I lost access to one of my big IG account:
- IG account bought
- Changed e-mail address
- Set mobile number
- Activated MFA authentication
- Did not copy backup codes for MFA
- Changed phones
- I have access to current e-mail
- I have access to my registered phone number
- Can't login anymore because MFA is not configured on new phone
Can't login to account:
- I can reset pwd
- When I login with new pwd it asks for MFA authentication
- Can't configure new MFA because it must be done from within my account.
So I'm stuck in a loop - I can't configure MFA because I need to login, I can't login because it requires MFA.
Support asks for original email address, original android version where the account was created and other stupid information.
How are you able to remember this from 8 or 9 years ago?
I'm really pissed off... I have access to my email, to my phone and this stupid app tells me it's not enough.
Does anyone have any idea?
Thanks.
- IG account bought
- Changed e-mail address
- Set mobile number
- Activated MFA authentication
- Did not copy backup codes for MFA
- Changed phones
- I have access to current e-mail
- I have access to my registered phone number
- Can't login anymore because MFA is not configured on new phone
Can't login to account:
- I can reset pwd
- When I login with new pwd it asks for MFA authentication
- Can't configure new MFA because it must be done from within my account.
So I'm stuck in a loop - I can't configure MFA because I need to login, I can't login because it requires MFA.
Support asks for original email address, original android version where the account was created and other stupid information.
How are you able to remember this from 8 or 9 years ago?
I'm really pissed off... I have access to my email, to my phone and this stupid app tells me it's not enough.
Does anyone have any idea?
Thanks.