Tickets Page need More Transparency

During these years, I have opened2 tickets so far in BHW.
Both times, I never got any email notification (outlook) or response alert on BHW.
I dont know how to track a Support Ticket which I opened already. If there is an option, kindly some one let me know the same.

If not Kindly consider to add this in future.

When you send an email to support it will log it and immediately send you a response with a ticket number and a link to that ticket which will also display any and all updates to your tickets. Using that link within the email you can then follow updates on your ticket and see the history or wait for the emails that are triggered when a response is added.

When you raise a ticket using the support link (footer of every page) then the confirmation email is sent to the email address you put in the field. There were some issues last week with the Gmail issue as reported here https://www.blackhatworld.com/seo/a...-locked-just-now.1288342/page-2#post-13880155 but these are now resolved.

So essentially to answer your question, all support tickets are logged and you'll receive an email confirming the status of your support ticket with updates.

We have plans to build this into each users user profile in the future so you can see the history of your support tickets from your login. This currently isn't live.

Asked - Answered - Closed.