Will never be able to login to my own IG account anymore

adultj

Regular Member
Joined
Sep 23, 2014
Messages
296
Reaction score
62
I lost access to one of my big IG account:

- IG account bought
- Changed e-mail address
- Set mobile number
- Activated MFA authentication
- Did not copy backup codes for MFA
- Changed phones
- I have access to current e-mail
- I have access to my registered phone number
- Can't login anymore because MFA is not configured on new phone

Can't login to account:
- I can reset pwd
- When I login with new pwd it asks for MFA authentication
- Can't configure new MFA because it must be done from within my account.

So I'm stuck in a loop - I can't configure MFA because I need to login, I can't login because it requires MFA.

Support asks for original email address, original android version where the account was created and other stupid information.
How are you able to remember this from 8 or 9 years ago?

I'm really pissed off... I have access to my email, to my phone and this stupid app tells me it's not enough.

Does anyone have any idea?

Thanks.
 
Looks like it's gone. You can try raising a request with Instagram every day. Sometimes spamming them works and they'll resolve your issue.
 
If it is something like Authy they will get you access, it just takes a few weeks. Do you not have access to your old phone?
 
Back
Top