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urgent help, paypal

Discussion in 'Making Money' started by Cdman, Feb 14, 2012.

  1. Cdman

    Cdman Power Member

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    just made a new paypal account with a family members name (legit)

    recieved $500 in payments already and now its limited.

    they want bank details (which i can give), credit card details (will get soon) and proof that ive delivered what people have paid for, phone numbers of who im dealing with etc.

    will bank details not be enough to confirm who i am?

    pleeeeeeease help

    thanks
     
  2. boom1

    boom1 BANNED BANNED

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    pretty much you have to give them what they ask for, if you do that it will likely get the limit removed

    there are no shortcuts sadly
     
  3. Cdman

    Cdman Power Member

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    Right, well I was selling codes to friends and they want contact Information about the businesses that I'm dealing with etc. Its a personal account so I shouldn't have done it but surely they can't just take $500 like that?
     
  4. shravandude

    shravandude Jr. VIP Jr. VIP Premium Member

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    If its a new account they only ask for address proof, name proof and to verify with credit card.
    They never ask the phone no of the person whom you are dealing with but not sure
    it might vary from country to country.
     
  5. cricket1

    cricket1 Senior Member

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    Do what they ask you to do. In case you want to speed up the procedure contact them via phone.
     
  6. Cdman

    Cdman Power Member

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    Look.

    I know I shouldn't have been selling stuff on a personal account but if I say sorry and that I'll set up a business account will they give back the money?
     
  7. shaddelick

    shaddelick Regular Member

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    Sometimes you give them what they ask for, then after that they limit your account for 180 days. You should get on the phone and try to find someone nice enough to help you out. Can you refund the people and have them send the money by some other means? Doing that would probably bring the least amount of headache
     
  8. Cdman

    Cdman Power Member

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    I'm not sure.

    What I basically want to know is:

    If I tell the truth about selling stuff when I shouldn't have been will they say

    "get lost"

    Or will they try to help out ?
     
  9. shaddelick

    shaddelick Regular Member

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    They will say get lost. But first before they say get lost, they will try to extract as much information with you as possible for there reference. You can get lucky and find a nice person who will let things slide. But this is my experience with them.
     
  10. Amsterdammer

    Amsterdammer Power Member

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    No offense intended but to me this story doesn't add up.

    Who you do business with is in your bank transfers. Paypal would have full access to your details and the ones you received money from since they own the service.
    Why would they need you to provide this information? So they could call a stranger about bank transfers? Sounds unusual, banking should not sound unusual...

    Also, if they would suspect you of misusing the personal account, could that be because of the descriptions in the transfers?

    I would still say it is up to them to prove you did not receive the transfers in a legit way.
    According to Dutch law, they could not withhold this money from you on the basis of a suspicion. Even if you had no right to use a personal account they would still owe you that money since the senders are not complaining...
    No matter where Paypal operates they will always have to abide by local laws. You should find out for your country. :)

    But, since you say these are all friends of yours, why not provide 1 single number they can call? A number that you have remote control over of course.

    I am no expert at this and could be totally wrong but this is just my 2 cents.
    Hope it helps. :)
     
  11. Cdman

    Cdman Power Member

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    I'll list exactly what they want later.

    And yes some people left notes saying "for voucher, thanks" etc :(

    I hope your right that they can't keep the money.

    I signed up with correct date of birth, name, address etc.

    The only thing I done wrong was sell $500 worth of goods on a personal account and that's why they want loads of info (there's around 8 different things they want, I'll list them later)

    Thanks
     
  12. Amsterdammer

    Amsterdammer Power Member

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    Like I said before, I am not an expert on this, I just know how Dutch law works. This could be different for your country so you should find out.
    But in The Netherlands you would get paid, definitely. Even if it takes some persuasion.

    I would also take note of the post by Shaddelick. Sounds like he is on to something there. It fits with the unusual banking.

    Also, being right and getting justice are two different things.
    In my country they would probably try and bully you with legal terms to try and steal your money.
    This is why we have insurance to pay for lawyers, not sure how this is in other countries.
    Most people would think to themselves they have very little chance to recover the money and take the loss since they did something wrong. Sometimes this can be smart, but if you are all legit why take the loss? Only thing you did was use a wrong sort of account, that is the TOS, not local law.
    If you run, they win. If you fight it there is a good chance it will never see a courtroom as they know they would lose. Again, I am talking about The Netherlands here.

    It all depends on your personal circumstances I think.
    At this point I would recommend not asking the internet but a RL lawyer with a specialization towards this section of law. This can be done over the phone. He knows your local laws and can probably give better advise than you will get here.
    Even though I think people here will help you the best they can, they are not lawyers and do not know your local laws.
     
  13. poweronics

    poweronics Jr. VIP Jr. VIP Premium Member

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    Have you called them? I think thats the best option and you can tell them the truth and request them to charge you the fee of a business account and thats it.
    Hope that works !!!
     
  14. darkfury

    darkfury Regular Member

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    You'll get your money back - Even in the worse case scenario they'll ban your account and keep your funds locked up 90 days or so before they are released to you. I've had this happen twice and its a real pain. Unlikely for you though, just try and find a way of providing them with what they ask for.
     
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  15. seoguy81

    seoguy81 Power Member

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    As mentioned by others the law differs from one country to another. You'll be able to get a better reply if you state which country you are based in.

    Secondly, in most cases the information they ask is for their records. Paypal is a big business and they sure as hell won't spend their time calling customer's who made payments and ask for information.

    Its a general thing asked by most financial institutions in order to prevent money laundering.

    You are better off speaking to Paypal support via Phone. Be strict in your dealings and i'm sure you'll get the message across as long as you aren't doing anything dodgy.

    Good luck.
     
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  16. Cdman

    Cdman Power Member

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    Thanks all.

    Just want to say thanks, I was panicked earlier.

    I'll call PayPal tomorrow and see hat happens