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what do you tell clients that keep bugging you about not ranking?

Discussion in 'Black Hat SEO' started by nonai, Feb 12, 2014.

  1. nonai

    nonai Power Member

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    what do you tell clients that keep texting or calling you and saying things like "we are still not number one for xxx keyword....we are losing money every day...blah blah blah" ?
     
  2. SkyrocketSEO

    SkyrocketSEO Jr. VIP Jr. VIP Premium Member

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    If you promise No.1 spot they should bug you.
    One of the first things I say to potential clients is that we do not promise ANY specific rankings.
     
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  3. mickyfu

    mickyfu Jr. VIP Jr. VIP Premium Member

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    That you are not really an SEO expert.
     
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  4. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    They need to understand what the expectations are. If you tell them something you should deliver. If you tell them it will take 6 months, then tell them to be patient and wait 6 months.
     
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  5. zee007

    zee007 Senior Member

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    Stay clear of making promises based on rankings. SEO is not about rankings alone, its about sending traffic to a website. Rankings is just one way to send traffic, along with referral traffic from other sources such as social media, link building etc. Your end goal should never be about rankings. It should be about sending more traffic to a website. Rankings is just one metric of measuring SEO success.
     
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  6. sexwork101

    sexwork101 Registered Member

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    what kind of time frame did you give them for ranking? I give all my clients a 6 month-1 year time frame.
     
  7. Nuker

    Nuker Regular Member

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    i don't understand how someone can sell seo services and get paid each month without promising ranking !!
    you just have to know what you can do and promise what you can achieve
     
  8. SpiderBlast

    SpiderBlast BANNED BANNED

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    I think you're confusing SEO with SEM & SMM.

    The first 2 words of SE-O are Search Engine. That means search engines like Google, Yahoo and Bing. As far as I know that does not mean social media. And for as long as I've been doing SEO the goal has ALWAYS BEEN RANKINGS.

    TBPO, I'm not sure what world you come from. When a client pays for SEO they sure as f##k expect an improvement in rankings.

    All this other crap you mentioned is just excuses for when you can't get #1 rankings. Like "yada yada don't worry about the #1 position I promised you months ago cause now I'm changing the definition of what SEO really means".

    To the OP, I think you suck at your job. Its people like you who leave a bad taste in business owners mouth so when they drop you its going to be that much harder for the next guy to sell them SEO. I've worked with a lot of business owners and its so sad to see how many times they've been ripped off by unscrupulous marketers who don't give a shit about anything but making themselves money.

    And this is precisely the reason why I don't sell SEO. I do lead generation. And I only get paid commissions on jobs my clients sell. Most of those leads come from #1 rankings. So I am FORCED to create results for my clients. If I don't produce results I don't get paid. What you need to do is hold yourself responsible. Because another year from now you're not going to have any clients left to put up with your shit.

    What I suggest you do is 1 of 2 things:

    1) If you're doing SEO on your own, stop right this minute. You obviously don't know what you're doing and you're just wasting peoples money and time.

    2) Search for a service you can resell. If you're already reselling a service, then the service sucks, so find a better one. I personally would NOT use any services on BHW for reselling. Because 90% of sellers on here don't give a shit about long term rankings. There are several services on WF that produce outstanding, long term results. A couple services specifically that are guaranteed to produce long term rankings. The 1 guy I send my sites to he's gotten every single site #1 in Google. And #1 rankings are the shit. The only time I ever use social media is to rank those platforms #1 along with a site. So search for a high quality service you can resell. You can generally tell a service is high quality when every single client is posting dozens of screenshots of #1 rankings. A lot of people like to believe these types of services don't exist... but they DO. There ARE people out there who can get you #1 for any keyword they accept. They will only accept keywords they know they can rank #1. If you send them a term like "payday loans" they will reject that shit. A good SEO knows exactly how powerful his links are and what types of keywords he can rank #1. He can rank competitive keywords but at the same time he will avoid super competitive keywords. Because he genuinely WANTS to satisfy all his customers. And its much easier to target low to moderately high competition keywords and get results for 98% of his clients rather than accept any keyword and have half his clients mad as hell. A good SEO will get you #1 everytime. If he can not, he will not accept your keywords.

    A bad SEO will tell you shit like:

    SEO is unpredictable.
    Rankings are unpredictable.
    Google updates are volatile and can fuck your shit up all in 1 day.
    Don't rely purely on SEO even though thats all I sell.
    I accept all keywords cause I don't screen my clients for shit and don't care how many unhappy customers I have.
    They make excuses excuses excuses about everything and anything possible.
    They never accept responsibility for the fact that the only real problem is them (if you're not getting #1 rankings).

    So poney up and make a change. If its you doing the SEO, its time for YOU TO STOP. Its time to find someone who CAN produce results. And if you're already reselling, then drop the service you're currently selling. Because its clear as day that they have no idea wtf they're doing.

    Its really that simple. If you're not going to change your modus operandi then your clients have the right to be mad as hell.

