kasher9
Senior Member
- May 12, 2009
- 1,015
- 1,693
Facebook is getting buggier and buggier with all the crackdowns that are happening, so I thought it would be a good idea to have a thread where people can report bugs that they are noticing so that we can all save eachother some headaches.
Structure of how to report a bug:
- What you noticed:
- Date:
- Did you fix it?
- How did you fix it:
These are the bugs my team have noticed in the past 2 weeks:
#Bug1
- What you noticed: Reach on targeting for adsets is showing as 1000 in some cases
- Date: First noticed in September
- Did you fix it?: Yes
- How did you fix it: Duplicate the adset, and change the targeting of the age a bit, it reverts back to the correct reach. I haven't managed to figure out why it's happening, I suspect it's down to them changing their data regularly because of GDPR/compliance.
#Bug2
- What you noticed: Pages are getting unpublished
- Date: October 20th 2018
- Did you fix it?: Yes and no
- How did you fix it: So the pages getting unpublished is happening often with my newer media buyers, in some instances it has been down to community guidelines breach (posting third party links is restricted and monitored as of july). And the other reason is there is a bug on facebook end, so the way we fixed this is by verifying the domain we are posting to facebook, and then creating the post. The other fix we are applying is we are making the names of the pages super unique, it seems like if the page has a similar name to someone else, it's causing it to become unpublished.
#Bug3
- What you noticed: Ads are getting disapproved for website reasons
- Date: October 2018
- Did you fix it? Reported by a friend, but yeah I fixed it for him
- How did you fix it: If you're cloaking, stop using redirect cloaking and don't have your cloaking installed up until your ads are getting auto-approve
#Bug4
- What you noticed: Ad spend is happening very randomly.
- Date: July 2018
- Did you fix it? Yes
- How did you fix it: I can't reveal specifics on how we fixed this as it's very specific to scenarios, but look into your payment solution and your ads itself. Try and try lifetime ads and make sure you're scheduling at the right time.
#Bug5
- What you noticed: Ads manager dashboard disappearing
- Date: October 2018
- Did you fix it? Facebook did
- How did you fix it: Ongoing bug, ad accounts are disappearing, but they come back, something is being changed in facebook, just be patient.
#Bug6
- What you noticed: Pages are disappearing and removing permissions
- Date: October 2018
- Did you fix it? Yes and no
- How did you fix it: This is still ongoing, what we have noticed is that if you give permissions to your business account, your page will be safer.
#Bug7
- What you noticed: Ads are scheduling themselves to end
- Date: October 2018
- Did you fix it? Facebook is working on it
- How did you fix it: Adset level, the ad is still ongoing, but if you click edit it says its scheduled to end. It's happening sporadically, not much to be done.
I'm hoping others add into this, we should all be trying to help eachother. I'll try and make bi-weekly updates, if everyone likes the thread and contributes.
Structure of how to report a bug:
- What you noticed:
- Date:
- Did you fix it?
- How did you fix it:
These are the bugs my team have noticed in the past 2 weeks:
#Bug1
- What you noticed: Reach on targeting for adsets is showing as 1000 in some cases
- Date: First noticed in September
- Did you fix it?: Yes
- How did you fix it: Duplicate the adset, and change the targeting of the age a bit, it reverts back to the correct reach. I haven't managed to figure out why it's happening, I suspect it's down to them changing their data regularly because of GDPR/compliance.
#Bug2
- What you noticed: Pages are getting unpublished
- Date: October 20th 2018
- Did you fix it?: Yes and no
- How did you fix it: So the pages getting unpublished is happening often with my newer media buyers, in some instances it has been down to community guidelines breach (posting third party links is restricted and monitored as of july). And the other reason is there is a bug on facebook end, so the way we fixed this is by verifying the domain we are posting to facebook, and then creating the post. The other fix we are applying is we are making the names of the pages super unique, it seems like if the page has a similar name to someone else, it's causing it to become unpublished.
#Bug3
- What you noticed: Ads are getting disapproved for website reasons
- Date: October 2018
- Did you fix it? Reported by a friend, but yeah I fixed it for him
- How did you fix it: If you're cloaking, stop using redirect cloaking and don't have your cloaking installed up until your ads are getting auto-approve
#Bug4
- What you noticed: Ad spend is happening very randomly.
- Date: July 2018
- Did you fix it? Yes
- How did you fix it: I can't reveal specifics on how we fixed this as it's very specific to scenarios, but look into your payment solution and your ads itself. Try and try lifetime ads and make sure you're scheduling at the right time.
#Bug5
- What you noticed: Ads manager dashboard disappearing
- Date: October 2018
- Did you fix it? Facebook did
- How did you fix it: Ongoing bug, ad accounts are disappearing, but they come back, something is being changed in facebook, just be patient.
#Bug6
- What you noticed: Pages are disappearing and removing permissions
- Date: October 2018
- Did you fix it? Yes and no
- How did you fix it: This is still ongoing, what we have noticed is that if you give permissions to your business account, your page will be safer.
#Bug7
- What you noticed: Ads are scheduling themselves to end
- Date: October 2018
- Did you fix it? Facebook is working on it
- How did you fix it: Adset level, the ad is still ongoing, but if you click edit it says its scheduled to end. It's happening sporadically, not much to be done.
I'm hoping others add into this, we should all be trying to help eachother. I'll try and make bi-weekly updates, if everyone likes the thread and contributes.
