DR Live @xtconmymind vs. @Rawspele

You acknowledge by submitting this form that 2FA (2 Factor Authentication) will become enabled on your account. Yes

What date did the incident take place? Oct 15, 2026

Are you the buyer or seller in this incident? Buyer

How did you pay the seller in this incident? Crypto

What is the name of the accused? @Rawspele

What kind of account does the Accused have? Jr. VIP

In what area of the forum did you first encounter the accused? Want to Buy section

Please add the URL (link) to the location you encountered the Accused. https://www.blackhatworld.com/seo/hey-guys-i-need-help-with-a-meta-ads-account-let-me-know-if-you-offer-services-and-we-can-move-forward.1850751/

What best describes the product or service involved in your Dispute? Account buying/selling

What is the USD amount involved in this Dispute? $100

Please describe, in detail, your reason for submitting this Dispute form.
I bought an account from them. Initially, the account they gave me did not work, and then they gave me a replacement for that account. I logged into that account and tried to run my ads, but that account was restricted.

I raised it with them, and I was like, "I need a refund." They were like, "They would check with the finance team." Then they were like, "The account is working fine." I confirmed with them again that the account does not work, even after providing several proofs that the account does not work. They were like, "They would check with the finance team," and help me with a refund but yesterday they were like, "The account works fine. We cannot provide you with a refund or replacement because it's outside our company policies" even after that I provided them proof but still they denied my refund. Now I dont have an account that works + im short $100

Now I'm stuck because I did not receive my account, and I lost my money as well.

Please tell us, in detail, how you've attempted to solve this issue before resulting to the BHW Dispute process.
I attempt to solve this issue by communicating with them. I was okay if they even provided a replacement, but how am I supposed to run ads on a restricted account, right? I've tried to talk to them about giving me a refund or even giving me a replacement, but they won't do either.

Please add any URLs that lead to any supporting evidence you may have.


Please upload any attachments that include supporting evidence. Do not attach folders.
File(s) attached

What kind of outcome are you looking for? A full refund to my original payment method

Did you engage with the Accused, here on BlackHat World, BEFORE the incident took place? Yes

Did you try to resolve this incident with the Accused before submitting the Dispute? Yes

Is there an active chargeback, or dispute, with the service you used to pay the Accused? No

Did you inform the Accused of this dispute? Yes

Did you wait 24 hours between informing the Accused of this Dispute and filling out this form? No

Please explain, in detail, why you chose to not wait the full 24 hour period between informing the Accused of the Dispute via DM and submitting this form. Please note, skipping this step could result in a warning. Because there was no communication from their side even after informing I am raising a dispute.

You agree that you have read BHW's Dispute Resolution Rules, understand the requirements, and have fulfilled each step as described. Yes

You agree that everything you have submitted is true and correct, including your evidence and version of events? Yes

Transcation Screenshot and Dispute DM on BHW

Information For The Accused
@Rawspele, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

At no time during the Dispute should communication between the Accuser and Accused leave this thread. All evidence and any refund information will stay on BlackHat World ®.​

Click to expand...

Based on the screenshot provided by the client, I can see that he initially asked about agency ad accounts for the phishing niche. Since this niche is not allowed, one of our sales team members suggested purchasing assets, a BM, or a Verified BM instead. This is clearly shown in the screenshot he shared. There is no indication that he ordered an agency ad account.

The amount he deposited also clearly indicates that he purchased a Verified BM, not an agency ad account.

You can review our agency ad account plans and pricing here:
https://app.advertiserassets.com/client/billing

As clearly stated on our pricing page, the Verified BM is a one-time purchase, and no agency ad account is included.

Regarding delivery, we provided the client with one Verified BM along with its associated Facebook profile. I also showed him how to check the BM and sent him screenshots daily to keep him updated. However, he continued claiming that the BM was already restricted, which was not the case.

After the BM warranty expired, the associated Facebook profile was locked, and the client requested a refund.

However, the screenshots shared in our conversation and the video I recorded clearly show that the BM was still active and had not been restricted. The client requested a refund on the grounds that the BM was restricted, despite the evidence showing that it remained active. Because he was checking from his personal ad account, not from his Business Manager. Please check the screenshot name " personal ad account"



Since we delivered the Verified BM with its associated Facebook profile and the BM was still active when the client requested a refund, he does not appear to be eligible for a refund under these circumstances. The subsequent Facebook profile lock occurred after the BM warranty had expired.

Please watch the following video to verify that the screenshots are genuine and have not been manipulated

https://drive.google.com/file/d/1ecbPX_2zgsReqnMa13wHeOwp88Q0PKh0/view?usp=sharing

I can also see that he sent a screenshot showing that he couldn't log in to the profile. Please check the records, as that profile had already been replaced.


Please check the last line, where he confirmed that he was able to log in.
Also, please check where he was looking for the Verified BM. He was checking from his personal Facebook ad account, not from his Business Manager.

Mods, I sent my reply here earlier. Have you received it, or would you like me to send it again?

@xtconmymind Your response, please.

See, the thing is, the profile that you just shared with me, I'm not checking it from my personal account. I'm checking the business manager itself. The account is not accessible. It's restricted. How am I going to run ads, right? It is clearly restricted. Even if you send me pictures, if that is still active, I cannot run ads from there.
Also, now it's asking me for a video verification, and now you are telling me that you can't replace a refund because it's out of your company policy. I'm stuck with an account where I cannot transact because it is restricted and asking for a video verification. That's just an inconvenience from my point of view, right? When you had the solution to solve it within 7 days, you did not, right?

Now I don't think I can accept that account, because if you clearly know how a BM works, once it's restricted, you cannot run ads from there. Yes, I agree you did provide a replacement to me, but the account is clearly restricted. I have shared the screenshot with you. I'm going to share it again here.