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Was I a victim of Ebay Seller Tracking Scam?

Discussion in 'Ebay' started by JaycoubbbAintthonie, Jul 26, 2015.

  1. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    I bought a brand new iPhone 6 for $650.00

    The seller marked the shipping but never uploaded tracking.

    I waited a week and then opens a INR case.

    The seller provided tracking, that indicated the item was delivered to the same zip code as me but it was a different address, when I called USPS.

    Ebay found the case in the sellers favor since he provided tracking info.

    What is my next step, will I lose if I appeal, because i don't really have adequate proof of me not receiving the item.
     
  2. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    Anyone???????????????????
     
  3. jorisroos

    jorisroos Junior Member

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    If you think you're scammed, go to the police.

    Then go back to eBay with your message from the police (or however that works).

    Case closed.
     
  4. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    I already contacted the police they said it is a civil matter and they can't make a report on it
     
  5. EnzBots

    EnzBots Junior Member

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    contact them saying that there was an incorrect address in the tracking info. Then prove it, as long as you give partial evidence they will side with you, just keep fighting!
     
  6. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    Contact who? Ebay? Give what partial evidence?
     
  7. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    not sure if the case can be reopened or not, but you can try calling ebay and talk some sense into them

    how is that not adequate proof that the item was delivered to the wrong fucking address?
    same city delivery = / = successful delivery lol
     
  8. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    Your not understanding that the tracking information only shows the zip code so in ebays eyes it is the correct address/

    I called USPS and they wouldn't give me the address information to where it was sent, they only told me it wasn't the correct address.
     
  9. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    Anyone else have some kind advice?
     
  10. blackice6666

    blackice6666 Regular Member

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    Did you do the payment via paypal?

    Open a paypal case...
     
  11. lightningblitz

    lightningblitz Elite Member

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    Call ebay. No NOT email.

    Ask the REP to call USPS because they verified the incorrect address.

    Ebay REP will be told it was not sent to that address.

    You now have proof it was a scam.
     
  12. Reviewergal

    Reviewergal Junior Member

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    Definitely call eBay and write down the name of the person you talk to. Explain what happened, tell them who you talked to at USPS, and have them call to verify your story. If you paid with PayPal dispute the payment and call them to follow up. Both companies take people who actually call more seriously and asking for names or operator ID increases the chance of the person you talk to taking ownership of the issue. Most customer service reps do not want their name tied up in messes like this if the customer gets angry and will often do more to try and fix the problem.
     
  13. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    ok, you can try one more thing: even if USPS doesn't give you the exact address, but they admit it that they delivered the package to an address which wasn't yours, so you just need that in writing, maybe you already have it, if not, ask them to send it via email to you, i think that address is not even needed, because ebay has your delivery address in file and if you have the written proof from USPS, i think that should be sufficient proof, although with ebay/paypal you can never be sure

    i have a hard time believing that a zip code would be enough proof for ebay that the delivery was successfully completed to your address, it would seriously question the legitimacy/usefulness of their tracking policy

    on a second thought, if you want to pursue this further than "just" getting your money back from ebay:
    not sure what did you tell the police and why did they say that it's a civil matter, because it's not, so it may worth another shot, because it's not that USPS delivered the package to the wrong address - i assume that's why they might have said, that it's a civil matter - USPS delivered it to the right address, it's that the seller/scammer purposely gave that address to USPS knowing exactly the flaws of ebay's tracking policy, it's more than likely that he has a helper who collects the packages on that address, because somebody needed to be there who received and signed for the package, this very well looks like a criminal case to me, so the police should ask USPS about that address, USPS will be required to give it to them, so the police can pay a visit, chances that you aren't the only one who got duped
    or maybe i watch too much CSI, but that's how i would imagine this to play out, if the police would be partner in this matter
     
    Last edited: Jul 26, 2015
  14. JaycoubbbAintthonie

    JaycoubbbAintthonie Newbie

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    Yeah you do watch too muh csi
     
  15. jak19

    jak19 Elite Member

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    just keep fighting paypal non reciept would be a start
     
  16. lightningblitz

    lightningblitz Elite Member

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    The police cant just *get* information from the USPS. USPS = Federal. Police are required to turn issues regarding mail over to the Postal Inspectors.

    The Police were wrong by saying mail fraud is a Civil Case. But, it is not a large enough offense for the Postal Inspectors to investigate. As in 0% chance you even get to speak with an Inspector.

    As far as the Federal Govt would be concerned, no fraud had taken place. Party A sent an item to an address. Item arrived at the address party A sent it to. This is not Mail Theft, or Identity Theft. At most it is Mail Fraud, but that is still not a cut and dry statement because by definition Mail Fraud includes any scheme including the mail. BUT, it must be substantial enough to warrant federal investigation and persecution. A singular incident does not put it on the Inspection Services desk.

    Ebay only cares to have some proof the item was delivered. Ebay does take some precautions, such as attempting to use verified addresses or verified paypal addresses and have the sender print the label directly from one of their services.

    Per my knowledge, Ebay does not require a signature. USPS, Fed Ex, and UPS do not require signatures unless a high amount of insurance was purchased (For USPS, over $500), a signature was included with the shipping option (For USPS that is Express or Registered Mail), or if the sender paid to have a signature added.

    The option of go to the police will not help. In only some circumstances can the police get involved with mail and that is if the item was delivered to public property (Your front door) and someone took it from your porch. That is no longer Federal property. Nor will the Inspectors investigate over a single case of a seller sending something to the wrong address. Even if they did investigate, they are pretty clear that they recover no items for the public or force the sender to provide goods.

