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Why are actual retailers allowed to sell on ebay?

Discussion in 'Ebay' started by oatmeal, Nov 14, 2017 at 6:46 AM.

  1. oatmeal

    oatmeal Regular Member

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    Got a great question for you. I think I got ebay on this.
    So ebay has this awful policy where they state you are not allowed to attempt to make off-site sales.
    In other words, if you makes sales on ebay, you can't contact those buyers and tell them you got your
    own online store where they can just purchase DIRECTLY from you next time thereby saving money
    for the buyer and the seller on ebay fees. Even if you HINT at attempting to doing it, you can get restricted and even banned forever.

    Sooooooooooo....how the hell are actual retailers then allowed to sell on ebay?? They list all their products up on ebay for sale and make lots of sales on ebay, but at the same time, they have their own actual online stores/websites. It's pretty obvious that most buyers from ebay who didn't know about that seller's company could easily later on just buy directly from the seller's own webstore.

    The sellers could easily scrape up all the contact emails from their buyers and simply tell them next time you want to order from us, try ordering directly from our website. They may not actually write that in a message but even just advertising their own name/company as their ebay name says that indirectly.

    I don't understand how ebay allows this when they are so clearly anal on making sure we do not make any sales off ebay. If I was one of those actual retailers who decided to also sell on ebay, that would be an incredible advertising tool. You would be able to cast a wider net and catch more consumers to your brand and webstore thanks to ebay. Even if they don't blatantly type it in a message within ebay's messaging system, they could easily just contact the buyers directly from their personal emails and collect so many more customers thanks to ebay!

    The only reason I can think of why ebay would allow such an obvious and blatant move (of selling both online ebay and redirecting traffic to their own store off ebay) is that these retailers/giants pay a ton of money to ebay, so ebay goes easy on them and sort of looks the other way. This would just prove more and more that ebay really are like online crooks who get away with it but legally. They make up policies to screw anyone they want but at the same time, give others a pass because they are getting paid more money. A policy should be a policy, otherwise, don't make fake policies that only apply to some and not for others.
     
  2. blogzandstuff

    blogzandstuff Elite Member

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    How I did it was to include a flyer in the parcel promoting my off eBay store
     
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  3. rgarg333

    rgarg333 Newbie

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    eBay doesnt really care about this
     
  4. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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  5. Drav

    Drav Newbie

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    Have website prices slightly lower than eBay. Have a link to your website in the email footer.
     
  6. toml3030

    toml3030 Elite Member

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    I think you're just misunderstanding what eBay is trying to do. eBay does exactly the same thing a retail jewelry store does, which is not to let you take pictures of merchandise at the store so you can buy the similar piece of jewelry online. eBay doesn't care if you have an off site business selling the same thing, AS LONG AS TRAFFIC BROUGHT TO BY BY EBAY STAYS ON EBAY. What they don't want is using eBay platform to drive sales in some other sales channel.
     
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  7. Drav

    Drav Newbie

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    We were selling high value items average £500 you would rather them buy from your website and save £50 in fees.... We had links in email footer links in the listings on the images and a link to website from the shop.
     
  8. toml3030

    toml3030 Elite Member

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    Both of that will get you banned now.
     
  9. Drav

    Drav Newbie

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    Took em 10 years to catch up:)
     
  10. toml3030

    toml3030 Elite Member

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    They've implemented bots to look for this sort of stuff in the last few months and it's creating havoc for sellers right now.
     
  11. Drav

    Drav Newbie

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    I'm glad I'm off eBay now. All that seller performance b/s stuff no need for it.
     
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  12. toml3030

    toml3030 Elite Member

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    It got like 10x better for sellers who are already established legit businesses on eBay IMO. Let's face it. Before seller performance metrics there were a LOT of bottom feeder sellers and out right criminal sellers on eBay. And 21 day paypal hold on new accounts has reduced a lot of problems for buyers and I would love it if they made it into a permanent thing for high risk categories.
     
  13. Jklmno

    Jklmno Junior Member

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    That is also one of many reason why they are lost against Alibaba in China
     
  14. toml3030

    toml3030 Elite Member

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    Well, that and the Chinese government screwing them.
     
