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Website emails delayed and not arriving

Discussion in 'BlackHat Lounge' started by Scorpion Ghost, Nov 7, 2015.

  1. Scorpion Ghost

    Scorpion Ghost Senior Member

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    I'm posting this in the lounge because I'm not sure where to post it. Feel free to move it to the appropriate board.

    So I have a Fiverr-clone I started a few months ago.

    My email situation - user passwords, password recovery, new user registered on site, new job sold, you have a private message, etc - has not been perfect, but it has been all right.

    Now, I had a user who is a returning customer do a password recovery today, and he didn't receive the email for the recovery. After that I contacted that person and they basically told me they're not happy and won't continue using my services/site. That made me a bit sad and pissed off.

    I need emails to arrive quickly and Every time!

    After that I tested the password recovery process, and the process works. Like, you submit for a pass recovery, you get an email with a link, you click the link, you receive another email with your password. So I tried it with Gmail, it worked flawlessly. Then I tried it with Yahoo, multiple times, and there was a Huge delay for one yahoo email, for another the emails never arrived.

    Also, I've noticed sometimes emails on the site bounce or whatever and never arrive to their destination.

    Obviously, THIS HAS TO STOP! This Has To Work 100% 100% of the times!


    So what can I do here? My site is hosted with Hostgator (shared hosting - baby plan) and my emails are being sent through that - Hostgator. I doubt that it's a site/coding problem, since the emails work, just not every time. And it also seems they work on Gmail more than Yahoo, stuff like that. That's unacceptable! I can't run a serious business like that, as pointed out to me by a customer who I lost over something stupid, like them being unable to do a password recovery.

    Does anyone have any helpful suggestions?
     
  2. davids355

    davids355 Jr. VIP Jr. VIP

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    I also notice hostgator email is blocked by some providers.
    You can check that you have spf record set, reverse dns etc and you can also provide instructions when users first sign up for them to add your domain to their safe email list in their email program.

    Other option is to look for a managed email provider and route all of your email communications through them- that's probably what I would do.
     
    • Thanks Thanks x 1
  3. Scorpion Ghost

    Scorpion Ghost Senior Member

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    Thanks for the reply.

    So do you have any suggestions for a reliable managed email provider? And my site basically gets a handful up to a dozen emails per day. Not very much at all. I'd rather not have to spend money at this point for this service. Any good service that can be used for free? Say, free for up to 200 emails per month, or for up to 5 email accounts, or something like that?

    Thanks again.
     
  4. Scorpion Ghost

    Scorpion Ghost Senior Member

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    Bump.................