    The only advice that will help you is to call Ebay, and request Ebay to call the USPS to verify the address. Ebay has a shipping agreement with the USPS and can disclose information for postage paid via one of their services legally. Ebay can attain that information or at the very least verify it was not sent to you.

    You can't get any information for a package you did not send. That is the same as calling the IRS and asking about your neighbors tax return. Just because your neighbor owes you $20 bucks does not mean the IRS can release information to you. This is not just some company policy, it is Federally protected information. Stupid, yes. But you need to know what you can, and can not expect.

    No one in the USPS can just email you this information. When you call customer service, if you are the sender and the package required a signature the USPS can send a copy of the signature and delivery record. When the USPS Agent verified the item was sent to another address they were looking in an internal program which cannot be released to the public. It would require an order of a Federal Judge to release that information in an email or paper form. You can't just get or demand that information.

    A Local Post Office does have access to that information. I will not say that a Local Post Office will follow the rules, and the message in every USPS program which states "For Internal Use Only" and not give you a printed copy, but I can say they should not.

    Your only option, without trying to convince a federal employee to break Federal Law is to call Ebay and have them verify the information for you with the USPS. Or file a charge back with Paypal, your bank, or your Credit Card. The police can't get the information from the USPS without a federal court order. The federal court would refer the case to the Postal Inspectors. They will tell you one package is not worth the time or effort. USPS tracking shows the delivery Zip Code of the carrier responsible for delivery - not the exact address.

    For reference, directly from the Inspection Services website:

    Mail Fraud
    U.S. Postal Inspectors investigate any crime in which the U.S. Mail is used to further a scheme--whether it originated in the mail, by telephone, or on the Internet. The use of the U.S. Mail is what makes it mail fraud. If evidence of a postal violation exists, Postal Inspectors may seek prosecutive or administrative action against the violator. However, if money is lost through a fraudulent scheme conducted via the mail, Postal Inspectors lack the authority to ensure you receive a refund and can't require that products, services, or advertisements--on the Internet or elsewhere--be altered. Postal Inspectors base investigations of mail fraud on the number, pattern, and substance of complaints received from the public. The Postal Inspection Service will carefully review the information you provide. We may share the information with other agencies when there is a possible violation within their jurisdiction. If you feel you've been victimized in a fraud scheme that involves the U.S. Mail, submit a Mail Fraud Complaint Form to the U.S. Postal Inspection Service.
     
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    Last edited: Jul 27, 2015
  17. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    @lightningblitz, that makes a lot of sense what you wrote above, i guess the scammer is very well aware of this and that's how he can get away with it each time

    but i think OP doesn't need that specific address for the ebay case, it's pretty much irrelevant, OP would only need a written statement that USPS didn't deliver the package to OP's address or can't they do that either? that should be enough proof for ebay and calling ebay is also necessary, especially if OP can't reopen the case, but i'm not sure if ebay would call USPS at all, that's why i said, if OP could, he should get a written statement from USPS not about the delivery to that exact address, but just from the fact that the package wasn't delivered to OP's address, i believe written proof is always better than talking over the phone
     
    Last edited: Jul 27, 2015
  18. genotype

    genotype Newbie

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    Whats funny about this - The seller could simply send some insignificant box to a random address with the same zip code and profit. smh. Could even upload tracking that shows delivered to correct zip. What they should do is ask to seller for proof i.e receipt showing sent to your address. But even that can be fake.

    Might be best to open a not as described case instead or try to get more information from the seller before opening the case so he incriminates himself.
     
    Last edited: Jul 27, 2015
  19. boozie

    boozie Jr. VIP Jr. VIP

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    I take it there was no insurance with the USPS for this item? Anything I can't afford to lose, or even if it's going to sting a little bit, I always get the delivery insurance for the value of the product. If the seller doesn't want to offer it or make arrangements to get it, I ain't buying it. Huge red flag if you ask me.

    I'm not trying to say 'I told you so' or anything like that, believe me, I feel your pain. [email protected] is still full of scumbags. It's way too easy to get a stealth acct and start selling higher priced items once they raise your limits. This can be done simply by selling crap from around your house for a month. Once they raise their selling limits and the acct has been around for a month or two and has received a mere 10 positive feedbacks with no negatives, Paypal then lifts the 3 day 'hold' they have on the purchaser's money. So after 30 days of literally selling crap for $2 a turd, Paypal now lets you withdraw the money the same day and you can start selling name brand 'brand new' electronics. It's pretty ridiculous. It's the way it should be for legit sellers who submit the correct paperwork and proof that they are in fact a legit business. But the criteria they use to measure and make a 'legit' seller is laughable and anybody who has a little bit of patience can sell crap for a month and then cash out by selling big ticket items, move the $ into a bank acct that doesn't require names to match and withdraw it to their local acct. Yes, it eventually catches up to them. So what? Open another stealth acct and do it again. Easy Peasy.

    But use Buyer Beware precautions on an item that costs this much in the future. Do they have a customer service number you can call? Have they been around for a few YEARS? Are they customer service by email only??? Do they offer delivery insurance? Do they have a physical address? Do they offer next day shipping? Do they have a service dept with operating hours? What other items are they selling? If they're selling used CD's and 50 of the new IPHONE 6, stay the hell away.

    [email protected] sucks when it comes to situations like these and it has been this way for a long time. They have what they need, proof of delivery' and their fees. They wipe their hands clean and don't give a crap. The best advice I can offer is to call whoever it was you used to pay for the item. If you used PP, call them. If you used PP as a guest, call your cc company because they will call PP and tell them to pony up. I've done it. You have to wait for about 30 days but I did get my $ back.

    $650 is a lot of money man, don't give up.
     
  20. dunks

    dunks Newbie

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    call paypal if ebay isn't helping you..remember that you can only open one case...its either on PP or ebay.