That is the downside of dropshipping unfortunately. Take it on the chin, refund the angry customers, and try to find a better supplier

 

[Leader777]

Do you really think i would get a refund? Because she keeps extending the buyer protection, so i'm worried that aliexpress will say wait until the buyer protection ends..

Technically they should refund u for all orders but u can't be sure so all i'm going to tell u is to try and see by yourself.

 

[1325144]

That is the downside of dropshipping unfortunately. Take it on the chin, refund the angry customers, and try to find a better supplier

This really broke my business. I'm not going to use aliexpress anymore but alibaba and building a real business with stock.

 

[1325144]

Technically they should refund u for all orders but u can't be sure so all i'm going to tell u is to try and see by yourself.

I really holding my heart right now, i hope then i can move away from aliexpress.

 

[Guy Hance]

Guys, i have a big problem.

I have a lot of orders in transit due to delay with e-packet.
So my old supplier keeps telling me to tell the customers to wait, so i did.
But i can't keep telling the customers to wait forever.

Some customers understand the situation but some are threatening me with lawyers and police.
In that case i will refund the customer and ask for a refund from my supplier.
She said oke but i have to choose '' personal reason '' when opening a dispute which is odd.
Fine i did and got my money back when that happends.

But now it is been 2 months and today it escalated with my supplier and she said '' you chose e-packet '' and wants to blame me that i chose e-packet in beginning of march. While there wasn't any delay to my knowledge.

So i told her, who is responsible for the shipping? She said the courier.
Which is not true. If someone buys something from me, i'm responsible for getting it to them.

If there are issue's i have to resolve it, not the courier.
She wants to act stupid now.

So i didn't trust it anymore and opened 57 disputes for the orders that are still stuck in China, yes it is a lot.

Do you think i will win this disputes ?

You should threaten them with chargeback if they don't issue a refund. The seller will always try to shift the blame to you, but if you do a chargeback you'll typically be able to get a refund.

 

[1325144]

for this case it's better to open 10 each time and see how things going first
then extend for others

Already to late..

 

[1325144]

You should threaten them with chargeback if they don't issue a refund. The seller will always try to shift the blame to you, but if you do a chargeback you'll typically be able to get a refund.

Yes the problem is that i didn't pay with creditcard but with IDEAL ( Netherlands bank ) i can't chargeback with that.
For the next time if i ever will use aliexpress then i will use a creditcard through paypal

 

[Leader777]

I really holding my heart right now, i hope then i can move away from aliexpress.

If they refund u good and move on but if they don't or something like that don't get discouraged

 

[Guy Hance]

Yes the problem is that i didn't pay with creditcard but with IDEAL ( Netherlands bank ) i can't chargeback with that.
For the next time if i ever will use aliexpress then i will use a creditcard through paypal

Oh i see. Aliexpress is pretty good with refunds. It just takes a loooooong time. Typically it'll take at least a week for them to investigate and another two weeks for the funds to be deposited back. So you should definitely continue with the dispute process.

 

[1325144]

Oh i see. Aliexpress is pretty good with refunds. It just takes a loooooong time. Typically it'll take at least a week for them to investigate and another two weeks for the funds to be deposited back. So you should definitely continue with the dispute process.

Do you think i will get a refund? Because the supplier keeps extending the buyers protection. So maybe aliexpress will say i have to wait

 

[DropshipDave]

I have never lost a dispute on Aliexpress. They are very fair.

 

[HoNeYBiRD]

For the next time if i ever will use aliexpress then i will use a creditcard through paypal

Not possible. They don't accept PayPal. You need to use the credit card directly.

They offer a similar buyer protection as PayPal, you should be covered, if you don't receive the goods. Although it can take some time, because they calculate with long shipping times.

 

[1325144]

I have never lost a dispute on Aliexpress. They are very fair.

Do you think i will win this?

 

[Deleted member 1132725]

I have refunded almost 100 orders.
Now Google update took me the next 100 orders.
Great times!

 

[1325144]

I have refunded almost 100 orders.
Now Google update took me the next 100 orders.
Great times!

What do you mean with google update? ( i'm not running ads anymore)

 

[DropshipDave]

Do you think i will win this?

Have they given you tracking numbers? If the package has not moved on a tracking site they will refund.

Also check the product information page, very often when you place an order on Aliexpress they give you a guaranteed delivery before date. If that date passes they always refund on my experience.