- Nov 12, 2012
- 1,568
- 893
Hello,
I have started a conversation with you, you can reply there.
Cheers.
I have started a conversation with you, you can reply there.
Cheers.
Permanently Closed Marketplace Sales Thread
- Status
- Nov 12, 2012
- 1,568
- 893
- Jan 22, 2008
- 5,797
- 8,171
Review : payment ID
46Xxx11xxT27xx15J
I've bought offshore-servers few weeks ago to establish anime streaming (embeded) website. My package:
VPS KVM 4 CPU
Available Location : Russia
The server is running very smooth, fast and stable. Uptime 100%, it's stable to get 30k unique users/day without any problems. My software is wordpress. I had a trouble with Cpanel installation what I've got with additional fee but support fixed it for me at night! This is what I have to say, their support is great, replying any time, any day(even Sunday) after few minutes. I've put my anime website on server, after promotion got DMCA request from Fun Animations on my own email (I had it on website) but I've ignored it and there wasn't any info from Offshore-Servers. Seems they are really ignored DMCA.
Summary:
-cheap, $35 for 4 cores VPS with unlimited traffic and $20 for Cpanel isn't big. Especialy most of offshore hosting are limiting bandwith
-great, fast and kind support who helped me to install Cpanel, even if this service cost $50 in official pricing
-servers are located in Russia but main server of offshore-servers are in Panama, 100% anonymous for any DMCA
46Xxx11xxT27xx15J
I've bought offshore-servers few weeks ago to establish anime streaming (embeded) website. My package:
VPS KVM 4 CPU
Available Location : Russia
The server is running very smooth, fast and stable. Uptime 100%, it's stable to get 30k unique users/day without any problems. My software is wordpress. I had a trouble with Cpanel installation what I've got with additional fee but support fixed it for me at night! This is what I have to say, their support is great, replying any time, any day(even Sunday) after few minutes. I've put my anime website on server, after promotion got DMCA request from Fun Animations on my own email (I had it on website) but I've ignored it and there wasn't any info from Offshore-Servers. Seems they are really ignored DMCA.
Summary:
-cheap, $35 for 4 cores VPS with unlimited traffic and $20 for Cpanel isn't big. Especialy most of offshore hosting are limiting bandwith
-great, fast and kind support who helped me to install Cpanel, even if this service cost $50 in official pricing
-servers are located in Russia but main server of offshore-servers are in Panama, 100% anonymous for any DMCA
- Nov 12, 2012
- 1,568
- 893
Thank you for your review, i am glad you are enjoying our service.
Sorry we do not support payoneer atm, but we have plenty of other payment options to choose from.
Cheers.
- Nov 12, 2012
- 1,568
- 893
Sorry there are no trial servers or offers atm, you can purchase a service and test it out if you want.
Hi, on your advice I tried to test one of your servers, and was literally unable to access it - your customer service was dreadful, and entirely unhelpful, so I asked for a refund and for you to close my account. After a MONTH of trying to get a refund and my account closed, I just received a bill from you for a second month. Please close my account and issue a refund immediately, thank you.
- Nov 12, 2012
- 1,568
- 893
Hello, i am very glad that you posted here because we are not able to reach you anywhere else.
First of all, your first ticket was answered and your problem was resolved in just 30 min.
Proof : https://prnt.sc/fxsk2b
Second after few days you opened another ticket and again you were answered in less then under 3 minutes :
Proof : https://prnt.sc/fxskb8
You still keep on going and ignoring our tickets and starting to open new ones :
https://prnt.sc/fxsjwq ( You can check Ticket ID`s all SS posted here are from these tickets )
Last ticket was also replied in under 8 minutes which you seem to again ignore :
Proof : https://prnt.sc/fxskmn
Hell i even replied you here in under 10 min lol how can you complain on bad support ?
Please navigate to your account section in the EMAIL or Tickets sections and you can find all the tickets and email we have sent you so far which also include a DATE stamp from when you were replied.
We will cancel your account now but there is no valid reason for a refund since our support staff have taken care of your issue in the first 30 minutes of your submitted ticket which you seem to ignore.
Service will be canceled and all outstanding invoices will be canceled as well.
Cheers.
Last edited:
Hi, the problem was not resolved, and I did not "ignore" anything, i read the message and they did not answer my questions. It seems you were the ones ignoring as you didn't seem to be reading the content of my messages.
