client account hacked email/phone/username changed

[varun barve]

hey, guys, one of my client's ig account got hacked via a phishing mail they clicked the link and logged in and the hacker has changed all the things.

We have access to the original email but he changed the email of the main account and there are no mails about that on the original mail.

The password of the main email and main ig is different.

how do we contact ig regarding this? is there anyone else who experienced something like this?

any help would be great

thanks

 

[dA3m0n]

Check client email adress and revert the changes

 

[varun barve]

Check client email adress and revert the changes

we tried doing that it says user not found. the hacker has changed the email of the profile.

 

[dA3m0n]

check this link out: https://help.instagram.com/149494825257596 report the account as hacked and wait for instagram to ask you to verify your identity

 

[varun barve]

check this link out: https://help.instagram.com/149494825257596 report the account as hacked and wait for instagram to ask you to verify your identity

i tried this too it says no number found and for email it says no user found

 

[dA3m0n]

Really sorry to hear that. The only way i can think of is actually contacting instagram but its so hard to get a response. Anyway here is their phone number and contact email. Try to get in contact and give them your first registration email.
Phone: 650-543-4800 and Email: [email protected]

 

[varun barve]

Really sorry to hear that. The only way i can think of is actually contacting instagram but its so hard to get a response. Anyway here is their phone number and contact email. Try to get in contact and give them your first registration email.
Phone: 650-543-4800 and Email: [email protected]

thanks bro i have mailed them let's see what happens

 

[Starfollo868]

thanks bro i have mailed them let's see what happens

How did it end? I had similar trouble when my phone was hacked on public wi-fi, my bad really, clicked on some phishing login screen, after a while read https://nordvpn.com/blog/how-to-tell-if-your-phone-is-hacked/how to tell if theres smth wrong with the phone and found malicious apps