  15. Jklmno

    Jklmno Junior Member

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    Can you show me the source where they say chinese govt screw ebay?
     
  16. toml3030

    toml3030 Elite Member

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    It's not eBay specifically. Chinese government generally does not allow foreigners to come in and make money off Chinese consumers long term, except for certain high visibility companies so they have plausible deniability when people accuse them of unfairly favoring domestic companies. They do really subtle things to chase you out when they don't need you anymore. For example, China invited in Visa to set up a modern credit payment processing system in the 90's. Of course Visa jumped at the chance, I mean who doesn't want to access Chinese consumers? Once Visa showed Chinese everything, Chinese set up UnionPay as a direct Visa competitor, hired away all the Visa employees and turned it into basically a monopoly.
     
  17. Jklmno

    Jklmno Junior Member

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    I cannot find any news about that in Google
     
  18. oatmeal

    oatmeal Regular Member

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    I'm still confused! Thanks for the replies though. So I heard some of you say that you could put links in the email footer or links in the store or images but now that will get you banned by ebay.

    I hear ya, when you say that ebay does not want you to use ebay traffic to turn it into off-ebay sales. But how is that possible? Ebayers won't know about your offline store until they find you first in ebay. After they become your customer, they may now decide to just shop at your off-ebay store. Isn't that considered funneling ebay traffic to your off-ebay store for off-ebay sales?

    This whole thing is confusing. I don't see how you can separate the two. It seems that you just have to be very discrete on how you advertise to your ebay customer how to get them to go to your store and purchase items there in the future.

    I'm getting very interested in wanting to set up my own store soon and test it out! I'd love to see if I can get a decent amount of sales going outside of ebay. What sites would you recommend to host a retail store? Shopify? Wix? I really don't know much more. Do I need to buy a template/website design that can set up all my items for sale and purchasing process? I would imagine some hosts already provide a fully working template/framework where I just drop in my own titles, pictures, prices, and pretty much have it all automated and ready to go (of course with a fee).
     
  19. toml3030

    toml3030 Elite Member

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    99% of customers on eBay are not repeat customers from the same seller and have no loyalty to come back to your offline store.

    You seem to be under the impression that eBay has to make it easier for you to make money. Guess what, they're not and they don't owe you anything.


    I tried this way back when it was much easier to do. Guess what? I spent like $4K and the effort was totally wasted. I would have made a lot more money if I spent that time and effort into selling more at eBay and Amazon. After spending a lot of time and effort and getting zero traffic, you'll understand why people are telling you to just live with the eBay rules instead of getting some justice boner by being free of eBay.
     
  20. oatmeal

    oatmeal Regular Member

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    I disagree Tom.
    In fact, a good 10% of my sales ARE FROM RETURNING customers. Many customers come back to me wanting to order the same items or something else because they were satisfied with my service. They even ask me if I have other items they are looking for. I've made a lot of sales OFF EBAY by telling them I'll just send them an invoice directly to their paypal and get paid directly from them. The problem is that we are not allowed to hint at any possibility that we are attempting to make a sale off ebay.
    That's why it doesn't make sense that retailers are allowed to sell on ebay since their very existence suggests to ebay customers to go and by direct from them. I won't say the exact names of the businesses on ebay but there a lot out there whose ebay name is EXACTLY the name of their actual brand (retail brand).

    No matter what complaints I have about ebay, I'll still use them obviously but that doesn' t mean I can't criticize their practices.
    My point is that it seems completely hypocritical of them to be so strict on small-time sellers who need to ask customers for some shipping information (ie address, phone, and for customs clearance things like passport info or residential # or tax # and emails...all of these things are illegal according to ebay to ask customers for which makes no sense).

    Also, Tom, I think when you tried to make your own online store and blew away 4k with nothing to show for is a more an issue about your methods which obviously weren't effective. It doesn't mean that nobody is able to open their own online store and make some reasonable sales just because you failed to do it. Many people have successful stores online. I have a particular plan on what I want to do with a store and I'm sure it's nothing similar to what you tried. For starters, I know that I won't need to spend 4K to do this venture. I have a very specific target and niche.