You saying "we were able to connect" did not magically make us able to connect. You didn't answer my questions at all in a single one of your responses, you just said, "we were able to connect." Not helpful! Thus there is a perfectly valid reason for a refund, you did not answer my questions and I was UNABLE TO ACES THE VPS with the logins you gave me! Please issue a refund imemdiately, because as I have repeatedly stated, which you seem to ignore, I was unable to use the service.
You saying "we were able to connect" did not magically make us able to connect. You didn't answer my questions at all in a single one of your responses, you just said, "we were able to connect." Not helpful! Thus there is a perfectly valid reason for a refund, you did not answer my questions and I was UNABLE TO ACES THE VPS with the logins you gave me! Please issue a refund imemdiately, because as I have repeatedly stated, which you seem to ignore, I was unable to use the service.
- Nov 12, 2012
- 1,568
- 893
First you said that support was dreadful, which is an insult considering all your tickets were answered in less than 10 minutes.
Second your VPS WAS and IS WORKING just fine with the login that are sent to your email and our support staff checked it and replied to you in the first 30 min on the first ticket to which you did not replied back !
Since you did not reply to the first ticket that you said you had an issue we considered the issue resolved.
Instead of replying you waited for days to open another ticket that you were unable to login to the vps - which our support staff checked again and replied to you that there was no issue on our side.
( Again please check your Ticket section ).
Again you didnt reply to that ticket as well but waited 10 days to open another ticket.
Since our support double checked your VPS and was ABLE to connect both times and verified that it was working just fine proves that there is no valid reason for a refund. Because as far as we know you might have been using the VPS this whole time and until this day.
If you had an issues with your VPS, why didnt you reply to the very first ticket after our support staff told you that the VPS is working ?
You saying "we were able to connect" did not magically make us able to connect - And how can we magically know that you still have problems when you did not reply to the tickets ?
Usually thats why we have the ticket system in place, to resolve customer issues ( which we did for you with very fast support time i might add ).
xenmaster76
Regular Member
- Dec 21, 2014
- 248
- 106
Looks like a fantastic service! Glad you are providing this.
I don't want to be running around in circles here, but your amazing support failed to address my question or directly answer it, repeatedly. You will know I was never able to use the service as it was UNUSED - nothing was ever done with or on it - no software added, no bandwidth used.
The logins you provided did not work. I tried them multiple times in multiple combinations. I have used many VPS services previously, and never had a problem.
I was wary of using your service, and I was right to be, it seems.
Please refund me, as I have been asking you for the past MONTH.
The logins you provided did not work. I tried them multiple times in multiple combinations. I have used many VPS services previously, and never had a problem.
I was wary of using your service, and I was right to be, it seems.
Please refund me, as I have been asking you for the past MONTH.
- Nov 12, 2012
- 1,568
- 893
No body is running in circles i think its all in your imagination. The issue is clear as day, its just you are still acting blind to my responses.
If you read my posts above you will notice that our amazing support addressed your Issue Directly and Answered it in a timely manner as displayed here : https://prnt.sc/fxsk2b (and also in my other Screen Shots posted)
If you still had an issue you should have replied to that ticket after our response so we could have taken care of the problem or issue a refund right after the purchase of the service.
Waiting for days to respond or not managing to reply to the ticket is your problem not ours since like i said before we can not magically know that you still had an issue without you informing us or replying to tickets.
You not acknowledging this is only adding more suspicion that you are only leeching for a refund after you have received your service + the fact you are complaining of our support even when all your tickets were answered in under 10 minutes is very fishy.
So sorry but i do not see a valid reason for a refund, you have received your service right after purchase and our support double checked that it was working fine and responded to your tickets in a timely manner to which you should have replied afterwards if you still had an issue. And also please keep in mind that a chargeback can result in a shitlist thread.
Cheers
@virtualpurity Does "WEB HOSTING" package allow linking/embeding(Warez) ?
- Nov 12, 2012
- 1,568
- 893
Yes, as long as you do not use the shared hosting for direct file downloads or streaming it is allowed.
- Nov 12, 2012
- 1,568
- 893
Hello,
Yes you can use your own domain name with your VestaCP. And you will need to create nameservers from your domain provider and point the nameservers to your VestaCP IP.
If you are hosting only 1 website you can use an A address as well to point your 1 domain without setting up nameservers.
If you need any help with setting this up our support is always here to assist you with it.
- Status