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UK Resident Perception: 0845 vs 0800

Discussion in 'BlackHat Lounge' started by dichotom, Jan 18, 2009.

  1. dichotom

    dichotom Jr. VIP Jr. VIP

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    Since I live in the US the way that UK numbers work is strange to me. From what I have read, 0845 numbers are non geographic but the customer has to pay local rate to call it which is usually like 3p (I think). It seems so strange to me to have to pay for a local call since we don't here but I guess it is the norm in the UK. What I am wondering is, how much more likely is someone to call an 0800 number than an 0845 number? Will having an 0845 number throw people off and make my service seem less professional because I dont have an 0800? Here in the US a toll free (800,866,877,888) number makes a business really look professional and the perception is that they will be more reliable and better in general. Is it the same in the UK with 0800? What is the consensus on 0845?

    Thanks for any help you can give me on this subject :)
     
  2. HaRRo

    HaRRo Elite Member

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    0800 is toll free a free to call number
    0845 is local rate number so it costs but cheaply up to 5p per minute average.

    If you have an 0800 number you pay the callers call.
    0845 The caller pays the call.

    Most people call 0800's and 0800s are the same as 0500s
     
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  3. dichotom

    dichotom Jr. VIP Jr. VIP

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    Does 0845 make people think that the business is not professional or legit and make them pass over calling it? Thanks for the quick feedback HaRRo
     
  4. jammie

    jammie Jr. VIP Jr. VIP Premium Member

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    I'd say it doesn't matter; having a designated business line is professional enough. People don't mind paying a local call to sort something out, so i'd go with an 0845 number.

    If you've got the money, go for an 0800, but i'd say it's abit wasteful considering you won't get much added value from it. I used to work in a call centre (best job ever!), and that was an 0845 number. If people were that bothered, they'd just ask me to call them back! (only happened twice in the time i was there).
     
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  5. HaRRo

    HaRRo Elite Member

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    People will ring 0845 a lot over here. A shitload of companies use it.

    Depends on the company i guess. 0845 is say better than calling an area code. In a different city, 0845 keeps it local countrywide.

    Go for 0845, 0800 is only good if your going to be making money of every call.
     
  6. dichotom

    dichotom Jr. VIP Jr. VIP

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    Thanks jammie! I am going to at least start with an 0845 and if there seems to be a need for it I will go for the 0800 later.
     
  7. HaRRo

    HaRRo Elite Member

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    If your targetting UK too, or certain cities do what i do.

    http://www.sipgate.co.uk/user/index.php Has VOIP numbers in most cities around the world. This can all be forwarded to a number of your choice. Pick one everywhere and forward :D

    The also give free 0845 and free everything :D
     
  8. dichotom

    dichotom Jr. VIP Jr. VIP

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    This is a dumb question, I assume the answer is yes, but do the phones in the UK have letters on them that match phones in the US?
     
  9. dichotom

    dichotom Jr. VIP Jr. VIP

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    I mean are the letters on same numbers that they are in the US..

    2=abc
    3=def
    4=ghi
    5=jkl
    6=mno
    7=pqrs
    8=tuv
    9=wxyz

    in the US
     
    Last edited: Jan 19, 2009
  10. SpyBoy

    SpyBoy BANNED BANNED

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    They are classed as uk premium rate numbers.. just dont call them
     
  11. tanya7zhou

    tanya7zhou Jr. VIP Jr. VIP Premium Member

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    I use 0845 numbers for my businesses and my wife do the same for hers.

    I just don't like the idea of using 0800 numbers because; it will be me incurring the expense.

    Honestly speaking, people don't care about which number you use as long as you give them what they want. Most of them know it cost up to 5p a minute anyways.

    Give it a try. It works for me. Most of my friends here use 0845 numbers for their businesses too.

    Good luck with your endeavors.
     
  12. lewi

    lewi Jr. VIP Jr. VIP Premium Member

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    I have an 0845 number.... you can get them free from sipgate :)