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web design client asking for extras

Discussion in 'BlackHat Lounge' started by theseodude, May 21, 2013.

  1. theseodude

    theseodude Regular Member

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    Hi

    about a week ago, I met this guy who needed a website made. I told him I could make him one for $500 and he said ok.
    last week, me, him, and his business partner met up at a coffeeshop to go over the details. There, the partner asked me again how much I would charge and I told him $500, and they both decided to go with me. They told me they were meeting with someone else later that day, but they will cancel on that person.

    the day of our meeting, one of the partners told me he would bring a check for $100 the next day, so I can get started. Well, he didn't.
    they asked me to set up emails for them (info@domain.com, john@domain.com, etc) and I spent an hour doing this, due to the fact that their host sucks and it's completely different from any other host i have ever used.
    today, they asked me to create a linkedin and facebook page for their company, without mentioning any kind of compensation. I said ok.

    The $500 that I quoted was for web design only. next, they are going to ask me to do seo for free.

    so I dont know what to do, I am desperate for clients, but these people are making me do all this work and I havent seen a penny. I dont want to disrespect them by saying something like "I am not doing any more work until I am paid" but I need to get paid.
     
  2. whynotmakeit

    whynotmakeit Power Member

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    Not what I was expecting from the title :-(
     
  3. WPRipper

    WPRipper Supreme Member

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    Somehow they saw u are desperate and now they take advantage. Stop now and ask them for money, otherwise move forward.
     
  4. Zapdos

    Zapdos Power Member

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    Ask for payment for the website. Make the website.

    Your contract did not include off-site work, SEO or anything like that. That's called scope creep and it is bad. If its not in the contract, its not being done for free.
     
  5. TedNugent

    TedNugent Junior Member

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    You shouldn't have done anything until you got a deposit. Remember that everyone wants a freebie but that doesn't and shouldn't exist in our industry. If your desperate for money, then try something else or try and get a different client. These guys will never pay you. Don't set up the LinkedIn or do the seo without compensation. You have to be stern but comforting in this business. If they don't wanna pay you, then they don't need a web site. I know this is hard to do, but you need to put your foot down. It's your time and your business. Do you think that if you were not willing to pay a big corporation for a website they would make it for you? You are as legitimate of a developer as any big name one and as much of a business as anyone else. You deserve your money.


    All in all, if they don't pay, then you don't work. The deposit is extremely important. If you don't get that, then you don't start.

    For the record, those guys seem like absolutely idiots. I wouldnt work with them. I never work with anyone until I get a deposit.
     
    Last edited: May 21, 2013
  6. theseodude

    theseodude Regular Member

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    OK, but what should I TELL them? HOW should I tell them? I am ready to text the guy, I need to know what exactly to say without appearing rude.
     
  7. rettaibi

    rettaibi Regular Member

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    this one is easy, Tell them you need the money because you have to invest it to get some content(for their site) or you need to pay your workers.

    If they do it again tell them sorry guys I can't do this anymore I have bills to pay.
     
  8. Rumborak

    Rumborak Junior Member

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    Always get 50% cash in advance and for extras/bonus work on an hourly rate
     
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  9. Zapdos

    Zapdos Power Member

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    Something along the lines of this would probably suffice:

     
  10. saber210

    saber210 Supreme Member

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    This, and always stick to scope of signed contract.
     
  11. gritts

    gritts Junior Member

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    Unfortunately it sounds like they are indeed taking advantage of you. They may also be rather ignorant about the scope and think it's not a big deal. I've done this as the consumer before as I wasn't educated on the whole process.

    I recommend you make it clear to them that you value your time and won't work any longer for free. You could also cover up your mistake by saying something like "I did the extra work as a bonus as I like you guys but just like you, I'm a business owner and have expenses so I'm going to need a deposit for the work we agreed upon and from here on, will have to bill you for any other extra work".

    This way you don't seem like you got suckered and instead were just providing quality service by going the extra mile. Also, as others have said, be wary of these guys as if they're truly crappy clients, you'll want that relationship to end soon as they'll be pestering you over stupid crap in the near future "can you please make a minor update" etc. when in reality it's a big change and so forth. Make sure you make it clear that there are is no maintenance included as well.
     
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  12. KeyzDT

    KeyzDT Power Member

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    Their disrespecting you. Dont worry you wont disrespect them.
     
  13. VastheBo$$

    VastheBo$$ Junior Member

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    So funny how life works. I am in almost the exact same situation. I set up the site, these guys want SEO and everything professional and they try to tell me they wont pay till they get their first call for their business.

    1 month later.... No calls, no money from them. While I've spent 75$ testing ppc on google. Now I don't mind learning ppc hands on but I now know that without money I DONT DO BUSINESS. Clients like this always calling asking for changes and pictures and blah blah blah.

    Just tell them straight up. The website is 500$ EVERYTHING ELSE IS AN UPSELL people think web dudes are a dime a dozen and they can just "find a web guy" if you are trying to be professional then BE PROFESSIONAL. Make yourself a portfolio and get some biz cards then start saying I run a web design business. HAVE YOUR SYSTEM of getting clients to pay you solid and in stone and don't do business with anyone not abiding by that.

    If you really are desperate for cash PM me and I'll give you a great way to make quick cash.
     
  14. VastheBo$$

    VastheBo$$ Junior Member

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    remember you and your services have value. I have heard quotes of 100k for a website...ONLY that was years ago but still you have worth F**k free work. Sorry to all the freebie givers... I need $$ now :AR15firin
     
  15. tnhomestead

    tnhomestead Regular Member

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    Always always get a contract that spells out what you are doing. No one expects their mechanic doctor lawyer etc to do extra work for free! And you shouldnt do it! Lots of basic contracts out there, if you need one and some paperwork pm me and I will be glad to send you one.

    The problem is they figure my son/daughter/mother-in-laws best friends kid can do it, so they dont want to pay for it. I touch nothing without a deposit upfront and a signed contract. And on cheap sites Less than 500) I want either 50% upfront or all. On more expensive projects, pay is based on goals completed. At that its usually 40% upfront, then 2 goals of 20% each and last payment after site is done and testing is complete.
     
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  16. Conor

    Conor Jr. VIP Jr. VIP

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    You guys are really going about this the wrong way. It's all very well saying "The customer is always right", but if a customer doesn't pay, he isn't really a customer at all.

    If a deposit was requested, no work should be done until that deposit has been received. Explain to the client that you will only do the work you have quoted for, and anything on top of that will cost extra.

    Charge an hourly rate or something, but make sure you are very clear in what you will and will not do, otherwise they will simply walk all over you.
     
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  17. Schvamp

    Schvamp Power Member

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    OP - If I was making a webdesign / seo / whatever for you, would you feel disrespect if I asked you to pay 50% upfront?
    I guess not, just tell em how it is :)