Hello guys, I want to tell you my Facebook story and if any of you have experience with this can give me some advice...
I have been using Facebook since 2009, I started running ad campaigns there in 2013.
Yes, it's been 10 years without any problems with my accounts. I spent a lot of money in advertising, I made a lot of sales too, a large percentage of my success is due to Facebook and Instagram.
So until November of last year, Facebook just got some weird glitch and wiped out everything I'd built over 10 years. Over 10 pages, several groups, 2 business managers, 3 ad accounts, 3 pixels as well as my personal profile full of contacts with friends and a bunch of memories over the years.
One night I just got a few notifications and emails for a copyright infringing post (see attached picture).
I have never seen this page and I did not make this post, also in business managers I had no other pages attached besides mine, I immediately checked the devices logged into my account and there was nothing foreign.
Then one of my ads account was blocked. After 2 days on my personal account I received some kind of security survey, I filled out the questions and after 5-6 hours my personal account along with the second business manager were blocked. I just lost access to everything.
The strangest thing is that after they restricted my access, some of my pages were still active, the ad campaigns also continued to work until I blocked my credit cards.
Now when I log in the account I only see this and can't access anything (see the second attached photo)
For several months I tried to contact Facebook support but without any success.
I have already bought 2 other ad accounts, but if I can get the old ones back I will be more than happy. (or at least my personal account)
Has anyone had a similar problem to share if there is a solution?
thanks in advance
I have been using Facebook since 2009, I started running ad campaigns there in 2013.
Yes, it's been 10 years without any problems with my accounts. I spent a lot of money in advertising, I made a lot of sales too, a large percentage of my success is due to Facebook and Instagram.
So until November of last year, Facebook just got some weird glitch and wiped out everything I'd built over 10 years. Over 10 pages, several groups, 2 business managers, 3 ad accounts, 3 pixels as well as my personal profile full of contacts with friends and a bunch of memories over the years.
One night I just got a few notifications and emails for a copyright infringing post (see attached picture).
I have never seen this page and I did not make this post, also in business managers I had no other pages attached besides mine, I immediately checked the devices logged into my account and there was nothing foreign.
Then one of my ads account was blocked. After 2 days on my personal account I received some kind of security survey, I filled out the questions and after 5-6 hours my personal account along with the second business manager were blocked. I just lost access to everything.
The strangest thing is that after they restricted my access, some of my pages were still active, the ad campaigns also continued to work until I blocked my credit cards.
Now when I log in the account I only see this and can't access anything (see the second attached photo)
For several months I tried to contact Facebook support but without any success.
I have already bought 2 other ad accounts, but if I can get the old ones back I will be more than happy. (or at least my personal account)
Has anyone had a similar problem to share if there is a solution?
thanks in advance
