Permanently Closed Marketplace Sales Thread

[Sanjar]

When u sign up then u r pretty much on ur own.
The support never respond or they respond.
I sigend up for articleforge and wordai and i opened a ticket and it has been 3days now with no respond.

 

[Sanjar]

For us time is gold.
And nowadays customer support means a lot.
Sign up only if u r have to.

 

[Reini1]

wtf is wrong with the support??? i subscribed for an plan an since 24 h the tool is in the limbo, it says "waiting" , no answear from support, very poor service for 47$!!!

 

[Sanjar]

wtf is wrong with the support??? i subscribed for an plan an since 24 h the tool is in the limbo, it says "waiting" , no answear from support, very poor service for 47$!!!

And I been waiting around 3 days for they respond.
as I said. It's waste of time for most of us.
And their site is very slow, and that's why most of us have to use the API.

 

[ThatSEO]

And I been waiting around 3 days for they respond.
as I said. It's waste of time for most of us.
And their site is very slow, and that's why most of us have to use the API.

Report the thread and mods will have a word with the seller

 

[artificial_genius]

When u sign up then u r pretty much on ur own.
The support never respond or they respond.
I sigend up for articleforge and wordai and i opened a ticket and it has been 3days now with no respond.

wtf is wrong with the support??? i subscribed for an plan an since 24 h the tool is in the limbo, it says "waiting" , no answear from support, very poor service for 47$!!!

And I been waiting around 3 days for they respond.
as I said. It's waste of time for most of us.
And their site is very slow, and that's why most of us have to use the API.

We do NOT provide weekend support. Our support is Monday-Friday 9am-5pm EST, which is normal business hours in America.

We are a small company and do not have enough money for a weekend support staff. If weekend support is something users want we would have to increase our prices to pay for additional support agents, which is something I do not think anyone here wants.

Both of you submitted your support tickets during the weekend and both of you got responses on Monday. I understand your frustration, but we simply cannot afford to have weekend support, and rest assured that we will respond to you quickly and promptly during normal business hours. But I think it is very unfair to complain about poor service because we responded on Monday to a support ticket that was submitted on a Saturday.

If there are any instances where you submitted a support ticket and it was not responded to within a business day send me a PM with your email and I'll look into the ticket and make sure that it doesn't happen again.

Report the thread and mods will have a word with the seller

I think reporting a thread because we don't provide weekend support is a rather pointless abuse of the report feature.

 

[Sanjar]

We do NOT provide weekend support. Our support is Monday-Friday 9am-5pm EST, which is normal business hours in America.

We are a small company and do not have enough money for a weekend support staff. If weekend support is something users want we would have to increase our prices to pay for additional support agents, which is something I do not think anyone here wants.

Both of you submitted your support tickets during the weekend and both of you got responses on Monday. I understand your frustration, but we simply cannot afford to have weekend support, and rest assured that we will respond to you quickly and promptly during normal business hours. But I think it is very unfair to complain about poor service because we responded on Monday to a support ticket that was submitted on a Saturday.

If there are any instances where you submitted a support ticket and it was not responded to within a business day send me a PM with your email and I'll look into the ticket and make sure that it doesn't happen again.


I think reporting a thread because we don't provide weekend support is a rather pointless abuse of the report feature.

I received the response just a few minutes ago.
then I made another request to test how fast I will get the response in weekdays. and my request was responded within a few minutes.
I appreciate all of your hard work.

 

[Reini1]

tool is working again, thank you for clarification, kind regards

 

[mareks]

Hi buddy,

My team is waiting for reply on ticket which was made yesterday at working hours.

API is not working as described. Please help.

 

[mareks]

Also there is issue with images, it doesn't give images for simple car related keywords, where google has tons of images.

We can't work without proper working of your product, please resolve these issues.

 

[Reini1]

api is soacking up the credits on bulk modus, and the "new article" page is crushing every 5 minutes and support is not answaring to any question, very very poor support for 47$ not even answaring to tickts since days..... can't wait to move on from this shity service!

 

[artificial_genius]

Also there is issue with images, it doesn't give images for simple car related keywords, where google has tons of images.

We can't work without proper working of your product, please resolve these issues.

Could you send me via PM your account username and any ticket IDs? I can take a quick look at your support ticket messages as right now I'm not able to locate your account based on the info you've provided.

api is soacking up the credits on bulk modus, and the "new article" page is crushing every 5 minutes and support is not answaring to any question, very very poor support for 47$ not even answaring to tickts since days..... can't wait to move on from this shity service!

I've looked at your tickets and it seems like we have responded very quickly to all of your messages. If there are any specific issues you are having with support could you send me a private message with more details?

 

[mareks]

Could you send me via PM your account username and any ticket IDs? I can take a quick look at your support ticket messages as right now I'm not able to locate your account based on the info you've provided.


I've looked at your tickets and it seems like we have responded very quickly to all of your messages. If there are any specific issues you are having with support could you send me a private message with more details?

Sent you PM.

 

[LostLife]

Looks very promising. Is there any chance of duplicate content? By chance?

 

[mareks]

Looks very promising. Is there any chance of duplicate content? By chance?

yeah, but not a lot.

 

[LostLife]

yeah, but not a lot.

5%? Or more?

 

[Reini1]

hallo alex, thank you for the support and clarifications of the issues, i apriciate it!

kind regards

 

[artificial_genius]

Sent you PM.

I just wanted to update that we have fixed the image issue - all articles should be properly finding images.

For the slowness issues could you create a ticket and reference

Looks very promising. Is there any chance of duplicate content? By chance?

It is very rare for duplicate content to happen. If you turn on "Guarantee Article Uniqueness" we will check Copyscape for you and if anything fails Copyscape we'll make changes to the article to make sure it never fails. If you do not have this feature selected it should still almost never return duplicate content.

hallo alex, thank you for the support and clarifications of the issues, i apriciate it!

kind regards

I'm glad I could help!

 

[quitrankerx]

Awesome to hear!

Did you end up getting a free trial setup? If not send me a PM with your email and I'll look into it further. Version 1.5 provided a very big increase in content quality and we expect Version 2 (which is coming out early next year) will provide an even more dramatic increase.

You said that V2 would be coming out early 2017. When will V2 be available?

 

[artificial_genius]

You said that V2 would be coming out early 2017. When will V2 be available?

Unfortunately I don't have any updates yet. The plan was to finish WordAi Version 4 and then do Article Forge Version 2. However during WordAi Version 4 development we uncovered some incredible technology that we knew had to be included which caused development to take much longer than expected. So I won't have any updates on expected ETAs until after WordAi Version 4 is launched. The only silver lining to this is the same technology that blew us away for WordAi Version 4 can also be directly used for Article Forge Version 2 (and be equally mind blowing).