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The Importance of Customer Service

Discussion in 'Making Money' started by CRT, Aug 21, 2016.

  1. CRT

    CRT BANNED BANNED

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    Hey guys,

    Today I'm here to discuss another often underlooked topic: Customer Service.

    Customer service is in my opinion the #2 most important thing in selling any product, right after the quality of the product itself. It's what keeps your customers happy and coming back. It's what leaves a good, lasting impression.

    I've been disappointed countless times by sellers who are fast to respond and answer your questions, up until the point you pay them. After that, the communication ceases. With so many different sellers, I definitely won't go for the same person in the future.

    I've come up with a list of things I personally do to provide the highest customer service I possibly can. I think the people I've worked with can vouch for the quality of customer service I provide.


    1. The buyer is always right (with exceptions!)

    First and foremost, you need to go in with the mentality that the buyer is always right. Obviously there are certain exceptions when a buyer is clearly trying to take advantage of you, but in that case you should either ignore him or simply refund him and get it over with (if you haven't delivered the product yet).

    Otherwise, treat every complaint, question, etc with your full attention


    2. Address any inquiries swiftly

    There is nothing I hate more than waiting over a day for a seller to respond. You should always respond to any messages from a client in a timely manner. If you are a busy person, consider hiring someone as your dedicated support staff (with my workload, I know I will have to do this soon as I don't have time to personally respond to hundreds of messages a day)


    3. Be willing to make sacrifices

    Sometimes an item you sell isn't satisfactory for the buyer. Maybe it wasn't as described, or was delivered late.

    You have to be willing to sacrifice. This means handing out refunds, replacing their product, or even gifting them something for free. My policy is if you aren't satisfied in any way, I will replace / refund your item with very few questions asked (obviously with exceptions as well).


    4. Treat potential clients just as well as current clients

    This is an important one that shouldn't be overlooked. You should always treat everyone the same way, whether it be returning clients, new clients, or potential clients. By treating everyone well regardless of how much they have bought from you, your potential clients become new clients, and in the future, returning clients.


    Take the time to rethink your customer service strategy. It truly goes a long way!
     
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  2. dhia27

    dhia27 Jr. VIP Jr. VIP

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    @CRT What about services refund: when you must pay for your team, but the client is taking advantage of your TOS and wants a refund?
     
  3. CRT

    CRT BANNED BANNED

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    That would depend. Usually I refund just because one order doesn't really matter, but if he is clearly trying to take advantage of you then just ignore it.
     
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