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WARNING: Don't register a domain with DomainMonster, scam company

Discussion in 'Domain Names & Parking' started by doomy, Aug 29, 2014.

  1. doomy

    doomy Registered Member

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    I recently registered a domain with DomainMonster. Everything goes smoothly when you register and buy a domain, the site looks outdated but legit, etc.

    They'll let you buy a domain, and the next day or two, they actually lock your entire account and send you an email demanding you scan and send them ridiculous sensitive private information like your passport, drivers license, etc. This is insane. I've never heard of this happening before and never had it happen with any other registrar.

    Unfortunately, I only realized that this is a common practice for them after the fact. I looked around and found other people complaining about this exact same issue, look yourself. It's a scam "company."

    I emailed them telling them I don't feel comfortable sending such information over the internet (to what could very well be a kid in his basement collecting info for identity theft), and that I'd like either a refund or my account unlocked so I can transfer the domain out. They completely refuse and say they won't unlock the account until I send them my passport/license/etc. I'm pretty sure their support is just one guy who uses different names in the emails too.

    Basically, I bought the domain and I can't even use it, move it or get a refund until I send them this info. Are they nuts? This is seriously holding my domain for ransom and there's nothing I can even do. This is outright theft and a scam and they refuse to even let me move the domain away from them. The best part is that I fully expect them to automatically rebill me for renewal in a year.

    Don't ever use this scam company! There are better and cheaper registrars out there. I regret ever using them. Especially don't transfer any domains to this awful company unless you want them held hostage and stolen.

    Does anyone know what I can do here? All I can think of at this point is issuing a chargeback and spreading knowledge of this scam company over the internet.

    Here's the email they send:
     
  2. sturose

    sturose Power Member

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    What if you don't have any of these:

    Not everybody does!!!
     
  3. marchone

    marchone Newbie

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    Hostgator and namecheap also request for scan id
     
  4. Known

    Known Regular Member

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    WTF, I've been using namecheap for YEARS and have never been asked for any ID.
     
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  5. doomy

    doomy Registered Member

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    I've never had that happen with Namecheap either.

    But yes this company is nuts. Avoid at all costs.
     
  6. lord1027

    lord1027 Elite Member

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    Neither did I, but others have complained. I don't think domainmonster is a scam, but I'd avoid them too if they required too much info.
     
  7. doomy

    doomy Registered Member

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    It's fine if they want to request this info, but not after you already paid for and purchased a domain. It's theft, they totally disable your account until you send them the stuff.
     
  8. longseo

    longseo Junior Member

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    When register Hostgator hosting, I had to scan my ID. I am from Vietnam (non-US resident), and I think this is the reason.
     
  9. miedy

    miedy Senior Member

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    Never had this kind of issue across the 4 registrar I've so far....
     
  10. Daniel0cean

    Daniel0cean Regular Member

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    If they ask for verification of ID it does not mean they are scammers. Some have good reasons to do so considering the large fraud volumes and also the people trying to purchase at discounted price by registering multiple accounts.

    Every provider requests for verification when something is not right with the order and here in Europe, offline shops request for ID to be shown when people do credit card purchases especially if the CC is from a foreign country. So stop being a pussy about this and accept the reality. Everyone has an ID to provide because that's the role of the ID to prove your identity.
     
  11. Chagary

    Chagary Newbie

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    DanielOcean, I think you're missing the point here. The following quoted reply should clear things up for you.

    Namecheap now requests for an ID from new accounts, it has something to do with regulations or something of the sort.

    Now I'd keep my distance from domainmonster. Have zero tolerance for businesses that employ deception.
     
    Last edited: Sep 1, 2014
  12. pana1

    pana1 Junior Member

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    Aside from credit card fraud when buying online domains and hosting, ICANN is attempting to verify the correct whois information for all domains, so namecheap (or any other domain registar) having an ID on file seems like a reasonable thing to do.
     
  13. sturose

    sturose Power Member

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    Not true, my son is a prime example. He has never had a passport, he cannot obtain a driving licence due to medical reasons, does not have any government ID or a student card.

    How can he provide anything from list A??
     
  14. pana1

    pana1 Junior Member

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    He can and should get a government ID though. There are a lot of people in New York that don't drive or have passports but they still make an effort to get a state ID.
     
  15. sturose

    sturose Power Member

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    I'm from the UK though. We don't have government issued ID over here.
     
  16. ExecutiveDude

    ExecutiveDude Regular Member

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    Thats the resson why godaddy is most trusted
     
  17. jeromepaine

    jeromepaine Newbie

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    They are collecting private information and maybe selling out your info in case of future problems. For example, copyright infringement. I don't feel safe in cheap domain and hosting although I'm not telling that you buy a pricey domain. Choose what is legit and high ratings. If you're out of budget, cheap domain is very dangerous.
     
    Last edited: Oct 5, 2014
  18. Kepler

    Kepler Registered Member

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    Reminds me of HostGator.
    I was helping my dad set up a website, chose HostGator, and they required him to send a picture of his driver's license.
    He did and then they suspended him for "using a VPN" because his IP wasn't from the United States.
    Of course! No one lives anywhere else apart from the USA. It's the only country in the world...
     
  19. feler

    feler Junior Member

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    same here, never asked me

     
  20. SeoElf

    SeoElf BANNED BANNED

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    This is why i go with Godaddy. They sell cheap domains with codes as well.