Refund, refund and more FKN refunds

[canweoffshoreit]

So many air post items are badly delayed that we have no choice but to refund.
I'm shipping out of Europe and not taking any more orders that can't be delivered by road.

Are you having the same experience?

Can you be proactive and kindly ask customers to wait?

Any alternatives?

 

[canweoffshoreit]

Come on ppl. I was hoping for some options?

 

[unsungwarrior]

If there is too much delay like more than 3-4 weeks, you simply need to issue them refunds. Dropshipping/ecommerce is tough right now...as the pandemic is causing shipping delay.

 

[jentl3m4n]

Do your customers know that items are shipped from overseas? You may notify them with each order that there may be delays because of covid

 

[canweoffshoreit]

you simply need to issue them refunds.

 

[LilMosey]

What Delivery time do you have put on your website?

I was dropshipping from China to all over the world and delivery times were up to 4 weeks, i had absolute no refunds and everyone was happy, but i was being honest with my customers, i told them that the delivery time was about 3-4 weeks, and it seems like they accepted that.

Just try to be honest with your customers imo, tell them that there are delays and their package could be delivered in a few weeks, if you dont do that, they're gonna asking for a refund

 

[canweoffshoreit]

Do your customers know that items are shipped from overseas? You may notify them with each order that there may be delays because of covid

We sent out some messages yesterday which kind of implied we are hurting financially like everyone else.

 

[canweoffshoreit]

up to 4 weeks

My personal Aliexpress orders normally take 3 weeks to Australia. It's blowing out to 6-8 weeks now and it may get worse.

Hopefully the post companies will switch to sea freight and quickly. They may be at the airport for some time.

 

[canweoffshoreit]

Maybe it's time to get a container shipped and fulfilled in the destination country.

Anyone have customs experiences atm?

I hear Israel and Canada are delayed.

 

[Sceptic]

If you found your winner product and you're getting consistent sales, why don't you buy in bulk and ship the product yourself?

 

[canweoffshoreit]

why don't you buy in bulk and ship the product yourself?

Are containers coming through relatively quick?
Any experiences?

 

[KingKeifi]

It's sad but I think you shouldn't take any orders now till everything is settled. It will only cost you money.

 

[Elvlin]

with current conditin, you might put max 8 week delivery on your site for any new order.

 

[Stas Va]

One of my clients facing the same issues. He was forced to send a few products paying $ 25-50 for DHL from his money and added + $ 50 additional shipment fee. Offcourse sells plummeted instantly
Can't work. Huge losses.

 

[Psh]

Go for an affiliate offer for the same product and stop worrying about shipping/customer support.

 

[canweoffshoreit]

They're getting their parcels now after a refund. How can I get them to pay?

 

[augustwu]

They're getting their parcels now after a refund. How can I get them to pay?

It's not a good time to do e-commerce as I am Chinese,
the shipping fee is expensive and the time is almost 4 weeks or longer use epacket or ems
Dhl is 3 weeks

 

[canweoffshoreit]

the world has gone to shit

BETTER TO DIE STANDING THAN TO LIVE ON YOUR KNEES!!!!!

 

[See you vader]

Go for an affiliate offer for the same product and stop worrying about shipping/customer support.

What do you mean exactly ?

 

[Psh]

What do you mean exactly ?

Instead of actually drop shipping/selling the product on your site, just make the "buy now" buttons redirect to an affiliate offer for the same product.