Stripe account Verification Call

[ankit662003]

Hello
So I purchased a stripe account long time ago(don't remember from where)
It earned some money, got blocked. (I am from a country where stripe is still not available)
One of my partner left the business and tried to steal the account.
I requested support to intervene.

Now they are asking for a verification call with the person whose id is in the account.

Does any one know what questions they ask?
I do have the person's id details


This is the email they sent me

" Hey there!
>>
>> xyz here from Stripe Account Security
>>
>> For security reasons, we've disabled the ability for anyone to log into your account from your email address at this time. We have also temporarily disabled payouts.
>>
>> That said, we would love to give access back to your account and secure it after a quick call to verify a few details of the current company representative originally listed on your account.
>> The company representative will need to have access to a device connected to the internet during the call so that they can log back in while on the line. We'll try the number we have on file - let us know a time and the timezone that works for the company representative, and we'll reach out then!
>>
>> Chris

 

[dykapix]

Just tell them that number is not in use anymore and ask if you can call them by your self.

 

[ankit662003]

They want to know what was the number listed in the account which I unfortunately do not have

 

[Deutsch69]

that would be very complicated, why can t create a new account with id card ?

 

[wilber21]

Make sure that you know all the details about your previous business if you have all the information they need just give them a call and move those funds ASAP!

 

[ankit662003]

that would be very complicated, why can t create a new account with id card ?

I can make new accounts with the id, but that account has over 2k in it.

 

[ankit662003]

Make sure that you know all the details about your previous business if you have all the information they need just give them a call and move those funds ASAP!

In email they are saying they need the previous number listed. What to do ?
I haven't called them yet

 

[wilber21]

In email they are saying they need the previous number listed. What to do ?
I haven't called them yet

If you know the previous number give it to them, if not say that you no longer have that number and don't remember it anymore, and since you weren't using your Stripe account then you forgot to change it.

 

[ankit662003]

If you know the previous number give it to them, if not say that you no longer have that number and don't remember it anymore, and since you weren't using your Stripe account then you forgot to change it.

I don't know it and they keep saying they need the number even if i dont have access to the number along with copy of bill(which i can fake if i knew the number)

 

[Deutsch69]

Sadly you lost that account inculde 2k Just make new one and make another 2k as you did before ! its a lesson you learn from
no good to keep wasting time and you have no information or id or anything. i know how you feel but that is internet and sometimes gets just get blocked forever, too hard to re-open the account expect if you come up with crazy idea like my account been hacked or something close to logic to convience them to reopen it again but like said my advice open new one and work on it and make another one for secruity in case if problems

 

[wilber21]

I don't know it and they keep saying they need the number even if i dont have access to the number along with copy of bill(which i can fake if i knew the number)

Then there's nothing you can do but to learn from this experience buddy.

 

[ankit662003]

If you know the previous number give it to them, if not say that you no longer have that number and don't remember it anymore, and since you weren't using your Stripe account then you forgot to change it.

I don't know it and they keep saying they need the number even if i dont have access to the number along with copy of bill(which i can fake if i knew the number)

Sadly you lost that account inculde 2k Just make new one and make another 2k as you did before ! its a lesson you learn from
no good to keep wasting time and you have no information or id or anything. i know how you feel but that is internet and sometimes gets just get blocked forever, too hard to re-open the account expect if you come up with crazy idea like my account been hacked or something close to logic to convience them to reopen it again but like said my advice open new one and work on it and make another one for secruity in case if problems

I have the Identification details and also address proof. All I don't have is the phone number my partner put in the account.