Let's be realistic, but what kind of software would make your IM life easier? Maybe its even an improvement on existing software? I'm doing a little research as to what you lovely people at BHW would want, with the intent of offering it in the near future. I've been a BHWer for less than a week, but the urge to give back is overwhelming, thank you guys so much for your information and help! Let's hear your ideas and requests!