john-benjamin
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- Feb 6, 2013
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Yes. We support a bunch of languages as well as cover almost all countries...
Permanently Closed Marketplace Sales Thread
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Yes. We support a bunch of languages as well as cover almost all countries...
I purchased the product and was not happy with it - little to no results for my niche.
Cancelled my subscription and requested a refund through their ticket system, and here is where my trouble began:
- chatted with a representative who told me I should have just used the chat and not the contact form in order to request a refund
- the same representative lied about the timeframes on their communication
- they answer e-mails worse than Amazon - after 7(!) days and without addressing all the issues at hand
- I was told my subscription was cancelled by them after I did already cancel it through the UI - another indication that their sh*t does not work properly and another thing that could have gone wrong
Absolutely terrible experience, would not recommend!
Cancelled my subscription and requested a refund through their ticket system, and here is where my trouble began:
- chatted with a representative who told me I should have just used the chat and not the contact form in order to request a refund
- the same representative lied about the timeframes on their communication
- they answer e-mails worse than Amazon - after 7(!) days and without addressing all the issues at hand
- I was told my subscription was cancelled by them after I did already cancel it through the UI - another indication that their sh*t does not work properly and another thing that could have gone wrong
Absolutely terrible experience, would not recommend!
john-benjamin
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- Feb 6, 2013
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Hello,
I'm keeping your name private. I had a talk with my team regarding your case and I hope you understand that 7 Days MONEY BACK guarantee starts when you made your first payment.
Let me put some stats here so that the BHW community can decide themselves.
- You registered with us on 26th November 2018 using 60% OFF code.
- Your charge happened on 1st December.
- You claimed that you sent us an email using our ticket system on 7th December and contacted our LIVE chat agents on 11th December asking for a refund.
We never received any emails from you neither you contacted us within 7 days after getting charged.
As per our Refund policy, We have no questions asked money back guarantee and we abide by it.
If you'd have asked for a refund within 7 days after getting charged, We would have definitely refunded you within 24 hours without asking any questions.
Our representative never said that HE cancelled your subscription. (We have the chat transcript and I'm aware you also have it. please read all the chats once again)
If required, We can show the chat transcript here as well. Our agent was very polite and tried helping you but we can't break our own Policies.
We offer 5 days FREE TRIAL and 7 Days money back which is a LOT OF TIME to decide If you want to continue or not.
We understand that you might have not found what you were looking for and you could have cancelled your subscription within 5 days too.
I hope I've cleared up things for you.
Best Regards
John
blackbeans
Elite Member
- Nov 29, 2008
- 9,247
- 4,806
Anybody have a case study of this service?
Alrighty then:
Let me also put some stats here so that the BHW community can decide themselves:
1) I claim I used your contact system on 07.12 to request a refund. I provide no proof.
2) You claim I did not use your contact system on 07.12 to request a refund. You provide no proof.
I think this is plenty for someone who has to decide how reliable you and your system are.
Every other point you made seems either completely irrelevant, was not disputed at any point in time or does not address my points:
1) I never said your representative told me they cancelled my subscription IN THE CHAT. They did tell me that in an e-mail. You have them, please read all the e-mails once again.
2) Nobody ever accused you of being impolite. And don't frame it as if you have representatives with gentle hearts - being polite is their job.
3) Yes, I know that 5 days of free trial and 7 days of money back guarantee is both plenty of time and a very generous offer, thank you.
4) Your representative told me I could have used your 24/7 chat to ask for a refund when we were discussing your contact system - seems logical.
5) The same representative lied (in a chat a couple of hours after the first one, you can post that one too) that you answer your e-mails in 24-48 hours.
6) You answered me after my SECOND e-mail, 4 days after it, 7 days after my original e-mail. No acknowledgement that you even saw my e-mail or that you are working on the issue before that.
I would pay $140 to someone who gives me this much feedback on my business and helps me improve that much.
Have a great day.
Oh, and please don't end your posts with "I hope I've cleared up things for you."
john-benjamin
BANNED
- Feb 6, 2013
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THE FACEBOOK AD SPY TOOL YOU WANTED IS NOW MORE SWEETER!!!
GET 50% OFF RECURRING!! LIMITED TIME OFFER!!!!
PM FOR CODE!!
GET 50% OFF RECURRING!! LIMITED TIME OFFER!!!!
PM FOR CODE!!
john-benjamin
BANNED
- Feb 6, 2013
- 557
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THE FACEBOOK AD SPY TOOL YOU WANTED IS NOW MORE SWEETER!!!
GET 50% OFF RECURRING!! LIMITED TIME OFFER!!!!
PM FOR CODE!!
GET 50% OFF RECURRING!! LIMITED TIME OFFER!!!!
PM FOR CODE!!
SwedishChef
Newbie
- Nov 24, 2011
- 42
- 15
Just signed up for the 50% off... last 4 digits of my order is 3858
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Don't even bother signing up for the trial. It's still not working. I haven't heard back from anyone as well.
I'll give it until tomorrow, then I will just cancel. Kinda sucks. I was wanting to give this tool a try.
Some more opinions, details, and my experience dealing with Adsova, thus far:
Overall, not impressed. I was interested, because with a 50% off coupon on their top tier product (if it works), it would be a decent deal.
It'd be cool if OP ever replies to this thread to give me the scoop.
In the end, it doesn't matter, since I am cancelling the trial and moving back to the established tools that I know and already trust.
Flame away, ban me, whatever. Just sharing my experience so that others may benefit.
**** UPDATE ****
Chatted with customer support on their chat window (nobody was there yesterday when I tried)
Problem is now fixed with regards to the 502 error. Will keep you guys posted.
- I got a reply today (nearly 24 hours after I signed up for a trial - for their top tier product) with some account details. I replied back to the address it came from ([email protected]), and it bounced. *sigh*
- If they had their shit together, I should've received log in details immediately, or within a few minutes. IMHO.
- I sent another email to [email protected] asking AGAIN if the BHW 50% off discount is still available. I figure if a normal response takes 24 hours, I better ask NOW, before my trial is up.
- Using a gmail account as a means to communicate with customers is not very confidence inspiring to me.
- They also stated that you are "required" to install their chrome extension to use their tool (uh, no thanks)
- Site is still in 502 error mode when trying to login - WTF?
Overall, not impressed. I was interested, because with a 50% off coupon on their top tier product (if it works), it would be a decent deal.
It'd be cool if OP ever replies to this thread to give me the scoop.
In the end, it doesn't matter, since I am cancelling the trial and moving back to the established tools that I know and already trust.
Flame away, ban me, whatever. Just sharing my experience so that others may benefit.
**** UPDATE ****
Chatted with customer support on their chat window (nobody was there yesterday when I tried)
Problem is now fixed with regards to the 502 error. Will keep you guys posted.
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john-benjamin
BANNED
- Feb 6, 2013
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Yes. We have resumed the 50% Off coupon for BHW members. PM me for the cooupon.
Hello - Accept my apologies for the errors you have faced. We recently shifted to more robust and powerful servers and in that shifting, we got some errors and our team was constantly working on it and I'm glad to say that error is now FIXED.
Everything is now working very smooth and ERROR-FREE
We have also emailed you and as our rep has promised you, We have extended your membership period so you won't be charged and you will have enough time to use our tool.
If anybody has faced the 502 error thing in their free trial period, please PM me and I'll offer you an extended 1 month of membership with 0 cost to you.
Best Regards
John
john-benjamin
BANNED
- Feb 6, 2013
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Yes. We have resumed the 50% Off coupon for BHW members. PM me for the coupon.
Backlinked
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