This is more a rant as there is nothing that can really be done about this. Technically, the buyer is within their right to leave this negative feedback but it's still leaves a sour taste in my mouth.
Due to the pandemic situation, a lot of things are running slower, taking longer than usual, and this is generally accepted by the wider public.
A lot of my recent sales have been no problem and super fast shipping but some of them have taken
longer than usual (7-14 days longer). None of those buyers ever left me a negative feedback even though technically they could if they wanted. Communication was fine and they were ok with the delays or even showed a lot of patience willing to wait.
But you can't help the certain few buyers who are just always difficult. One of my orders was shipped out 6 days after the sale date. Yes, that was late, but even with this pandemic situation and asking for their understanding or if they wanted to cancel the order and get refund, I would have done it.
Unfortunately for me, the day it shipped out, just a few hours earlier the buyer had sent me a message saying, "since you can't ship my order to me just refund me" in a negative way (the context of the rest of the messages), I knew this buyer was going to leave me a negative no matter what. I told them it had already shipped out.
So I got the negative and requested a feedback revision citing the virus situation causing the delays and longer wait times, but he declined my revision request. I looked through the buyer's feedback history left for others and noticed that he does leave quite a few negatives which told me right away, this is one of those very difficult and picky buyers who can't be pleased unless it's 100%.
He had about 5-6 negatives left for other sellers in the last 12-18 months. Believe it or not, that is quite a lot of negatives.
I've been an ebayer since 2003. In 17 years, I have only left negative feedback for about 2-3 sellers total. When shipments are late or product is not satisfactory, I communicate with the seller, wait for them and give them a chance to make it right and at worst, I'd leave a neutral but most of the time a positive citing the error but that they corrected it and at least I could appreciate that effort.
This buyer is one of those people who leave negatives like, "yuck it was ugly and" blah blah on another seller in the past 12 months.
I really wish there was a way to block or prevent dealing with buyers who have a history of leaving a lot of negative feedbacks for other sellers. I'd prefer not to deal with these people in the first place. I don't want the sale or the profit because it's not worth it to deal with buyers this risky.
Again, yes, I sent the shipment late, so technically they are within their rights to leave negative, but this was more of a temperament issue than actual negative buying experience. There was another order this buyer had made about a year ago and left a neutral feedback for a seller who shipped out the order 14 days after the sale date. Neutral. Why negative now for me at only 6 days? This is the arbitrary nature and inconsistent scoring that I'm talking about. This is what tells me it has more to do with temperament more than anything else.
I did notice this buyer also sells a few things from time to time......... hmmmm
Due to the pandemic situation, a lot of things are running slower, taking longer than usual, and this is generally accepted by the wider public.
A lot of my recent sales have been no problem and super fast shipping but some of them have taken
longer than usual (7-14 days longer). None of those buyers ever left me a negative feedback even though technically they could if they wanted. Communication was fine and they were ok with the delays or even showed a lot of patience willing to wait.
But you can't help the certain few buyers who are just always difficult. One of my orders was shipped out 6 days after the sale date. Yes, that was late, but even with this pandemic situation and asking for their understanding or if they wanted to cancel the order and get refund, I would have done it.
Unfortunately for me, the day it shipped out, just a few hours earlier the buyer had sent me a message saying, "since you can't ship my order to me just refund me" in a negative way (the context of the rest of the messages), I knew this buyer was going to leave me a negative no matter what. I told them it had already shipped out.
So I got the negative and requested a feedback revision citing the virus situation causing the delays and longer wait times, but he declined my revision request. I looked through the buyer's feedback history left for others and noticed that he does leave quite a few negatives which told me right away, this is one of those very difficult and picky buyers who can't be pleased unless it's 100%.
He had about 5-6 negatives left for other sellers in the last 12-18 months. Believe it or not, that is quite a lot of negatives.
I've been an ebayer since 2003. In 17 years, I have only left negative feedback for about 2-3 sellers total. When shipments are late or product is not satisfactory, I communicate with the seller, wait for them and give them a chance to make it right and at worst, I'd leave a neutral but most of the time a positive citing the error but that they corrected it and at least I could appreciate that effort.
This buyer is one of those people who leave negatives like, "yuck it was ugly and" blah blah on another seller in the past 12 months.
I really wish there was a way to block or prevent dealing with buyers who have a history of leaving a lot of negative feedbacks for other sellers. I'd prefer not to deal with these people in the first place. I don't want the sale or the profit because it's not worth it to deal with buyers this risky.
Again, yes, I sent the shipment late, so technically they are within their rights to leave negative, but this was more of a temperament issue than actual negative buying experience. There was another order this buyer had made about a year ago and left a neutral feedback for a seller who shipped out the order 14 days after the sale date. Neutral. Why negative now for me at only 6 days? This is the arbitrary nature and inconsistent scoring that I'm talking about. This is what tells me it has more to do with temperament more than anything else.
I did notice this buyer also sells a few things from time to time......... hmmmm
