easy issue for website masters, huge issue for me...:(

[Delontekoq]

hello guys.

i got a new landing page everything worked fine on my PC, once i open it via firefox or chrome. A video is AUTO "playing" in background.

So if the browser is PC browser , 1 video is shown
if the browser is Mobile browser, 2n video is shown

i tested both versions on my PC via a emulator PC/mobile. and they work fine.


once i visit my site on my phones , 5s , X . i get error messge saying " The media could not be loaded, either because the sever or network failed or because the format is not supported "

how is it not supported when i tried via PC :/ ? it makes no sense. I even tried on Bluestacks emulator which is MOBILE phone browser. it works fine there. duckduckgo webbrowser.

i dont know what to do guys ive been looking for the issue for the past 7 hours i cant do it anymore....dont know what to do...

 

[zig-zag]

Add autoplay="false" in between the <video > tag to fix autoplay.

Regarding the not supported notice I would need to look. Is it embedded video or Iframe from Youtube or Vimeo...? Which format is the video? I would use MP4 in almost all cases

In future I would recommend you searching on Stackoverflow or post a question

- -
Also just wanted to say I feel your pain! But if you are to work with sites perhaps learn some basic coding starting with HTML, CSS and maybe even Javascript

 

[Delontekoq]

Add autoplay="false" in between the <video > tag to fix autoplay.

Regarding the not supported notice I would need to look. Is it embedded video or Iframe from Youtube or Vimeo...? Which format is the video? I would use MP4 in almost all cases

In future I would recommend you searching on Stackoverflow or post a question

- -
Also just wanted to say I feel your pain! But if you are to work with sites perhaps learn some basic coding starting with HTML, CSS and maybe even Javascript

first i want to say thank you for the reply i appreciate all help right now

you might have missunderstood , its made to "autoplay " so adding autoplay =fales would stop the autoplay? which is not what i need

no the videos are HOSTED on same place as the whole HTML " package " the videos are format WEBM.

i will PM you the page

 

[AngelSeo]

first i want to say thank you for the reply i appreciate all help right now

you might have missunderstood , its made to "autoplay " so adding autoplay =fales would stop the autoplay? which is not what i need

no the videos are HOSTED on same place as the whole HTML " package " the videos are format WEBM.

i will PM you the page

Browser by default doesnt play videos on auto on mobile data, maybe thats the problem? Also its a dick move anyway, as is costing precious megabits and not everyone can afford unlimited data, just saying.

 

[Delontekoq]

Browser by default doesnt play videos on auto on mobile data, maybe thats the problem? Also its a dick move anyway, as is costing precious megabits and not everyone can afford unlimited data, just saying.

'I have tried WIFI - 4G . Share my 4G to other phones etc. nothing works....I dont know how much its taking megabits....

 

[FBGuru]

once i visit my site on my phones , 5s , X . i get error messge saying " The media could not be loaded, either because the sever or network failed or because the format is not supported "

no the videos are HOSTED on same place as the whole HTML " package " the videos are format WEBM.

The answer you're looking for is already in your posts. Both 5s and X are iPhones right and you may be opening your website in the default ios browser which is safari and it doesn't natively support .webm format yet. Either change the format/codec or add a logic on your backend to deliver different video file which supports safari browser based on the http headers.

 

[Delontekoq]

The answer you're looking for is already in your posts. Both 5s and X are iPhones right and you may be opening your website in the default ios browser which is safari and it doesn't natively support .webm format yet. Either change the format/codec or add a logic on your backend to deliver different video file which supports safari browser based on the http headers.

whats strange is that i have another domain with same landing page..and its working fine on my phones with webm format....this is where im just confused...when i visit my other domain with same landing page..it wont auto - play the video at all.

 

[FBGuru]

whats strange is that i have another domain with same landing page..and its working fine on my phones with webm format....this is where im just confused...when i visit my other domain with same landing page..it wont auto - play the video at all.

Are the videos playing for both the domains on emulator/pc and only one domain is playing on iPhone?

 

[SEO Spirits]

What's type of the video ? Have you change to iOS product on user-agent when you test it ?

 

[Delontekoq]

Are the videos playing for both the domains on emulator/pc and only one domain is playing on iPhone?

domain 1 ( original ) Plays ON ALL devices automaticlly which is correct, Safari, firefox, chrome, etc etc

Domain 2 , which should have SAME landing page, is ONLY working on PC!!! so Firefox, chrome and when i test MOBILE browser on blue stacks is works!

When i test domain 1 on mobile phone IT WORKS! when i test domain 2 on mobile IT WONT WORK!

thats the problem

What's type of the video ? Have you change to iOS product on user-agent when you test it ?

the video is .WEBm, I only tested on Bluestack emulator. Domain 1 works on ALL devices + webbrowsers.
Domain 2 ONLY works on PC webbbrowser and emulator. On mobiles it wont work at all...

 

[FBGuru]

When i test domain 1 on mobile phone IT WORKS! when i test domain 2 on mobile IT WONT WORK!

Try deleting the caches on both hosting and DNS(cloudflare) level for the domain 2.

You can also PM me both the domains to diagnose the issue.

 

[Delontekoq]

pmed u