1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

What if the customer refund after I send him an product (Dropshipping)

Discussion in 'Making Money' started by Nikola Gligorijevic, Dec 28, 2016.

Tags:
  1. Nikola Gligorijevic

    Nikola Gligorijevic Regular Member

    Joined:
    Oct 9, 2016
    Messages:
    390
    Likes Received:
    37
    Gender:
    Male
    Occupation:
    Web development & Internet Marketing
    What if someone buy product from my dropshipping store and I buy and send item from Ali and they refund? I am new to dropshipping and I am trying to figure my way in order to get some profit. :)
     
  2. Hawkster

    Hawkster Jr. VIP Jr. VIP

    Joined:
    Jun 22, 2013
    Messages:
    3,424
    Likes Received:
    3,615
    Gender:
    Male
    Occupation:
    Listen to everyone - Follow no-one
    Location:
    UK
    Home Page:
    Give them refund and let them keep the product. Easier that way.

    Assuming the products you dropship are low value.
     
    • Thanks Thanks x 2
  3. McHenzy

    McHenzy Regular Member

    Joined:
    Aug 13, 2016
    Messages:
    220
    Likes Received:
    38
    Gender:
    Male
    Occupation:
    Self Employed
    Location:
    Nigeria
    I only refund when am sure you have shipped back my item. It should be written clearly in your Refund and Return Policy.
     
  4. dosk

    dosk Junior Member

    Joined:
    Nov 29, 2016
    Messages:
    190
    Likes Received:
    65
    Gender:
    Male
    Assuming this refund rate is low, and your profit margins are high, it shouldn't hurt to give the refund and let them keep the product.
     
    • Thanks Thanks x 1
  5. CeaseFireBlack

    CeaseFireBlack Regular Member

    Joined:
    Jun 10, 2015
    Messages:
    421
    Likes Received:
    151
    still none has answered his question
     
  6. Lanx

    Lanx Regular Member

    Joined:
    Jan 15, 2008
    Messages:
    350
    Likes Received:
    102
    everyone, literally, gave an answer
     
    • Thanks Thanks x 2
  7. CeaseFireBlack

    CeaseFireBlack Regular Member

    Joined:
    Jun 10, 2015
    Messages:
    421
    Likes Received:
    151
    if you consider this as an answer
    then lol, would be fun being able to order items and keep abusing the refund system, that's what OP wants an answer for, not to fucking forget about it and move on, even tho seems like funny answer, refund buyer, pay from your pocket and let him keep the product, if OP follows this he will be millionaire in no time.
     
    • Thanks Thanks x 1
  8. Motherdex

    Motherdex Regular Member

    Joined:
    Dec 31, 2015
    Messages:
    333
    Likes Received:
    87
    Gender:
    Female
    As others said for low value items you should just eat it and give them back their money.. it just isn't worth the aggravation + shipping costs. If the item in higher value then be sure to put that in the terms and conditions and document the return process for the customer to get refunded
     
  9. Nikola Gligorijevic

    Nikola Gligorijevic Regular Member

    Joined:
    Oct 9, 2016
    Messages:
    390
    Likes Received:
    37
    Gender:
    Male
    Occupation:
    Web development & Internet Marketing
    Thank you guys for answers.
     
  10. Motherdex

    Motherdex Regular Member

    Joined:
    Dec 31, 2015
    Messages:
    333
    Likes Received:
    87
    Gender:
    Female
    That is the answer though.. the average consumer won't go through the aggravation for an item of low value. To administrate a return process if you are making 50% + margins per item just doesn't make sense.. you would be better off continuing to build your business.

    The alternative is to be sure to document a return process that requires a tracking number for returns plus the returns need to be accepted etc... that could deter many people from even bothering again if the item is low value.
     
  11. Hawkster

    Hawkster Jr. VIP Jr. VIP

    Joined:
    Jun 22, 2013
    Messages:
    3,424
    Likes Received:
    3,615
    Gender:
    Male
    Occupation:
    Listen to everyone - Follow no-one
    Location:
    UK
    Home Page:

    So go ahead and give him the answer he desires
     
  12. dosk

    dosk Junior Member

    Joined:
    Nov 29, 2016
    Messages:
    190
    Likes Received:
    65
    Gender:
    Male
    literally every single post before yours gave an answer..
     
  13. johnny1221

    johnny1221 Regular Member

    Joined:
    Jan 26, 2015
    Messages:
    255
    Likes Received:
    47
    Make an account on reship, have your customers send it to them if they need a refund and have them ship it to you once you accumulate a few returns