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Working in IM and Introspection

Discussion in 'Black Hat SEO' started by Getwhatchuwant, Jul 11, 2013.

  1. Getwhatchuwant

    Getwhatchuwant Jr. VIP Jr. VIP Premium Member

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    I often ramble without collecting my thoughts, this is another one of those posts from me! :)

    Today and really everyday I see people complaining about this, that or the other. In this case I have been seeing a lot of people complaining about sites like Fiverr and of course Paypal, that they are losing sales because those businesses only side with the buyer and not the seller.

    This post is designed to make you look in the mirror and understand that there ARE costs of doing business, in IM you minimize those costs of course so refunds are one of your biggest costs.

    Let me break some bad news to you, the world is full of scumbags. I would wager that there are even MORE scumbags doing IM due to the low barrier to entry and the way they can come across as "experts" to unsuspecting people.

    Once that is established you should understand the even a brick and mortar business has to give refunds or get scammed. I have worked in IM, as a restaurant GM and as a District Manager in Gold Buying and as a Retail manager among other things.

    I have had scammers try to sell us FAKE gold, I have had scammers take a bug out of their pocket and put it in their dinner plate after they finished eating! These are things that you should factor in to your cost of doing business. Even with these scammers they are not significant enough to shut down a business that offers good value and quality.

    But YES there are scumbags that will do anything to get something for free BUT PART II of this post is that you have to do what many people do not want to do. Look at your business or service and be a very tough critic of what you are offering.

    • Is what you are offering exactly what you are saying you are offering?
    • Are you telling people they will get a product or result that they do not get typically?
    • Are you delivering your product on time?
    • Is your sales copy misleading in any way?

    Let me tell you something about ordinary people, MOST people want value and do not mind paying for something they find valuable. On the other hand most people will want their money back even if the cheapest thing is not what they wanted.

    For example if you buy a 50 cent soft drink but the drink is flat and not refreshing chances are you will want something different, the cost didn't matter to you. On the other hand some people buy $1000 suits because they like the prestige and quality of the outfit.

    The key is to offer value for the service you are providing and don't promise what you cannot deliver.

    I have purchased from Fiverr and truthfully most gigs are really Junk, while I personally have never asked for a refund I CAN see why some people do. On the other side of that is that I HAVE found gigs that were worth the money (and more) and you know what? I would never dream of asking for a refund!!!

    Why You ask? Well I would want to order from then again. If I find a writer that puts together unique readable articles with some decent quality, why would I stiff them when I typically would have to pay more for the same thing here or somewhere else?

    If I find a good guest blog to post on, why would I stiff them when I might have another site to put on that site?

    These types of Gigs can make you more that you paid for them, so why would you ask for a refund? Wouldn't you want to go back to that gig?

    The thing is THIS is the hardest part to accept, the part that you may have some responsibility for the refunds and charge-backs. It is SO much easier to blame scammers or others for your issues than to take personal responsibility and admit that you are either selling junk or over promising and under-delivering.

    I am not talking about the guy offering services where they have very few charge backs or refunds, I am talking about those that get so many they are thinking about quitting their careers. All businesses have some refunds ALL of them... if your refunds are so great that it is breaking your bank account, your will and your spirit perhaps its is time to totally look into your business and be truly honest with yourself because chances are in 75% of these situations its not them, its you..........
     
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  2. ButcherPete

    ButcherPete Regular Member

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    Good message... I think it might be generational. A lot of young people today have the attitude that every problem is someone else's fault and they are perpetual victims. Not that I'm trying to disparage an entire age group; after all, I am part of that same age group. Just saying that a lot of people today grow up with an entitlement mentality.

    They're almost as bad as the "I quit" threads...

    Waaaah, I made a crappy spammy Wordpress site with content directly copied from somewhere else and put Clickbank banners all over it, I made zero sales and then Wordpress deleted my site!! IM is too hard for me!
     
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  3. Getwhatchuwant

    Getwhatchuwant Jr. VIP Jr. VIP Premium Member

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    Maybe Im lucky, maybe I just do a good job but I had a BST here for a short time, NO refunds and in fact I closed it down because one customer wanted to use me EXCLUSIVELY so he could re-sell the service.

    I had a fiverr account with 4 or 5 gigs NEVER had to give a refund.. I didn't stay long because I find ways to make better money with my time but I did make around $500 there before I left.

    But I come from a world where you make the customer happy and you offer the best quality you can possibly offer for the price, I would rather UNDER promise and OVER deliver than the opposite.

    But then I am an older dude, so there is that.
     
  4. mwgllc

    mwgllc Registered Member

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    QFT

    While I am also part of that age group, I see it every single day with most of my friends. All I have to do is look at my Facebook news feed. It's full of people complaining about how their problems are not their fault. It is most definitely a generational thing.
     
  5. Getwhatchuwant

    Getwhatchuwant Jr. VIP Jr. VIP Premium Member

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    It is easy to get caught up in "things happening to you" as opposed to "making things happen for you" but once you setup the proper mental state you (amazingly) find out good things typically start happening for you. I am glad to see you are not one of those that just blames others for your own failures/struggles/setbacks..
     
  6. Danny1111

    Danny1111 Elite Member

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    I'm one who follows your line of thinking as well.

    You can't buy a $1000 Suit for $5 - the quality of the $5 Suit will match its price .. so Fiverr should not be the Sole Basis of any Seo Campaign.

    People don't seem to realize that IM is a business -- you have to work at it - cultivate it -- and keep your customers happy for long term relationships or to manage the chargebacks.

    Sure your going to get screwed every so often but you learn for the next time.

    Responsibility and Delivering What You Promise Are So Important - I Hope More People Understand This .... All The Best.
     
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