I followed the news and what happened. I saw both of the statements (from the resort and from the tourist).
This guy brought his own bottle of alcohol to the hotel restaurant, which is pretty much a no-go in every hotel restaurant. Hotel wanted him to pay a "cork fee" of 500 baht, which is around $15 and this guy refused. Then the hotel management did let them drink the alcohol without fee.
Problem solved? No.
This tourist decided to leave several reviews, not only on TripAdvisor, but also on Google. It was not a typical review...but pure defamation. He used words like "avoid it like coronavirus" and "slavery" which got nothing to do with anything.
Now all the keyboard warriors are butthurt because there are actually consequences for writing bullshit on the internet. This guy clearly tried to hurt the reputation of the hotel. I am wondering why? For what? He didn't even need to pay the fucking fee. Like, the hotel staff was already tolerant. Also, who the fuck brings his own bottle of alcohol (not just a single beer, but a bottle of wine or gin) to the hotel restaurant? Who the heck does this?