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Today I beat a Paypal Chargeback scam

Discussion in 'BlackHat Lounge' started by PHPInjected, Jul 17, 2014.

  1. PHPInjected

    PHPInjected Elite Member

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    I am sure most of us deal or have dealt with Paypal on a regular basis. I was working on a contract with a client. I redesigned their website three times. Not only did they change their mind on what they wanted out of their website, they wanted the design changed multiple times. I did not up charge them because the work was not hard and it did not take that much of my time (these were not small CSS edits, either). After ignoring my emails, the client did a Paypal chargeback (not a dispute) for the funds. I tried working it out with the client after this just because I like to be professional and not burn bridges that can be fixed. When that failed, I collected all of our emails, screeenshot them, wrote the 60 character limit for each attachment, and the 2000 character limit for "proof". I then called Paypal the next day (today) after submitting the proof. The woman on the phone contacted her supervisor and they reversed the funds back into my account. They are currently speaking with the credit card company.

    Why did I post this thread?

    When I was on the phone with a Paypal representative, the rep told me that 90% of chargebacks go unanswered. I do not know how accurate her numbers were, but the point is that if this happens to you, fight it if you can. Do not let some scammer take your hard earned money and do not assume just because that it's a chargeback, you automatically lose.
     
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  2. zebrahat

    zebrahat Elite Member

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    Good to hear, though some of us aren't as fortunate. I have a one win, one loss record with chargebacks. On the loss, Paypal agreed with me, based on the documents I similarly provided, and on the fact the buyer had violated Paypal procedures on three counts. But the buyer had charged back via credit card (that I had accepted via paypal invoice). Subsequently, I was fighting the card company, as Paypal had no leverage to retreive the funds from the card (who had no conditions the buyer had violated). Paypal closed the case saying: "We have completed our investigation. After reviewing the details of this case, we have determined that it is unlikely that we will be able to successfully dispute this chargeback."
     
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    Last edited: Jul 18, 2014
  3. rabbitking

    rabbitking Jr. VIP Jr. VIP Premium Member

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    Congratulations on besting buyer fraud! Just to let you know if the payment was made for intangible
    items you will win it most of the time. :)
     
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  4. PHPInjected

    PHPInjected Elite Member

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    I've only had 2 in my 5 year history with Paypal. I did not fight the other one and I lost it. This one I fought. Good luck with the current one. I hope your money is returned to you.

    It is a rare thing in my field, but it does exist. I have not gotten many of these, but there are some clients that just impossible to please or their goal was to get the work for free from the beginning. Thank you though.
     
  5. smartalex

    smartalex Regular Member

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    Wow, that's great, man. There are countless a-holes who want work for free. I have received a lot of chargebacks during my IM career, most 2 days ago. Man, that sucks to have to deal with shit like this.
     
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  6. Cratos

    Cratos Jr. VIP Jr. VIP Premium Member

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    glad to hear that.. there are some real little scum bags out there like this
     
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  7. systematic

    systematic Regular Member

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    Good stuff, hope this scammer gets what they deserve.
     
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  8. PHPInjected

    PHPInjected Elite Member

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    It is just one of the drawbacks to my profession. There is one in every profession and mine is picky people who want to get the services for free. I hope your chargebacks get settled legitimately in your favor.

    Thanks. I know. Why deprive a hard working person of their money when they went out of their way to provide the best service.

    They lost the chargeback case. That is all I wanted. They need to learn to pay for things, but I won't understand the mind of a scammer. Why not just earn an honest living? I swear hard work is nearly out the window for people these days.
     
  9. whynotmakeit

    whynotmakeit Power Member

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    Thanks for posting. It is always worth a shot fighting if the amount is high enough to justify your time spent.
     
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  10. PHPInjected

    PHPInjected Elite Member

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    I spent a good amount of time on their project. On top of that, there was time corresponding with multiple people. They had a "team" and I had my team but they were not involved. They ended up with a complete website, so there was no reason for them to chargeback.
     
  11. royserpa

    royserpa Jr. VIP Jr. VIP Premium Member

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    Ughh i hate chatgebacks and refunds. Right now i still have a dispute from a douche that bought from my bst and made a credit card charge back. Paypal says it should be solved within 75 days, though tomorrow i will call them to see what they tell me... It was not much but still money is money nonetheless.
     
  12. xvmon

    xvmon Registered Member

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    wow, you are very lucky. Paypal tend to protect buyer over seller in virtual product.
     
  13. PHPInjected

    PHPInjected Elite Member

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    70-80 days is what I have heard. It was not about the money for me, more about the principle of the matter.

    Yes, but they normally do not go against a credit card company in the event of a chargeback unless you have absolute proof that you are being swindled.
     
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  14. Slim.

    Slim. Junior Member

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    Nice to read a positive story on this. I have met some crooked people in my time that believe they can get away with this kind of crap. Well played for sticking it to em'.
     
  15. TNT-Lancs

    TNT-Lancs Junior Member

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    Nice one! Fortunately have never had to deal with anything like this but have heard some stories!
     
  16. PHPInjected

    PHPInjected Elite Member

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    I figured I would give some insight on fighting the chargebacks considering a lot of Paypal users do not. I see things going on in the shit list threads and it blows my mind. Thanks, mate.

    Thanks, mate. It is good you have not had to deal with such nonsense. I would consider you blessed.