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They want me to buy the software again

Discussion in 'BlackHat Lounge' started by Sombrero, Mar 20, 2013.

  1. Sombrero

    Sombrero Senior Member

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    OMG, is the following statement legal? I bought a software and I uninstall it in order to fix a problem but when I try to download the software, they want me to buy it again WTF? I have the serial number already, I sent an email regarding the issue.

    When purchasing an electronic download version of FaxTalk FaxCenter Pro 8.0
    software you are provided with a download link to download the purchased
    software for a period of 30 days from the date of purchase. After the
    initial 30 days after purchase the download link will no longer be
    available. In cases where you need to reinstall the FaxTalk FaxCenter Pro
    8.0 software you should use your original ESD download file. (Note: the
    trial version of the software will not accept a licensed serial number).

    In situations where a user did not make a backup of the download and no
    longer has the original ESD download file, Thought Communications offers an
    optional Extended Download Service as a means of providing the user with a
    new ESD download to re-download the software for an additional 30 days.
    There is a non-refundable charge of $30.00 for this service. To order the
    Extended Download Service for your FaxTalk product please use our secure
    online ordering system at
    http://www.faxtalk.com/sales/ftfcp8_eds.htm.
     
    Last edited: Mar 20, 2013
  2. antsaoo

    antsaoo Supreme Member

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    Well do you have the original installtion file on your harddisk still?
     
  3. Sombrero

    Sombrero Senior Member

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    No, I didn't save any installation file.
     
  4. bertbaby

    bertbaby Elite Member

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    Are you sure the installation file is not on your computer in your download directory? Did you delete it?
     
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  5. whynotmakeit

    whynotmakeit Power Member

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    sometimes you do need to read the fineprint. For something like this I would have kept a copy of the installer...advice too late i know but for next time......
     
  6. kvmcable

    kvmcable Supreme Member

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    Pretty much common now for companies to try and milk an extra $10 or so when you make a download purchase to allow later downloads. If you opt out then you assume all risk if you lose the original download.
     
  7. Sombrero

    Sombrero Senior Member

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    I checked twice, now I'm looking for another software. My question is, is that a legal practice? Sounds very very hard to believe.
     
  8. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    I would never buy software from that company ever again.
     
  9. Techxan

    Techxan Elite Member

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    It may not be legal in your locality, but if it was stated clearly in the original purchase agreement you have already agreed to it.

    I to, would never do business with this company again.
     
  10. bertbaby

    bertbaby Elite Member

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    That's why god created torrents!
     
  11. YouFeelMeDawg?

    YouFeelMeDawg? BANNED BANNED

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    The way I see it on the internet, is it only illegal if you get caught.
     
  12. wowhaxor

    wowhaxor Executive VIP Premium Member

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    Its not good customer service but its legal. As an example I use Plimus and they encourage us to sell protection for the download for extra fees, like 1-year able to download, etc. or charge an extra $10 + shipping to have it burned on a CD. Of course I don't do that, again its bad customer service and a nickle and dime here and there from this will cost them repeat customers worth a lot more.
     
  13. antsaoo

    antsaoo Supreme Member

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    Actually it was Bram Cohen who invented p2p protocoll and torrents.

    i agree that asking for money like they do is bad practice. But OP i hope you remember to backup next time.
     
  14. mikeydell

    mikeydell Senior Member

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    It is actually legal, but a shitty way to treat your paying customers. In all honesty if you purchased their software and have a serial, there really isnt much of a reason they couldn't take 2 min to provide you with a download link. Pretty shitty IMO.
     
  15. Sombrero

    Sombrero Senior Member

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    How I felt after reading the email.

    [​IMG]
     
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    Last edited: Mar 22, 2013
  16. omnipotent$

    omnipotent$ Regular Member

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    I suggest to never deal with that company again. Karma always comes around.