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What is the best way to ensure website emails get delivered?

Discussion in 'BlackHat Lounge' started by davids355, Jan 17, 2017.

  1. davids355

    davids355 Jr. VIP Jr. VIP

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    I have set up a site that includes front-end registration and all new users get an email where they must confirm their registration on the site.

    I am having an issue, particularly with hotmail and aol accounts, where the emails are not getting delivered. I know that hotmail emails are going into the junk folder and I assume the same is happening with aol. the problem is I think lots of people use outlook and POP, so they dont see the emails that are in hotmails junk folder.

    Anyway, to avoid this problem I have tried using sendgrid API and I have also tried using authsmtp.com as an SMTP server. Neither of these options have solved the problem - I also set up SPF records and everything else that was required when using authsmtp.com but it has not solved the problem still.

    I dont mind if the emails have to come from another domain or how its done, I just want to ensure that the emails always arrive to the users inbox.

    Anyone know the best way of doing this?
     
  2. Conor

    Conor Jr. VIP Jr. VIP

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    Are you using shared hosting by any chance?
     
  3. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    This is a common issue with Outlook/Hotmail.

    I'm not sure about how to solve this directly (if you can at all), but there's an indirect solution. You can ask your visitors to register with Gmail, Yahoo (or any other email service, what you can inbox with 100% certainty) and don't use Outlook or AOL, because if they do, they won't get the confirmation emails. Quite a few sites do this, even big ones.
     
  4. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

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    Few website mention on their sites not to use hotmail for registration, Now i come know whats the reason. :) May get dedicate ips ? Or just post a notification on your registration page.
     
  5. davids355

    davids355 Jr. VIP Jr. VIP

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    No, its a VPS and dedicated IP.

    Hmm, yea thats a workaround I suppose.

    Good point.

    Surprised there isn't a solution - like even if I had to send the email from a third party service or something and it didnt come from mywebsite.com it would be OK. I really thought authsmtp.com would work as well...
     
  6. mirrorer

    mirrorer Jr. VIP Jr. VIP

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    1st make sure you've got a high score here https://www.mail-tester.com , 10/10 is the ideal one.

    2nd, try mailchimp,they are a little bit more expensive but their deliverability is the best.

    3rd,in order to deliver to Microsoft users,you need to be ion their white-list.To do that with your own ip it takes so much time & technical knowledge. Better try an ESP such as the above.

    Last one,don't ever try anyone providing mailing service on this forum or through pm.You will lose time & money.

    GL
     
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  7. tb303

    tb303 Power Member

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  8. davids355

    davids355 Jr. VIP Jr. VIP

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    Thanks gonna try that link in the morning.
     
  9. thebigweb

    thebigweb Regular Member

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    Have you setup RDNS OP? Some email servers reject mail without RDNS.
     
  10. JustUs

    JustUs Power Member

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    As a user of Outlook and POP email, I can tell you that from the client you can most certainly see the junk mail folder.

    [​IMG]

    However, I use a whitelist. You are black listed unless I white list you. I don't know you, I don't want you emailing me. But then again, if you are going to force me to give you an email address to view content, then I will either find the content elsewhere, or I will give you an email like [email protected]. Though it is in vogue, I find it despicable to demand, or even ask for an email absent some reason like joining a forum.
     
  11. davids355

    davids355 Jr. VIP Jr. VIP

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    I am getting 10/10 now (That took a while). But still when I send a test email to my hotmail address it still goes into the spam folder. GRRRR! Oh well, I guess its the best its gonna get. Thanks for pointing out that site though, its a great tool.

    Yes RDNS is configured.
     
  12. CenTex Hosting

    CenTex Hosting Jr. VIP Jr. VIP

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    did you double check to make sure your IP is not blacklisted. If not you could look at using something like mail channels to help with emails.
     
  13. davids355

    davids355 Jr. VIP Jr. VIP

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    Just checked using MX toolbox and it is not on any blacklists.

    Hmm, that service looks very good. Its a little out of my budget at the moment - i think the beginner plan is $49/month. but Its something to think about.
     
  14. mirrorer

    mirrorer Jr. VIP Jr. VIP

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    In my opinion ,you won't get results with your own ip & doing it yourself.Trust me I've spent good amount of time & money trying it.

    If you still want to try,check this ip warm up table https://sendgrid.com/docs/API_Reference/Web_API_v3/IP_Management/ip_warmup_schedule.html

    Remember that you need to keep it consistent and not 10000emails now and then nothing for days.

    Last thing,major ISP's keep your ip reputation for 30 days on average,so you will need to send all the time t if you want to keep your ip reputation. Emails that your users want,else you will get bad reputation & flagged for spam
     
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  15. davids355

    davids355 Jr. VIP Jr. VIP

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    What's the alternative? I know you suggested mailchimp. But I have used them for newsletter mailings and also found their deliver ability is not as good as they describe - quite a percentage still go into spam folders.
     
  16. mirrorer

    mirrorer Jr. VIP Jr. VIP

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    Now that I think it again.

    Send grid is very good too and cheaper.

    You can rent dedicated ip as well for 30 bucks or so per month.
     
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  17. davids355

    davids355 Jr. VIP Jr. VIP

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    I tried sendgrid api and it was same, into hotmail junk,maybe I need the dedicated ip as well. But then it would need warmed up still?
     
  18. mirrorer

    mirrorer Jr. VIP Jr. VIP

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    Yes
     
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  19. davids355

    davids355 Jr. VIP Jr. VIP

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    And / I get added to hotmail and aol feedback loop? I think I have gone that route in the past. I remember it was hard work but can't remember if it solved the problem.
     
  20. HostStage

    HostStage Jr. VIP Jr. VIP

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    Hey David,

    I believe I know what type of offer you have hosting wise :).

    rDNS is a first !

    Then ensure DKIM, SPF is ticked in the domain's cPanel. It should be since you have 10/10 at the mail tester.

    Then, if it is coming from gmail or hotmail or yahoo (worse one), it may indeed happen at times and your mailing needs to warm up first.

    Shoot me the IP on skype so I can take a look at it.
     
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