I forgot about moz subscription - is it possible to get refund

[Alex D.]

On the end of last month I tried Moz service and entered my credit card details for trial. I totally forgot about it and today I logged on my bank account and saw that they billed me twice, in total $300.

I'm in period where I really need that money but I know it's totally my mistake, I don't know how I forgot about that subscription.

I just created support ticket on moz and explained that I never used their service after trial expired and I asked if it's possible to get refund.

I hope they will refund me, did anyone here had a similar problem?

 

[bartosimpsonio]

Ouch.

You depend on them now. Tweet their comedian CEO and see if he helps you.

 

[davids355]

Yea, just send them a message. I cant remember for certain, but I am sure I have had a refund from Moz before, for a similar issue.
Having said that, from what you are saying you got billed for 2 months right? If so then I expect they might refund the latest month but not the previous month.

 

[Panther28]

What the hell did you purchase to get charged $300! a years subscription?

 

[Nargil]

I've had similar issues with other big providers, where I forgot to cancel the payment. If you contact them immediately after the charge, it shouldn't be a problem. Unless they are massive dicks. Oh wait... they are. But still, fingers crossed

 

[Alex D.]

What the hell did you purchase to get charged $300! a years subscription?

I just tried medium plan

 

[Panther28]

I just tried medium plan

Damn, i'm obviously to used to subscribing to a shared service then, lol

 

[MisterF]

If you've not used it or logged in, you can say you had forgot to cancel before and see if they'll do a refund at least for the last payment.

 

[Alex D.]

WOW. This is amazing, I just got email from them:

Hey there!

Thanks for reaching out to us! smiley

This confirms that I have canceled your subscription and issued you a refund. You should see the funds back in your account within the next 2-3 business days.

I didn't expected it will be so fast, I sent email 15 minutes ago. THANKS TO EVERYONE IN THIS THREAD FOR SUPPORT.

 

[virtualbyron]

I remember a few years ago I forgot to cancel the yearly subscription to a multiple wordpress management tools it was around $400 (big money for me at this time), it was from card and I was not able to be refunded

As Davids said, do the thing publicly in order to make the refund profitable to them (trust and good advertising for the company)

 

[Panther28]

WOW. This is amazing, I just got email from them:

Hey there!

Thanks for reaching out to us! smiley

This confirms that I have canceled your subscription and issued you a refund. You should see the funds back in your account within the next 2-3 business days.

I didn't expected it will be so fast, I sent email 15 minutes ago. THANKS TO EVERYONE IN THIS THREAD FOR SUPPORT.

They saw this thread and knew they were facing a backlash!

Now use this as a lesson to use a calendar to take notes of important billing things like this in the future.

 

[NX_NULL]

Just threat them if they dont refund you, You will charge back the money from your bank, never admit you have done any mistake, for each charge back their merchant take 40-50 USD penalty fee from them. so they will usually refund.

 

[bartosimpsonio]

WOW. This is amazing, I just got email from them:

Hey there!

Thanks for reaching out to us! smiley

This confirms that I have canceled your subscription and issued you a refund. You should see the funds back in your account within the next 2-3 business days.

I didn't expected it will be so fast, I sent email 15 minutes ago. THANKS TO EVERYONE IN THIS THREAD FOR SUPPORT.

Hmmm. This thread turned out to be marketing for Moz. I suspected this.

 

[mdnrnaziur]

the only way to contacting them and telling them in details.

 

[Alex D.]

Hmmm. This thread turned out to be marketing for Moz. I suspected this.

 

[aidenhera]

On the end of last month I tried Moz service and entered my credit card details for trial. I totally forgot about it and today I logged on my bank account and saw that they billed me twice, in total $300.

I'm in period where I really need that money but I know it's totally my mistake, I don't know how I forgot about that subscription.

I just created support ticket on moz and explained that I never used their service after trial expired and I asked if it's possible to get refund.

I hope they will refund me, did anyone here had a similar problem?

i had same story with ahrefs. they do this shit on purpose.

give you trial for "free" but requirement is you enter your credit card info. and then at least 5% of trial users forgots to cancel it, get billed for hundreds of USD

 

[Nargil]

i had same story with ahrefs. they do this shit on purpose.

give you trial for "free" but requirement is you enter your credit card info. and then at least 5% of trial users forgots to cancel it, get billed for hundreds of USD

That's a secondary reason. Primary reason is for people not to abuse the free trials. Easy to make a new email, not so easy to make a new CC.

Also, half the CPS products work like this. And every health one.

 

[SoccerLover]

One of my friend was in the same situation and he didn't get any positive response from the support team and hence, he went twitter. In the end, he got his funds!

 

[spielburger]

Contact them, they should refund really.

 

[bartosimpsonio]

Sure you realize that doesn't contradict me?

Now this gets tweeted, posted on Reddit, etc. Sorry for being cynical.