daymrogersmith
Junior Member
- Feb 26, 2008
- 179
- 19
terrible customer service,
waited more than 24 hours for him to say that I do not qualify for the traffic - framebreaker.
what the hell, my offers are waiting for traffic and he messes it up like that.
If you were gonna tell me I do not qualify, do it within 12 hours, like you promised.
I want instant activation, instant traffic, not waiting for days till you make up your mind.
he said he refunded, and told that refund would take weeks to take,
bull**it, whom are you trying to scam, this is not a DP
- refund is only a click away,
would it take you weeks to make one click.
anyways, it's good I paid only $1.99 not a $100,
I would NOT suggest anyone to use this crappy service
I don't decide if an order qualifies or not, that is up to our technicians. Normally, we do approve orders within 12-24 hrs. but, the past weekend there was a religious holiday that my technicians were partaking in which slowed things down.
I immediately refunded the customer but, everybody knows that it takes a few business days for credit card companies or payment processors to process the refund. I did issue the refund immediately. I can send you a screenshot. Now, it's up to the payment processor and your credit card company or PayPal to reflect the credit in your account.
I never said it would take weeks to get his refund, this is exactly what I said:
"I've refunded you since we can't process your order. It can take several days, maybe a week for the funds to return to you.
Sorry for the inconvenience"
Terrible customer service would be if, I never responded to him at all. I always responded to him immediately if there was a delay. I didn't ignore him, I replied and told him about it. I always try my best to have orders approved asap. I even emailed my technician the other day and asked him why, are some orders taking longer than 12-24 hrs to approve, it never used to be like this and told me about the religious thing which has ended this past weekend. He told me after it's over everything will be back to normal.
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