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Twitter - recover from suspended account

Discussion in 'Social Networking Sites' started by thedarkest12, Sep 9, 2013.

  1. thedarkest12

    thedarkest12 Regular Member

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    Hey all, I thought I'd share this as it was useful for me.

    I'm a bit hot headed and like to test the boundries, and so I've had a few accounts banned in my time testing new things. I recently had a Twitter account banned for overly aggressive following (4000 follows in 24 hours) on an account that has been suspended once previously. I wanted to see if I could follow that many users, and recover a suspended account, and keep the followers. Basically it was to kick start a little project with some quick traction.

    So the account was suspended twice. And I read numerous blogs online and posts on forums including here with all kinds of manners of information and suggestions. I decided to ignore most of that and stick to the basics (and against my nature) I remained calm and I was very patient.

    I clicked the contact link from my suspended profile page.

    Here, I filled in the mandatory form, and was very transparent and honest with Twitter, whilst being polite and business like professional.

    I highlighted we did follow a number of accounts to gain market traction on our new product in the market place, and we did understand that one of Twitters TOS was such that we should not do this, however we did not realise we have 'stepped over the mark'.

    This was the same excuse we used the original time the account was suspended and it was returned within 48 hours.

    This time heard nothing back from Twitter, and so I was armed with potentially setting up a secondary account and contacting a number of Twitter employees from that secondary account, as you are often advised to do....however I didn't I just waited.

    Waited over a week, then contacted them again. Same contact form.

    This time highlighted we had re-read the TOS of Twitter, and understood, though we weren't sure, if we had over stepped the mark. We then sent links to, and screen shots of our other social platforms (all artificially bloated with likes and fake followers etc :D) and promised we were a genuine brand and legitimate product, and not engaging in Twitter spam or automation tools on Twitter.

    Again, very transparent, very business like and very polite.

    This is very much out of character for me, I normally ditch the account, shout some profanities that the first appeal didn't help and start again.

    However, inside 24 hours we received a polite response, the account was reinstated immediately, and holds all bloated followers, none have been removed or zeroed.

    Reason I thought this may help people, is I'm sure many of you, like me, lack patience, and move on very quick to the next stage or next option. It was even difficult for my caffeine fueled obsessive compulsive brain to wait like a week and a half, but it was worth it, as that asset has been returned as good as where we left it, and is right now doing it's Twitter thing and pulling in targeted traffic and referrals...

    Hopefully, this may help a few people remember to keep cool, and sometimes the basics simply do work...

    ...sometimes ;)
     
  2. benngfx

    benngfx Junior Member

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    From my experience you can usually get an account suspended around 5 times before they permanently ban you.
     
  3. Gogol

    Gogol Elite Member

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    You actually didnt have to do all these if it was the first time, as benngfx mentioned. twitter isn't that horrible like some of the other big brothers and they ALMOST ALWAYS forgive you for the first mistake ;)
     
  4. InternetMayhem

    InternetMayhem Regular Member

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    You guys must play nice, I have never gotten any second chances.
     
  5. ddppmm

    ddppmm Junior Member

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    its depends on twitter moods i have 100 of accounts and few are suspended for different reason. i apply they rejected,again apply again reject .after 3-4 times they actived my account then i apply all the account all are restored.after few days .. confused........... me 2.
     
  6. thedarkest12

    thedarkest12 Regular Member

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    Well it must depend what time of the month it is for the twitter employee who reads your plea ... twice recovery has been a rule for me. Ive never recovered accounts suspended more than twice. ..though I've never appealed 4 times either ... persistence maybe the key ...

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