Discussion in 'Hosting' started by iwinx, Apr 8, 2019.
are your Offshore linux KVM? Also, any chance centos 8 can be installed?
need DMCA ignore 8$/month hosting with following requirements
Apache / NGINX Server, Range Request Header Support, MySQL 5.6+, PHP 5.6+, ionCube PHP Loader 5.0+
I already got 2 of your windows rdp vps. now need website hosting. please lemme know. thanks.
Unfortunately, currently we are out of stock for the offshore VPS.
ok please inform when they are back. good service till now, want to buy more from you.
Any discount for BFCM? and cPanel included?
Do you offer win 7, 8, 10 OS for your USA VPS or Germany dedicated servers?
As our pricing is already low, we are unable offer discounts.
We can install Windows 10 or 8 on USA VPS.
WARNING: Do not buy this service until you read this review....
So I have been using this hosting service for a while and everything has been ok..... nothing spectacular, but no big problems right? I mean the servers work ok but sometimes they are offline (even the support ticket system has been off from time to time), nevertheless we are all here trying to get the best deals here and we are trying to make a living on line.... so I understand that some times you have some server issues, and it has happened a few times.... but it was ok .....
This month I get the regular invoice for the service I got from them, I paid it.... suddenly I see that it was charged twice in my paypal acount... again this is not a big deal ... we all have problems some times with the configurations in paypal or with the billing, the papers, whatever.... so I wrote them in their support system and I ask them to refund me the money please because I was charged twice for it.... I was honestly expecting a "Yeah, sure not a problem"...... but to my surprise I got an answer saying that they were going to charge me 10% to refund me my money for "administrative fees"...... ok, ok we all have bad days right??, we all make mistakes so I write them back telling them to avoid being so cheap and tell them to apply that amount to my next invoice that there was no need to start penny pinching specially when we have a good business relationship and that we want to keep working for a long time right? that is what we want all no?...... well they wrote back saying that my request was NOT possible because paypal charge them that fee so they were going to charge me the 3 usd "admin fee"..... WHAT??? ARE WE FIGHTING FOR 3 USD becuase you do not want to make me a credit so I can keep using your services for months and years to come??
Sorry guys but this is not about the money to me ($3 usd) it is simply a matter of principle, you have a client that is searching to pay you in advance one month in order to keep going your already good relationship so why do you keep insisting in charging such a small fee when all the people around will be losing?....... now everything seems different to me in their service.... what do I mean by that? instead of them having some "regular issues with their servers" it seems to me that they are sloppy and that is why their servers are down some times, now all the "little annoyances" I had with them seem like real problems caused by the lack of the long term vision.........
Sorry guys I was just really, really disappointing because I have not gotten even an answer from the support, nor the refund (EVEN I told them to charge me the $3 admin fee) nor the credit for the next month nor anything.......
Thank you for your feedback
Every company has their own policy as we do. We do charge 10% Admin fee for every refund its not just for you only. I will be refunding your additional payments deducting 10% admin fee.
I am not questioning the policies of your company, because you are right each company can decide their own policies, what I am really questioning is the lack of vision this policies are reflecting and I am pointing out that maybe many other "regular issues" are created by these policies.
In the case I explained before I was charged twice, and once you told me you were going to charge me 10% admin fee I offered you to keep the money and to credit the next month hosting cost, (this would have meant you would have kept the $60 usd and you simply had to deliver a paid invoice in december), but you did not accept it, instead of that you did not get $30 (nor do I), I just got $27 and a bad experience.
So all your policies created was a destruction of wealth instead of a good relationship between us and increase in your cashflow, but you are right each one of us decided how to go around in this world.
any coupon available?
As our prices are already low we are not able to offer further discount, sorry
New New York and Los Angeles nodes added.
Mate i bought a private vps and i see that we are more ppl on the vps, what's that? :V
Can you please PM me your VPS IP so that I can have a look.
I purchased the $10 medium box windows VPS. The VPS ran fine and didn't run into any problems, overall had a positive experience.
Thank you for your feedback, please let me know if you need any further assistance.
@iwinx Hey, why my server has been suspended without any explanation?
You guys should inform your client before suspending a VPS.
Ticket ID: GNB287
Please fix my server asap.
I have replied your ticket.
Separate names with a comma.