Why do people use support tickets instead of email?

Discussion in 'BlackHat Lounge' started by bigballin6161, Nov 16, 2011.

  1. bigballin6161

    bigballin6161 Senior Member

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    I noticed alot of people who have products/programs that use a support ticket system. Why don't they just have just have a separte email just for this?
     
  2. wannabie

    wannabie Elite Member

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    Easier to track, better control

    Businesses run on ticket systems much better than emails