    -SB
     
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  9. Gyuman82

    Gyuman82 Jr. VIP Jr. VIP Premium Member

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    [​IMG]
     
  10. tony_d

    tony_d Elite Member

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    You need to set the clients expectations correctly from the outset... if you've done so, they won't bug you about anything :)
     
  11. zakotica

    zakotica Registered Member

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    Very nice post SpiderBlast. I learned a lot from reading your post and rereading it again especially the criteria to judge whether a seller is a good long-term SEO or not. If you would be kind, can you please reply or PM me a service that you would mentioned on WF or anyone here that does similar service? - I'm looking for a supplier that does long term ranking even if it is a bit slow compared to other churn and burn type. My set of keywords are medium to medium-low competitive and I'm not looking for an immediate #1 ranking.

    I'm still relatively new to the scene but have spent 8 hours a day for the past 2 months reading everything I could get a hand off on this forum. Personally, I've not been reading anything on WF though, since I've heard a lot of negative words about it here.

    I plan to resell them to some clients, I've been talking to a few sellers here on BHW. They look solid though - not accepting super-ultra competitive keywords.
    Just looking for a long term supplier here :X
     
  12. thinktank1

    thinktank1 Regular Member

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    if you do not know how to do seo you should not offer it as service. It gives others a bad image.
     
  13. virtualpurity

    virtualpurity Jr. VIP Jr. VIP

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    Some one got up on the wrong foot this morning :)

    And dont be to harsh on the guy he is partially right. If you provide a good SEO Service to your clients ( social boosting included ) than you will start off with getting some primary traffic to the site with the Social signals. And SEO is about getting the website traffic ! That is done by ranking them on high positions for their desired keywords.

    But when it comes to results, if you dont make any improvements in the rankings at least a little in the first month than SEO is not for you and your clients have every right to bug you or be mad.

    And 1 thing is clear in the SEO World, no matter how good you are or how much you know about SEO, with all these things changing you can never guarantee 1st positions on Google, but you can at least guarantee SERP improvements and if you cant deliver that than get out of the SEO business !
     
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  14. Hubba

    Hubba Regular Member

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    "Smell Smoke?........"
     
  15. zakotica

    zakotica Registered Member

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    This is why I'm going to start a small company up. The firm I work for has ~300 clients on hand and only 20% gets on page one on easy local AU terms, the other 80% either get no ranking at all or move backwards SERP.

    My so-called technical director knows nothing about SEO, uses technique that worked in 08-09 and say he is GOD..... ~.~ and the off-site teams in the Philippines are using '09 link wheels for all of our clients.

    I am in charge of the on-sites recommendation and he made me recommend invisible text... WTF? but I had to do it under his supervision.\

    Like I posted on the above reply that I'm not good at off-site SEO myself, still learning and learning damn hard --- if I could find a solid supplier at first - I could definitely offer clients a better service than the company I work for DEFINITELY!!

    At least I can write up white paper report due to my educational background.

    PS. I'm sorry OP, might be stealing your thread here =S
     
  16. thisismymp3

    thisismymp3 Power Member

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    can i have the list of clients that aren't ranking?

     
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  17. Skullator

    Skullator Junior Member

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    They are not losing money every day unless they were rank 1 to begin with and you are recovering them from some sort of penalty lol.

    Tell them that it takes time to rank, and unless you drip feed your tasks and manually do alot of the work at a slower rate their domain runs the risk of being penalized which would have serious effects on their brand. Tell them you are ranking them as fast as possible but your services are not blackhat and their competitors domain footprints are much stronger or whatever you need to in order to keep them satisfied.

    I wouldn't ever promise rank 1 either as I don't enjoy competing with Wikipedia but promising page one usually doesn't hurt secure the contracts.
     
  18. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

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    Tell them you do negative SEO and they hired you by mistake.
     
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  19. zakotica

    zakotica Registered Member

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    woooo A LOT - I plan to monetize that data of mine bro!, since I have a sales team who is in charge --- basically I'm kicking these stupid directors of mine along with his link supplier in the philippines who are stuck in 2009 and take their sale team with me....

    Rebuilding everything from scratch and offer a much better service. I know I can rank them with solid supplier and we have expertise in account management and CRM.
     
  20. danielgb123

    danielgb123 Regular Member

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    Agree with all those who have spoken about outlining realistic expectations of your services from the get-go. Don't promise a client that you can achieve any rankings, but position it more-so that you will help advance their business and generate more potential customers. This will weed out customers that expect immediate, unrealistic results and leave you with clients that are consistent in their attitude and expectations.

    You aren't a bad SEO if you don't guarantee results, you're a smart one. Anything that you aren't in complete control of is volatile and cannot be completely predicted and controlled. This means that Facebook fan pages, Google search results, etc are volatile.

    In saying what I have said, I do believe with a lot of what "SpiderBlast" said above. You shouldn't accept work from clients if you don't genuinely think you can make a difference and make them money. That's how you maintain a solid reputation, by taking on realistic requests and providing results.
     
    Last edited: Feb 13, 2014