tops4smm possible shit list. (You be the Judge)

So I ordered a few views , they were fine not a problem.
I order some drip feed subs.. big problem.
They went on ok, over 48 hours.. I ordered 142, not a lot I admit but I was testing the waters so to speak. Thank GOD I didn't spend a lot of dosh.
Then 24 hours later all 142 subs had unsubscribed.
So My new channel looks totally suspect and if I want monetization , forget it..
I just scrapped it ,
Now they may come back and say it was a ban wave.. don't care not my problem.
There's no excuse as far as I'm concerned.
Here's visual proof from my YT analytics.



Lame useless conversation .. oh and BTW they have not refilled as promised. I've asked for a refund to my paypal as I don't trust their services now.




You be the judge.. I take my lead from the BHW Elders

Information For The Accused - @overtrade

Accused, you have 48 hours to respond to this shit list thread. If you do not respond within 48 hours, the decision will be made in favour of the Shit Lister and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using support.blackhatworld.com only once you've refunded and/or provided what the plaintiff has requested.

Please note that even in the event of a refund, you will also be required to maintain your marketplace thread. If you need to temporarily close your sales threads until you can manage your customers, you may do so by request.

Information For The Accused & The Shit Lister
Please remain professional as name calling, insults, tu quoque, and ad hominem will not be tolerated. Should the Shit Lister resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the Shit Lister's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Shit List rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Would like to start by saying that the customer never asked for a refund as he said to the moderator - if he would - it would be done.

I am personally very upset to reply on this Shitlist, since this issue could easily be solved if the customer would let us do it.
The customer use our service for almost half a year and he never had a problem before. Not one of his old orders dropped or had any issues (this he decided to not take into account.)

Proof that orders from months ago done with no drops:

The customer had an issue with only one single order - Subscribers. We had an announcement in news about this service:

Unfortunately. There was an update on YouTube subscribers 3-4 days ago and the entire market is affected by this issue. Many bloggers with real audiences also got their subscribers dropped. We offered for customer 2 ways - refund or refill once the service is stable back. He didn't reply and opened shitlist.

We are ready to refund the customer and again, we would do it if he would ask for it.
Now we are waiting for customer confirmation about refund:

Ok let me be clear, this is not about the money. They have promised a refund, I don’t care about that, I’ve lost plenty on other services and stuff before, and I just wrote it off as “well, now I know!” kind of thing.

This is about a flawed system.

So according to the service provider, it was a global issue that they supposedly mentioned in the news feed. This should have been in an email to all customers, not left to a chance reading.

Even if it was a global issue, then the system is completely useless and cannot be trusted. The fact that subscribers were added then almost instantly disappeared, to me, seems a badly constructed method.

I have scrapped the account, one quick scan by an Ad’s Admin will flag it as violating TOS.

Lesson learned; my point has been made.

Apparently, I lied to the “BHW staff”, according to the reply I received. I have tried to work out exactly when and where this lie occurred but for the life of me can’t.

The owners have the opportunity to explain what has happened and maybe set out their plan to stop the system failing again.

Banning me from using the system because I complained seems a little childish and unprofessional. If that is how you deal with customers problems, would anyone really want to use your service?

And shitlist’s are not always negative, in fact they can be a good opportunity to relay to potential customers how good an organisation is by showing professionalism when dealing with them.

BTW I did mention that the all orders, which were not subs had been fine in the opening thread.

Let me get his right, there's only actually one provider of these services in the entire world and everyone else who sells the service are resellers?
And that anyone who bought subscribers in the last 7 days, again in the entire world, have all unsubscribed ?

Dear @ATuringtest, we have limited your account on our platform because you didn't give us a chance to help you. We are in the Social Media market, unfortunately, everything can happen here. Our subscribers were fine and stable for a minimum a year and you had bad luck placing order right before the update from YouTube. It's easy to check since many huge and popular creators faced drops in subscribers.

Please let me know, how we can refund your money to solve this issue? If the PayPal email we sent in the support ticket is fine?

Refund completed happy for this to be closed.

ATuringtest said:

Refund completed happy for this to be closed.

Click to expand...

SL resolved, thread closed and thanks for sorting this out quickly guys.