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Twitter and the data they hold

Discussion in 'Black Hat SEO' started by mattblack, Jun 3, 2009.

  1. mattblack

    mattblack Regular Member

    Joined:
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    This is a great email from twitter that shows the data twitter holds about us



    Hello,

    Thanks for your request. Please review the information below and reply with any additional questions or details not included in your original request.

    What is Twitter?
    Twitter is a free website designed to provide the exchange of public content in the form of 140 characters messages sent from the web interface or from a user?s phone. All users of Twitter agree to the Terms of Service and Privacy policy at the time of sign up, which allows us to govern the site.

    Users may have a public or private account, and choose to view the 140 character messages of other Twitter users, which range from businesses (such as Comcast, Whole Foods, or Zappos) to political figures (such as BarackObama) to celebrities or popular accounts (such as Oprah or Britney Spears) to normal people.

    What user information does Twitter have?
    Most Twitter profile information is public; a Twitter profile contains a profile image, background, and the status updates, or ?tweets? of the account owner. In addition, the user has the option to fill out location, include a URL, and write a ?one line bio? or short phrase about themselves. The tweets on a profile page update in real time, so the newest information is always available at the top.

    Public profiles also show a list of whose tweets the account owner ?follows? o subscribes to, as well as the account owner?s ?followers? or, those who subscribe to the tweets of the account owner.

    Private information requires a subpoena or court order
    Non-public information about Twitter users is not released unless we have received a subpoena, search warrant, court order, or other legal process document. Some information we store is automatically collected, while other information is provided at the user?s discretion. Twitter has the following information available:

    * Join date
    * Last login IP address
    * Email address provided by user
    * User name /real name provided by user
    * Direct Messages (private messages exchanged between users)
    * Abuse/spam history

    Though we do store this information, it may not be accurate if the user has created a fake or anonymous profile. Twitter doesn?t require email verification or identity authentication.


    Data retention information
    Twitter retains different information for different time periods. Twitter may retain user information longer than usual in the case of preservation requests.

    Status updates, bio and basic profile information
    Tweets, images, and profile information are available for active accounts until users delete them. Twitter doesn?t store deleted updates or images, or information about changed user names or profile information.

    IP information
    Twitter does not store IP logs other than the last login IP address, or attempted log in IP address if the user is unsuccessful and is then locked out of their account. 3 Unsuccessful log in attempts will result in account lock out.

    Direct Messages
    Direct messages are private messages exchanged between users. Sent and received direct messages remain in the user?s account until the user removes them. When messages are deleted, they are permanently removed.

    Data preservation requests
    Data preservation requests must be accompanied by a subpoena or court order. Preservation requests must be signed and sent on law enforcement letterhead. Requests may be sent via email or fax, and unless otherwise required, the user will still have access to their account.

    How to request user information with a subpoena or court order
    Twitter accepts subpoenas delivered by mail or fax. In order to expedite the process, subpoenas should include the URL of the Twitter profile in question, and details about what specific information is required. When possible/applicable, include a date range and what specific information you require (such as email, phone if available, IP, direct messages, etc.)