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Threats from Comcast

Discussion in 'BlackHat Lounge' started by keith, Apr 5, 2010.

  1. keith

    keith Junior Member

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    Just got a call this morning telling my usage was excessive. Despite the fact that I have business lines being ran this week.

    Anyone else have horror stories from ISP's?
     
  2. ForeverNever

    ForeverNever Power Member

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    did you tell them to fuck off?
     
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  3. keith

    keith Junior Member

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    Essentially, I have the business department calling them to keep it on until they get my new connection installed.

    Stepping on toes is fun.
     
  4. Talsin

    Talsin Regular Member

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    They just want more money out of you. It's that simple.

    With all the new legal ways to download stuff more and more people are piercing the 40GB - 80 GB download a month fair usage policy they never knew they had. The ISPs like to bitch and moan about it (my ISP throttles me during prime time as standard because they know we abuse our net) but basically just tell them to fuck off. If they throttle you, then either get more than one connection to your house or pay them to increase your cap which is basically what you seem to be doing so fair play.
     
  5. antsaoo

    antsaoo Supreme Member

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    Indeed. Bet they have something written in TOS about limiting your connection speed if they wish to do so. Haven't read my ISP TOS but my m8 told me something like this at some point :O Maybe i should take a look
     
  6. zen19

    zen19 Elite Member

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    Yeah this shit happens to me - here is the standard reply that I use, make sure to send it to their press office and their investors department - you will need to tailor it for your ISP:

    ----------------------------------------------------

    As a customer of an ?unlimited? package, I expected to receive the service as advertised. I appreciate that you may wish for reasons of network stability to utilise a ?fair use policy?, I do not accept however that that 100Gb of monthly usage can be considered high usage in 2010. Let me make the point simple to understand:


    • The average British person will watch 3.5 hours of television per day.
    • If there are ONLY two people in the household ? this equates to 110Gb of usage per month.
    • This is BEFORE usage is added for High Definition movies from iTunes, Online Gaming from Microsoft, and internet PPV from Sky. Lets also not forget email and web browsing.

    Luckily I conduct my business via a dedicated and unrestricted line, because it would be *impossible* to use your services to work from home, which rather flies in the face of your ?digital lifestyle? product positioning.

    Since I work as a highly successful freelance media publicist, let me explain how I have dealt with policies like yours when it comes to companies such as American Airlines, UPC, and Virgin, as this will hopefully make it clear that you need to resolve your issues directly with me and in a very short time span.


    1. Many facebook and social media groups will be established bemoaning BT?s terribly slow access speeds, false advertising claims, and fair usage policies from 2002. Given the viral nature of online social media, and based on many previous campaign results you can expect 20,000 ? 100,000 individuals to join within a matter of a week or two.
    2. The social media campaign will run in tandem with a concerted blogging and press release campaign. Generally you can expect 10-30 press releases to be distributed to over 1000 media outlets daily. You should also expect over 1000 feeder websites ? linking to a main ?Force BT into the 21th Century? hub, these will of course target the primary keywords used by BT for their online presence.
    3. A multitude of viral videos will be produced and published daily throughout the various online video outlets.
    4. After three weeks with the above campaigns in full swing ? complaints will be forwarded from as many interested parties as possible to the ASA regarding your advertising practices. A full ?complaint pack? will be produced to help people make the most of the great service offered by the ASA
    5. With all of this evidence in hand, the traditional media will be invited to the party. The campaigns will be forwarded to the BBC, Sky, and other national media outlets. You can and should expect a report on the BBC?s Click program highlighting BT?s failure to provide a modern broadband infrastructure to its customers.
    6. The media campaign will then expand to the businesses effected by your limited service, Apple, Microsoft, Google, and the other large media providers whose services are limited by your policies. In addition your competitors will be informed and provided with all relevant data to enable them to better advertise their services.
    7. With all of media reports in hand ? the press pack will be relayed to other countries national media ? perhaps with a spin of ?UK Consumers bite back at BT?s unfair policies?, or ?British Internet Access Hampered by BT?. While these usually only generate ?in other news? type of stories, publicity is what I require for the next phase.
    8. In dealing with large companies who impose blanket policies, nothing works better than raising the issue of the HUGE volume of public disdain to the shareholders of BT. I have found previously that at this point *every* company who has similarly annoyed me tends to back down.

    Let me be clear that this is what I do for a job and all of the above will occupy less than two hours of my personal assistants time on a daily basis. For your reference, it took substantially less than this amount of effort to alter the UK Christmas number one single last year.

    I would of course prefer not to go down this road, and would be quite happy if you were to place a note on my account so that i can ?uncap? by calling your tech support anytime that this happens. A more acceptable solution would be that you remove the cap all together on my account, and provide the *unlimited* service that I subscribed to. If you are unwilling to do either of these options, or unable to provide your own suggestion for a resolution ? you can expect to see the methods outlined above starting before the weeks conclusion.

    I strongly suggest that you either reply to this email or forward it to the appropriate departments in your organisation, as all communication with BT is now being logged, and *any* failings will be highlighted, not just to BT but publically. Please note that all of the above will be conducted within ethical and legal guidelines for the UK.

    ----------------------------------------------------

    Generally the problem goes away within a day or so of sending that email.
     
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  7. zen19

    zen19 Elite Member

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    Sorry about the eye cancer that my post may cause - it looks a lot better in an email format.
     
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  8. g111k

    g111k Regular Member

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    LOL that's an awesome letter... I do hope zen19 takes it down though or at least makes this page not indexable to prevent everyone from sending the same letter to the same ISP and then them finding out that this template is publicly available through google.
     
  9. zen19

    zen19 Elite Member

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    I dont care if it gets overused - I wrote it myself so i'll just write another :)

    Remember - We are BH and as such on the very edge of Internet marketing - thats scares the shit out big companies - because unlike a single disgruntled customer - we have bots.

    Fear the BH marketer - lol
     
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  10. Celsius

    Celsius Registered Member

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    Tell them to pound sand, with IPTV growing and companies like google telling cities we are going to give you fiber they are scared.
     
  11. KBC-12

    KBC-12 Regular Member

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    @ ZEN & ForeverNever YESSS!

    That is a good letter. But the principle in it is what is important, not the template. Anyone joeblow not just an internet market can utilize the principle in the letter, and send it to their ISP company.Principle:
    "IT'S THE DIGITAL AGE MOTHER FUCKER! I CAN MAKE YOUR SHITTING PRACTICES GO VIRAL ACROSS MULTIPLE SOCIAL MEDIA PLATFORMS, FOR FREE. FUCK YOU ISP!"

    Sorry I have a bit of a chip on my shoulder when it comes to these communications companies...

    Regarding Comcast, you could use the principle from the letter ZEN outlined and tell them you know about their plans to move their ISP service to a "tier package" like cable T.V. & that you'll make that shit know to all their customers via social media.

    On the second thought, maybe you should do that anyway...
     
  12. keith

    keith Junior Member

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    I'm thinking of launching a BH campaign on them.

    Thing is, they are essentially the only highspeed provider out here, so I'm still with them. But on the business side, it's an entirely different company.
     
  13. brookshire

    brookshire Junior Member

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    Does anyone know if you still get a "soft cap" with the business packages?