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When are you unavailable?

Discussion in 'BlackHat Lounge' started by Conor, Jan 25, 2014.

  1. Conor

    Conor Jr. VIP Jr. VIP

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    So, I'm just hoping to gather a fun bit of statistics here, and see what you guys think.

    I spend a LOT of my time sending and recieving emails these days, communicating with potential clients, answering questions, etc. A lot of these clients respond immediately, or within the normal working hours. They are all local clients.

    But then, there's always the odd few that consistently send emails on the weekend, or at night, and then expect a reply at the same time.

    So here's my question: What would you guys do? Is there a client so important, you'll give up your free time for them? Do you have a cutoff point?

    Personally, I have responded and worked hard all weekend and all night, more than once. I see it as a bad habit, as the client should be able to understand I need sleep. If they don't, they aren't worth working for. IMO.
     
  2. Untouchable

    Untouchable Supreme Member

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    If you reply to early you will be taken advantage of. They will know that you value them too much and will expect too much.
    I usually wait until the next business day to reply when I recieve emails off hours. Unless its a joint venture where I am working with a partner I usually dont reply to emails off hours.

    Make the client feel like they need you not the other way around or else you will have a hard time.
     
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  3. laowai

    laowai Power Member

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    Are you sure that they always expect a reply at the same time and you are just not feeling that you should reply?
    I tend to work and send emails during weekends and at night but never expect to get reply at the same time.
     
  4. Conor

    Conor Jr. VIP Jr. VIP

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    That's exactly my thinking. I told a client yesterday (politely of course), that I don't check my mails at night and he will have to wait til morning in future.

    I know this particular client was expecting a fast reply, because he asked me first thing the next morning if I received his email...
     
  5. Veyron

    Veyron BANNED BANNED

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    This is one of the problems that I run into quite a bit, especially considering that I have a lot of overseas clients and I'm based in the US. For example, some of my clients start their day at 3-4 AM my time, thus, requiring me to be up at that time as they're important clients of mine and they want me to be available, it's part of IM and is what happens when you have clients that depend on you. I'll usually run myself working until I just can't stay awake anymore but when you're in IM and you're working for yourself, you need to do what you need to do. Also, if you have a big client, then yes, if required you should take the time for them out of your free time if it's necessary, they're paying good money so make sure you're there for them. IM is a global 24 hour per day business so it's best to hire some VA's if the work load is too much, especially when you have clients in other parts of the world.
     
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